Free Returns
If you change your mind about an order, you may return it within 30 days of receiving your machine(s) for a full refund (excludes refurbished machines). Please call our toll-free Contact Center at 1-877-397-6622 or visit our returns policy page prior to returning your merchandise.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
The Dyson Outlet's refurbished machines and final sale items are not eligible to be returned.
Customer Service Helpline
If you have queries regarding your order please contact us. You can email or call:
• service@dysoncanada.ca
• 1-877-397-6622 - Our Helpline is available from 8:00am - 7:00pm EST Monday to Friday, and 9:00am – 5:00pm EST Saturday (closed Sunday).