Floorcare | Vacuums and cleaners
Engineered to wash hard floors. Properly.¹
Removes wet and dry dirt simultaneously.
Covers up to 3,122 sqft with just one tank of water.
Up to 35 minutes of run time.²
Exclusive machines and offers
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from and Dyson Demo Stores.
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: ($25) |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Extended Holiday Returns: Any purchases made between Friday 1st November 2024 and Wednesday 25th December 2024, can be returned up to Friday 31st January 2025. Purchases made directly from www.dysoncanada.ca, Dyson Stores or Dyson helpline are eligible for a full money back. The Dyson Outlet's refurbished machines are final sale and are not eligible to be returned.
Best price guaranteed
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and Walmart.
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.
• Product price must not be lower due to an advertising error or misprint
Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.
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Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
Floorcare
From corded and cordless formats, to hands-free robots. Remove dust, dirt, hair, spills and stains. Explore powerful and versatile machines for vacuum cleaning, wet and dry cleaning, and floor washing.
Shop vacuum cleaner range
Dyson V11
Up to 60 mins of run time.⁴
160% suction power.¹ Intelligently adapts power and run time.
Motorbar™ cleaner head adapts to all floor types, with hair removal vanes. LCD screen displays cleaning modes and battery life.
Includes 1 cleaner head and 4 accessories
See all Hide-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
- Limited time offer. Best Black Friday price guaranteed.
- Limited time offer. Best Black Friday price guaranteed.
- Limited time offer. Best Black Friday price guaranteed.
Dyson 360 Vis Nav™
Up to 65 minutes of run time.⁴
360° vision in the most powerful robot.¹ Full-width brush bar cleans right to the edge, sucking up everything in its path. Activate smart features in the MyDyson™ app. Engineered for all floor types. Traps viruses.³
Only at Dyson: Additional dock and charger for multi-level usage.
Includes 2 docking stations and 2 chargers
See all Hide-
Additional charging cable
Only at Dyson: Additional charger for multi-level usage.
-
Additional wall dock
Only at Dyson: Additional wall dock for multi-level usage
-
Lifetime HEPA filter
Traps 99.99% of particles down to 0.1 micron.
-
Charging cable
Plugs into the wall dock to charge your robot.
-
Triple-action brush bar
Deep cleans edge-to-edge across all floor types.
-
Wall dock
Automatic, unobtrusive charging for your robot. Dock colour may vary from shown.⁴
Dyson Gen5detect Absolute
6964
Reviews
Dyson Gen5detect Absolute
5
Star
4790
4
Star
1114
3
Star
405
2
Star
181
1
Star
474
Up to 70 minutes of run time.²
Dyson’s most powerful suction.¹ The most powerful HEPA cordless vacuum.¹ Advanced intelligence and LCD screen. Reveals 2x more invisible dust.³ Traps viruses.⁴
Only at Dyson: Exclusive Prussian blue and Rich copper colourway.
Includes 2 cleaner heads, 3 accessories + built in dusting and crevice tool
See all Hide-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Digital Motorbar™ cleaner head
56 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Hair screw tool
Anti-tangle brush bar removes hair from pet beds, car seats and stairs. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Wall dok™
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Wall dok™.
Dyson Gen5outsize Absolute
6964
Reviews
Dyson Gen5outsize Absolute
5
Star
4790
4
Star
1114
3
Star
405
2
Star
181
1
Star
474
Up to 140 minutes of run time, our longest yet.²
Dyson's most powerful suction.¹ Includes bigger bin and wider cleaner head. Advanced intelligence and LCD screen. Reveals 2x more invisible dust.³ Traps viruses.⁴
Only at Dyson: Exclusive Prussian blue and Rich copper colourway.
Includes 2 cleaner heads, 4 accessories + built in dusting and crevice tool
See all Hide-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Digital Motorbar™ XL cleaner head
Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Hair screw tool
Anti-tangle brush bar removes hair from pet beds, car seats and stairs. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Additional battery
Additional battery for extended run time.
-
Wall dok™
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Wall dok™.
Dyson V15 Detect Absolute
16769
Reviews
Dyson V15 Detect Absolute
5
Star
12897
4
Star
2294
3
Star
674
2
Star
318
1
Star
586
Up to 60 minutes of run time.⁴
200% suction power.¹ Powerful and intelligent for whole-home deep cleaning. Intelligently optimizes suction and run time based on dust level and floor type.² LCD screen displays picked-up particles for proof of a deep clean. Reveals 2x more invisible dust. Traps viruses.⁴
Only at Dyson: HEPA filtration, built in dusting and crevice tool, and Gold colourway.
Includes 2 cleaner heads, 2 accessories + built in dusting and crevice tool
See all Hide-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Digital Motorbar™ cleaner head
Powerfully picks up dust and hair from all floors. Anti-tangle comb clears hair from the brush bar.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
Dyson V8 Absolute
19830
Reviews
Dyson V8 Absolute
5
Star
13943
4
Star
3244
3
Star
1043
2
Star
594
1
Star
1006
Up to 40 minutes of run time.¹
Powerful, versatile and low noise. With de-tangling technology. Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Includes de-tangling hair screw tool for homes with pets. Traps viruses.⁴
Only at Dyson: HEPA filtration and additional cleaner head for hard floors.
Includes 2 cleaner heads and 4 accessories
See all Hide-
Soft roller cleaner head
Engineered with soft woven nylon and anti-static carbon fiber, for hard floors.
-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
-
Charger
Charges your vacuum with or without the Docking station
Dyson V8
Up to 40 minutes of run time.¹
Powerful and versatile. With de-tangling technology.
Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Includes de-tangling hair screw tool for homes with pets.
Includes 1 cleaner head and 4 accessories
See all Hide-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
-
Charger
Charges your vacuum with or without the Docking station
Dyson V8 Origin
19830
Reviews
Dyson V8 Origin
5
Star
13943
4
Star
3244
3
Star
1043
2
Star
594
1
Star
1006
Up to 40 minutes of run time.¹
Powerful and versatile. With de-tangling technology.
Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets.
Includes 1 cleaner head and 3 accessories
See all Hide-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
-
Charger
Charges your vacuum with or without the Docking station
- Exclusive complimentary crevice tool. While supplies last.
Dyson Omni-glide™
1811
Reviews
Dyson Omni-glide™
5
Star
1257
4
Star
326
3
Star
94
2
Star
47
1
Star
87
Up to 20 minutes of run time¹
Dyson's slimmest, most manoeuvrable vacuum for hard floors. Lightweight for everyday, quick cleans.
Omni-directional Fluffy™ cleaner head for hard floors. Engineered to manoeuver in all directions – forwards, backwards and even sideways.
Includes 1 cleaner head and 1 accessory
See all Hide-
Omnidirectional soft roller cleaner head
Manoeuvers in all directions for easy, quick pickups on hard floors.
-
Combi-crevice tool
Two tools in one, for versatile cleaning around the home.
-
Docking station
Engineered for quick grab and go cleaning.
-
Charger
Charges your wet cleaner without the need for the Charging dock.
Dyson Ball Animal 3 Complete
362
Reviews
Dyson Ball Animal 3 Complete
5
Star
185
4
Star
71
3
Star
34
2
Star
34
1
Star
38
The best cleaning performance of any upright de-tangling vacuum.¹
Dyson can deep clean your home - and your pet. Includes the Groom tool and Tangle-free turbine tool.
Only at Dyson: Exclusive model with tools for tough tasks.
Includes 9 accessories
See all Hide-
Combination tool
Two tools in one - brush and wide nozzle. For switching between tasks.
-
Stair tool
Velour strips pick up hair and dirt from stairs.
-
Mattress tool
Removes dirt and allergens from mattresses and upholstery.
-
Tangle-free turbine tool
The only turbine tool that doesn't tangle. Counter-rotating heads with brushes remove hair from carpets and upholstery. No more tangles.
-
Carbon fibre soft dusting brush
Re-engineered with carbon fibre filaments to capture more fine dust on delicate surfaces.
-
Articulating hard floor tool
Soft nylon bristles gently remove dust. Ultra-slim profile reaches into awkward gaps.
-
Reach under tool
Extends, bends and twists to remove dust and allergens from awkward spaces.
-
Multi-angle brush tool
Twists into different positions and angles for easy high-reach cleaning.
-
Quick-release groom tool
Mess-free grooming for medium- and long-haired dogs
-
Tool holder
Conveniently stores tools on the machine, so you always have them with you as you clean.
-
Tool bag
Stow and organize your Dyson vacuum's tools in this handy bag.
Ball Animal 3 Total Clean
362
Reviews
Ball Animal 3 Total Clean
5
Star
185
4
Star
71
3
Star
34
2
Star
34
1
Star
38
The best pickup performance of any de-tangling vacuum.¹
Engineered for larger homes with pets. Removes dirt, allergens and pet hair around your home.
5 accessories designed for a whole-home clean.
Includes 5 accessories
See all Hide-
Tangle-free turbine tool
The only turbine tool that doesn't tangle. Counter-rotating heads with brushes remove hair from carpets and upholstery. No more tangles.
-
Stair tool
Velour strips pick up hair and dirt from stairs.
-
Combination tool
Two tools in one - brush and wide nozzle. For switching between tasks.
-
Carbon fibre soft dusting brush
Densely-packed carbon fibre filaments prevent static to capture fine dust.
-
Reach under tool
Extends, bends and twists to remove dust and allergens from awkward spaces.
-
Tool bag
Stow and organize your Dyson vacuum's tools in this handy bag.
Dyson Big Ball Turbinehead
433
Reviews
Dyson Big Ball Turbinehead
5
Star
245
4
Star
72
3
Star
29
2
Star
33
1
Star
54
Powerful Dyson suction.
Self-rights when toppled and hygienically ejects the dirt.
4 additional accessories for versatile tasks.
Includes 4 accessories
See all Hide-
Turbine head
Stiff bristles and carbon fibre filaments pick up ground in dirt and dust
-
Stair tool
Velour strips pick up hair and dirt from stairs
-
Quick-release combination tool
Two tools in one - brush and wide nozzle. For switching between tasks.
-
Quick-release articulating hard floor tool
Swivelling brush head for difficult areas. Nylon bristles remove allergens.
-
Stubborn dirt brush
With stiff bristles for removing mud and dried-in dirt
-
Quick-release adaptor
Connects universal fit tools with Dyson's latest Quick release catches
Promotion
Shop wet floor cleaner range
Dyson WashG1™ (Matte Black/Ultra Blue)
1553
Reviews
Dyson WashG1™ (Matte Black/Ultra Blue)
5
Star
999
4
Star
322
3
Star
97
2
Star
54
1
Star
81
Engineered to wash hard floors. Properly.¹
Removes wet and dry dirt simultaneously, and automatically separates debris from dirty water for easy disposal. Glides effortlessly. Self-cleans as it charges. 3 hydration levels to suit your clean. Up to 35 minutes of run time.²
Only at Dyson: Includes an additional set of microfibre rollers, to keep your floors clean, longer.
Includes 1 set of additional microfibre rollers
See all Hide-
Charging dock
Place your wet cleaner on the charging dock for recharging or self cleaning.
-
Dual microfibre rollers
Two pack. Powerful, counter-rotating microfibre rollers remove wet and dry dirt.
-
Charger
Charges your wet cleaner without the need for the Charging dock.
- Only at Dyson: Includes additional set of microfibre rollers.
Dyson V15s Detect Submarine™ Absolute
1885
Reviews
Dyson V15s Detect Submarine™ Absolute
5
Star
1191
4
Star
336
3
Star
146
2
Star
82
1
Star
130
Up to 60 minutes of run time.⁴
Dyson’s powerful vacuum now washes hard floors. 200% suction power.¹ Removes dry, wet debris, fine dust and tough stains - all in one Dyson machine. Reveals 2x more dust.² Traps viruses.³
Only at Dyson: HEPA filtration, built-in dusting and crevice tool, and Gold colourway.
Includes 3 cleaner heads, 4 accessories + built in dusting and crevice tool
See all Hide-
Dyson Submarine™ wet roller head
Motorized wet roller picks up liquids, debris and tough stains, which are continuously extracted from the roller with each rotation.
-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Digital Motorbar™ cleaner head
Powerfully picks up dust and hair from all floors. Anti-tangle comb clears hair from the brush bar.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Drip Tray
Collects any water droplets and stores your Dyson Submarine™ wet roller head.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
Promotion
Black Friday is coming
Learn more about our exclusive Black Friday offers coming on November 22.
Engineered individually.
Designed to work together.
Find your perfect pair of Dyson cleaning machines, tailored to your home, with our quick Help Me Choose quiz.
Exclusive machines and offers
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca and Dyson Demo Stores
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you prefer to check out with Expedited Shipping, please contact our Customer Care team through the Live Chat icon below, or at 1-877-397-6622 and they will be happy to assist you.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: ($25) |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Extended Holiday Returns: Any purchases made between Friday 1st November 2024 and Wednesday 25th December 2024, can be returned up to Friday 31st January 2025. Purchases made directly from www.dysoncanada.ca, Dyson Stores or Dyson helpline are eligible for a full money back. The Dyson Outlet's refurbished machines are final sale and are not eligible to be returned.
Price match promise
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and Walmart.
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.
• Product price must not be lower due to an advertising error or misprint
Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.
Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
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*Terms and conditions apply. Click here to see full terms and conditions.
¹ Tested at the inlet to ASTM F558, dust-loaded. Compared to Dyson V8™.
² Actual run time will vary based on power mode, floor type, dust level and/or attachments used.
³ Run time based on consecutive use of two battery packs. Actual run time will vary based on power mode, floor type and/or attachments used.
⁴ Compared to the Dyson V15 vacuum.
⁵ Lightweight compared to other Dyson cordless vacuums.
⁶ Actual run time will vary based on power mode and/or attachments used.
⁷ Suction testing based on ASTM F558 at the inlet loaded to bin full, in Boost mode.
*Only available on Dyson V8 Animal, Dyson V8 Absolute and Dyson V8 Origin.
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Contact Us
Our helpline hours:
- Monday to Friday: 8am to 7pm, EST
- Saturday: 9am to 5pm, EST
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Use the ‘Live chat’ button in the bottom right of your screen to talk to a Dyson Expert.
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You can call us at 1-877-397-6622