Dyson’s Multi-Year Accessibility Plan
Last updated: December 2023
Dyson accessibility plan and policies
This multi-year accessibility plan outlines the policies and actions that Dyson Canada Limited¹ (“Dyson”) will put in place to improve opportunities for people with disabilities.
Statement of commitment
Dyson is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Integrated Accessibility Standards regulations (the “IASR”) enacted under the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”).
Part I - General Requirements
| Initiative | IASR Requirement | Action | Status² |
|---|---|---|---|
| Establishing Accessibility Policies | 3(1) Every obligated organization shall develop, implement and maintain policies governing how the organization achieves or will achieve accessibility through meeting its requirements referred to in this Regulation. |
• Dyson has developed and implemented the following: Integrated Accessibility Standards Policy, Customer Service Standards Policy and Employment Standards Policy. | Complete |
3(2) Obligated organizations, other than small organizations, shall include a statement of organizational commitment to meet the accessibility needs of persons with disabilities in a timely manner in their policies. |
• The statement of organizational commitment is included in the Integrated Accessibility Standards Policy. | Complete | |
(3) Every obligated organization, other than a small organization, shall, (a) prepare one or more documents describing the policies it developed under subsection (1); and (b) make the documents publicly available and, on request, provide them in an accessible format. |
• The Integrated Accessibility Standards Policy and this Multiyear Accessibility Plan (the “MYAP”) summarize Dyson’s accessibility polices. The MYAP is posted on Dyson’s external website and internal intranet.
• Dyson will post copies of the Integrated Accessibility Standards Policy and the MYAP, and will make them available in an accessible format upon request. |
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| Accessibility Plans | 4(1) […] large organizations shall, (a) establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to remove barriers and meet its requirements under this Regulation; (b) post the accessibility plan on their website, if any, and provide the plan in an accessible format upon request; and (c) review and update the accessibility plan at least once every five years. |
• The MYAP has been drafted and implemented. • The MYAP has been posted on Dyson’s external website and internal intranet. • The MYAP will be reviewed and updated as necessary, but, in any event, the MYAP will be reviewed at least once every 5 years. The next review will be Dec 2028. |
Complete 12/21/2013
Ongoing |
| Self-Service Kiosks | 6(2) Large organizations and small organizations shall have regard to the accessibility for persons with disabilities when designing, procuring or acquiring self-service kiosks. “kiosk” means an interactive electronic terminal, including a pointof-sale device, intended for public use that allows users to access one or more services or products or both. |
• Dyson does not operate self-service kiosks in Ontario. | Not applicable |
| Training | 7(1) Every obligated organization shall ensure that training is provided on the requirements of the accessibility standards referred to in this Regulation and on the Human Rights Code as it pes with disabilities to, (a) all persons who are an employee of, or a volunteer with, the organization; (b) all persons who participate in developing the organization‘s policies; and (c) all other persons who provide goods, services or facilities on behalf of the organization. |
• Training on the requirements of the IASR and the Human Rights Code has been provided to all designated individuals. | Ongoing, as applicable |
| • Dyson will ensure that all current and new employees, volunteers and other individuals as required by the IASR in all Ontario locations receive training on the IASR requirements and the Human Rights Code as it pertains to persons with disabilities. | Ongoing | ||
| 7(5) […] every large organization shall keep a record of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided. | • Dyson maintains a record of the training provided to all personnel in all Ontario. • Dyson maintains a record of all training completed by persons who provide goods, services or facilities on behalf of Dyson. |
Ongoing |
Part II - Information and Communications Standards
| Initiative | IASR Requirement | Action | Status³ |
|---|---|---|---|
| Feedback | 11(1) Every obligated organization that has processes for receiving and responding to feedback shall ensure that the processes are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request. |
Individuals may provide feedback to Dyson in any number of ways: • by email at: support@dysoncanada.ca • electronically, by visiting our website: www.dysoncanada.ca • by contacting our Human Resources Department: AskHR.Americas@dyson.com • by phone : 1-877-397-6622 • in person, by visiting Dyson’s stores; and • additionally, a customer may request for their Dyson contact to submit feedback on their behalf. |
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11(2) The organization shall notify the public about the availability of accessible formats and communication supports with respect to the feedback process. |
• Information regarding how an individual may provide feedback to Dyson is provided in the Integrated Accessibility Standards Policy and this MYAP, which are posted on Dyson’s website. |
12/21/2023 | |
| • Dyson’s Integrated Accessibility Standards Policy and MYAP, both of which are available on Dyson’s website, state that accessible formats and communication supports are available. • Further information is provided in Dyson’s Customer Service Standards, available upon request. |
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| Accessible Formats & Communication Supports | 12(1) Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, (a) in a timely manner that takes into account the person‘s accessibility needs due to disability; and (b) at a cost that is no more than the regular cost charged to other persons. |
• Dyson strives to communicate with persons with a disability in a manner that takes into account both the disability and the individual person’s preferred method of communication. Dyson can communicate with members of the public in writing, via telephone, email, or meetings, either in person or via video conference. Dyson recognizes that not all persons may wish to communicate in the same manner. • Dyson will provide accessible formats and communication supports to persons with disabilities upon request, in a timely manner, that takes into account the person’s accessibility needs due to disability. • Dyson will provide accessible formats and communication supports, upon request, at a cost that is no more than the regular cost charged to other members of the public. |
Ongoing
Ongoing
Ongoing |
| 12(2) The obligated organization shall consult with the person making the request in determining the suitability of an accessible format or communication support. | • Dyson will consult with any individual who requests accessible formats and communication supports to determine the suitability of an accessible format or communication support. | Ongoing | |
| 12(3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports. | • The availability of accessible formats and communication supports for persons with disabilities is set out in the Integrated Accessibility Standards Policy and this MYAP, which are posted on Dyson’s website. • An individual may request accessible formats and communication supports by contacting Dyson: o in writing at: support@dysoncanada.ca o by telephone at: 1-877-3976622 o in person at Dyson’s retail stores; or o by live chat at www.dysoncanada.ca |
Complete
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| Emergency procedure, plans or public safety information | 13. (1) […] if an obligated organization prepares emergency procedures, plans or public safety information and makes the information available to the public, the obligated organization shall provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request | • If applicable, should Dyson make emergency procedures, plans or public safety information available to the public, Dyson will provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request. | Ongoing |
| Accessible Websites and Web Content | 14(2) […] large organizations shall make their internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA, and shall do so in accordance with the schedule set out in this section.⁴ | • Dyson’s website conforms with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level AA. | Complete |
Part III - Employment Standards
| Initiative | IASR Requirement | Action | Status |
|---|---|---|---|
| Recruitment, General | 22. Every employer shall notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes. | • Dyson will notify its employees in Ontario and the public about the availability of accommodation for applicants with disabilities in its recruitment process by including such information in any job posting, whether such posting is made internally or externally. | Ongoing |
| Recruitment, Assessment or Selection Process | 23(1) During a recruitment process, an employer shall notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used. | • For positions based in Ontario, when Dyson notifies job applicants that they have been selected to participate further in the recruitment process, Dyson will notify those job applicants that accommodations are available upon request in relation to the materials or processes to be used during the assessment process by including a statement to this effect in its communication to applicants. | Ongoing |
| Notice to Successful Applicants | 24. Every employer shall, when making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities. | • Dyson will notify the successful applicant of its policies for accommodating employees with disabilities by including access to or copies of its policies for accommodating employees in Ontario with disabilities along with an offer letter or employment contract. | Ongoing |
| Informing Employees of Supports | 25(1) Every employer shall inform its employees of its policies used to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. | • Dyson will inform its employees in Ontario of the Employment Standards Policy used to support its employees in Ontario with disabilities by posting such policy on its internal intranet. | Ongoing |
| 25(2) Employers shall provide the information required under this section to new employees as soon as practicable after they begin their employment. | • Dyson will provide access to its policies used to support its employees with disabilities in Ontario, to new employees in Ontario as soon as practicable after commencing employment. | Ongoing | |
| 25(3) Employers shall provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. | • Dyson will provide updated information to its employees in Ontario whenever there is a change to its existing policies on the provision of job accommodations that take into account an Ontario employee’s accessibility needs due to disability by updating the information on its internal intranet. | Ongoing | |
| Accessible Formats and Communication Supports for Employees | 26(1) In addition to its obligations under section 12, where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for, (a) information that is needed in order to perform the employee’s job; and (b) information that is generally available to employees in the workplace. |
• Upon the request of an employee with a disability in Ontario, Dyson will consult with the employee to provide, or arrange to provide, accessible formats and communication supports for information that is: (i) needed to perform the employee’s job; and (ii) generally available to other employees. |
Ongoing |
| 26(2) The employer shall consult with the employee making the request in determining the• When determining the suitability of an accessible format or communication support, Dyson will consult with the employee making the request. | • When determining the suitability of an accessible format or communication support, Dyson will consult with the employee making the request. | Ongoing | |
| Workplace Emergency Response | 27(1) Every employer shall provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee‘s disability. | • Dyson will provide employees with a disability in Ontario with an Emergency Barriers Form that will inquire as to whether an employee requires an individualized workplace emergency response. • Individualized workplace emergency response information will be provided to employees in Ontario who have a disability, where this information is necessary and where Dyson is aware of the employee’s need for accommodation due to the employee’s disability. |
Ongoing |
| 27(2) If an employee who receives individualized workplace emergency response information requires assistance and with the employee’s consent, the employer shall provide the workplace emergency response information to the person designated by the employer to provide assistance to the employee. | • If Dyson receives the employee’s consent, Dyson will provide the emergency response information to the person designated by the employer to provide assistance. | Ongoing | |
| 27(3) Employers shall provide the information required under this section as soon as practicable after the employer becomes aware of the need for accommodation due to the employee’s disability. | • Included in the process for the provision of individualized workplace emergency response information. | Complete | |
27(4) Every employer shall review the individualized workplace emergency response information, (a) when the employee moves to a different location in the organization; (b) when the employee’s overall accommodations needs or plans are reviewed; and (c) when the employer reviews its general emergency response policies. |
• Included in the process established for providing individualized workplace emergency response information. | Complete | |
| Documented Individual Accommodation Plans⁶ | 28(1) Employers, other than employers that are small organizations, shall develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities. | • Dyson has developed and maintains a written process for the development of documented individual workplace accommodation plans for employees in Ontario with disabilities. | Complete |
28(2) The process for the development of documented individual accommodation plans shall include the following elements: 1. The manner in which an employee requesting accommodation can participate in the development of the individual accommodation plan. 2. The means by which the employee is assessed on an individual basis. 3. The manner in which the employer can request an evaluation by an outside medical or other expert, at the employer’s expense, to determine if accommodation can be achieved and, if so, how accommodation can be achieved. 4. The manner in which the employee can request the participation of a representative from their bargaining agent, where the employee is represented by a bargaining agent, or other representative from the workplace, where the employee is not represented by a bargaining agent, in the development of the accommodation plan. 5. The steps taken to protect the privacy of the employee‘s personal information. 6. The frequency with which the individual accommodation plan will be reviewed and updated and the manner in which it will be done. 7. If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee. 8. The means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to disability. |
• Dyson’s written process for the development of individual workplace accommodation plans in Ontario addresses these elements. | Complete | |
| Return to Work Process⁷ | 29(1) Every employer, other than an employer that is a small organization, (a) shall develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; and (b) shall document the process. |
• Dyson has developed and maintains a return to work process for its employees in Ontario who have been absent from work due to a disability and who require disabilityrelated accommodations in order to return to work. Complete • Dyson documents the return to work progress, including any individual workplace accommodation plans or individualized workplace emergency plans as required in the return to work process. |
Complete
Ongoing |
29(2) The return to work process shall, (a) outline the steps the employer will take to facilitate the return to work of employees who were absent because their disability required them to be away from work; and (b) use documented individual accommodation plans, as part of the process. |
• The return to work process outlines the steps Dyson will take to facilitate the employee’s return to work and will include documented individual workplace accommodation plans as part of the process. | Complete | |
| 29(3) The return to work process referenced in this section does not replace or override any other return to work process created by or under any other statute. | • Dyson’s return to work process does not replace or override any other return to work process created by or under any other statute. | Complete | |
| Performance Management⁸ | 30(1) An employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disabilities. | • Dyson will take into account the accessibility needs of employees in Ontario with disabilities, as well as individual workplace accommodation plans, when conducting performance management. | Ongoing |
| Career Development & Advancement⁹ | 31(1) An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities. | • Dyson will take into account the accessibility needs of employees in Ontario with disabilities, as well as individual workplace accommodation plans, when providing career development and advancement to employees. | Ongoing |
| Redeployment¹⁰ | 32(1) An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities. | • Dyson will take into account the accessibility needs of employees in Ontario with disabilities, as well as individual workplace accommodation plans, when redeploying employees. | Ongoing |
Part IV - Customer Service Standards
| Initiative | IASR Requirement | Action | Status² |
|---|---|---|---|
| Establishment of Policies | 80.46(1) In addition to the requirements in section 3, every provider [of goods, services or facilities] shall develop, implement and maintain policies governing its provision of goods, services or facilities, as the case may be, to persons with disabilities. | • Dyson has developed, implemented and maintains the Customer Service Standards Policy. | Complete |
80.46(2) The provider shall use reasonable efforts to ensure that the policies are consistent with the following principles: 1. The goods, services or facilities must be provided in a manner that respects the dignity and independence of persons with disabilities. 2. The provision of goods, services or facilities to persons with disabilities must be integrated with the provision of goods, services or facilities to others, unless an alternative measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the goods, services or facilities. 3. Persons with disabilities must be given an opportunity equal to that given to others to obtain, use and benefit from the goods, services or facilities. 4. When communicating with a person with a disability, the provider shall do so in a manner that takes into account the person’s disability. |
• Dyson’s policies are consistent with these principles. | Complete | |
| (3) Without limiting subsections (1) and (2), the policies must deal with the use of assistive devices by persons with disabilities to obtain, use or benefit from the goods, services or facilities or with the availability of other measures, if any, which enable them to do so. | • Dyson’s Customer Service Standards Policy addresses the use of assistive devices. | Complete | |
| 80.46(4) Every provider, other than a small organization, shall prepare one or more documents describing the policies established under this section and, on request, shall give a copy of any such document to any person. | • Dyson has prepared a document, called the Customer Service Standards Policy, which includes a description of Dyson’s policy concerning the provision of goods, services and facilities. Dyson will provide a copy of the Customer Service Standards Policy to any person upon request. | Complete | |
| 80.46(5) Every provider, other than a small organization, shall notify persons to whom it provides goods, services or facilities that the documents required by subsection (4) are available on request. | • Dyson will notify persons through its external website that the Customer Service Standards Policy is available upon request. | Complete | |
| Use of Service Animals and Support Persons | 80.47(2) If a person with a disability is accompanied by a guide dog or other service animal, the provider shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her, unless the animal is otherwise excluded by law from the premises. | • Dyson will ensure that a person with a disability who is accompanied by a guide dog or other service animal is permitted to enter Dyson’s premises with the animal to keep the animal with him or her. | Ongoing |
| 80.47 (3) If a service animal is excluded by law from the premises, the provider shall ensure that other measures are available to enable a person with a disability to obtain, use or benefit from the provider’s goods, services or facilities. | • Dyson will ensure that, if a service animal is excluded by law from the premises, other measures will be made available to enable a person with a disability to obtain, use or benefit from Dyson’s goods, services or facilities. | Ongoing | |
| 80.47(4) If a person with a disability is accompanied by a support person, the provider shall ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises. | • Dyson will ensure that both the person with a disability and the accompanying support person are permitted to enter Dyson’s premises together and that the person with a disability is not prevented from having access to the support person while on Dyson’s premises. | Ongoing | |
| 80.47(8) Every provider, other than a small organization, shall prepare one or more documents describing its policies with respect to the matters governed by this section and, on request, shall give a copy of any such document to any person. | • Dyson has prepared the Customer Service Standards Policy, which includes descriptions of Dyson’s service animal and support person policies. Dyson will provide a copy of the Customer Service Standards Policy to any person upon request. | Complete | |
| 80.47(9) Every provider, other than a small organization, shall notify persons to whom it provides goods, services or facilities that the documents required by subsection (8) are available on request. | • Dyson will notify persons through its external website that the Customer Service Standards Policy is available upon request. | Complete | |
| Notice of Temporary Disruptions | 80.48(1) If, in order to obtain, use or benefit from a provider’s goods, services or facilities, persons with disabilities usually use other particular facilities or services of the provider and if there is a temporary disruption in those other facilities or services in whole or in part, the provider shall give notice of the disruption to the public. | • Dyson will notify persons with disabilities if there is a temporary disruption in facilities and services the persons with a disability usually uses. | Ongoing |
| 80.48(3) Every provider, other than a small organization, shall prepare a document setting out the steps that the provider will ensure are taken in connection with a temporary disruption and, on request, shall give a copy of the document to any person. | • Dyson’s Customer Service Standards Policy sets out the steps Dyson will take in the event of a temporary disruption. | Complete | |
• Dyson will provide the Customer Service Standards Policy, with the temporary disruption process document to any person on request. • Dyson will notify those affected by posting the information on its external website. |
Ongoing | ||
| Training for Personnel | 80.49(1) In addition to the requirements in section 7, every provider shall ensure that the following persons receive training about the provision of the provider’s goods, services or facilities, as the case may be, to persons with disabilities: 1. Every person who is an employee of, or a volunteer with, the provider. 2. Every person who participates in developing the provider’s policies. 3. Every other person who provides goods, services or facilities on behalf of the provider. |
• Dyson will ensure that all current and new employees, volunteers and other individuals as required by the IASR in all Ontario locations receive training on providing goods, services or facilities to persons with disabilities. | Ongoing |
| 80.49(5) Every provider, other than a small organization, shall keep records of the training provided under this section, including the dates on which the training is provided and the number of individuals to whom it is provided. | • Dyson will store all records of the training provided under the Customer Service Standards Policy. The records will include the dates on which the training was provided and the number of individuals to whom the training was provided. | Ongoing | |
80.49(6) Every provider, other than a small organization, shall, (a) prepare a document that describes its training policy, summarizes the content of the training and specifies when the training is to be provided; and (b) on request, give a copy of the document to any person. |
• Dyson has prepared the Customer Service Standards Policy that describes Dyson’s training policies, summarizes the content of the training and specifies when training will be provided. • The Customer Service Standards Policy addresses: o a review the AODA’s purposes; o how to interact and communicate with persons with various types of disability; o how to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person; o how to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods, services or facilities to a person with a disability; and o what to do if a person with a particular type of disability is having difficulty accessing the provider’s goods, services or facilities. |
Complete | |
| 80.49(7) Every provider, other than a small organization, shall notify persons to whom it provides goods, services or facilities that the document required by subsection (6) is available on request. | • Dyson will notify persons to whom it provides goods, services or facilities through its external website that Dyson’s Customer Service Standards Policy is available upon request. | Complete | |
| Feedback Process | 80.50(1) Every provider shall establish a process for receiving and responding to, (a) feedback about the manner in which it provides goods, services or facilities to persons with disabilities; and (b) feedback about whether the feedback process established for purposes of clause (a) complies with subsection (3). (3) Every provider shall ensure that the feedback process is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communication supports, on request. |
• Dyson has established a process for receiving and responding to feedback about the manner in which Dyson provides goods, services or facilities to persons with disabilities. • Individuals may provide feedback to Dyson in any number of ways: o by email at: AskHR.Americas@dyson.com o electronically, by visiting our website www.dysoncanada.ca o by contacting our Human Resources Department: AskHR.Americas@dyson.com o in person, by visiting Dyson’s retail stores o additionally, a customer may request for their Dyson contact to submit feedback on their behalf. • Dyson will ensure the feedback process allows those providing feedback to also provide feedback on whether the feedback process itself is accessible to persons with disabilities through accessible formats and communication supports. |
Complete |
| 80.50 (2) The feedback process must specify the actions that the provider will take if a complaint is received about the manner in which it provides goods, services or facilities to persons with disabilities. | • Dyson’s Customer Service Standards Policy sets out actions Dyson will take if a complaint is received about the manner in which goods or services are provided to persons with disabilities. | Complete | |
| 80.50(4) Every provider shall make information about the feedback process readily available to the public. | • The availability of the feedback process is set out in the Customer Service Standards, available upon request, and this MYAP, which is posted on our website. | Complete | |
| 80.50(5) Every provider, other than a small organization, shall prepare a document describing the feedback process and, on request, shall give a copy of the document to any person. | • Dyson has prepared this MYAP and the Customer Service Standards Policy that describes Dyson’s feedback process. Dyson will provide the Customer Service Standards Policy to any person on request. | Complete | |
| 80.50(6) Every provider, other than a small organization, shall notify persons to whom it provides goods, services or facilities that the document required by subsection (5) is available on request | • Dyson’s Customer Service Standards sets out the feedback process and Dyson will provide the document to any person on request. | Complete | |
| Format of Documents | 80.51(1) If a provider is required by this Part to give a copy of a document to a person with a disability, the provider shall, on request, provide or arrange for the provision of the document, or the information contained in the document, to the person in an accessible format or with communication support, (a) in a timely manner that takes into account the person’s accessibility needs due to disability; and (b) at a cost that is no more than the regular cost charged to other persons. |
• Dyson will endeavor to provide any document required under the IASR Customer Service Standards in an accessible format or with communication support in a timely manner. The cost of providing the documents in an accessible format will not cost more than the regular cost charged to other customers. | Ongoing |
| 80.51(2) The provider shall consult with the person making the request in determining the suitability of an accessible format or communication support. | • Dyson will respond the person’s request in a timely manner, at which point Dyson will consult with the person making the request to determine which accessible format or communication support is suitable. | Ongoing |
For more information on this accessibility plan, please contact Dyson HR at AskHR.Americas@dyson.com or (416) 881-4681
Accessible formats of this document are available free upon request from Dyson HR at AskHR.Americas@dyson.com or (416) 881-4681
Integrated Accessibility Standards Policy
Last updated: December 2023
In Ontario, the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) aims to create a more accessible Ontario by identifying and, to the extent possible, eliminating barriers experienced by people with disabilities.
The Integrated Accessibility Standards regulation (the “IASR”), enacted under the AODA, sets out obligations with respect to accessibility standards, in addition to certain general requirements. Dyson Canada Limited (“Dyson”) is committed to meeting its obligations under the IASR.
Dyson is further committed to ensuring that every Ontario employee receives equitable treatment with respect to employment, without discrimination, and receives accommodation in a timely manner where required, in accordance with the provisions of the Ontario Human Rights Code and the AODA and its regulations.
This Policy Applies to:
This policy applies to Dyson’s operations in Ontario and to all of Dyson’s personnel, as defined below, who perform services for Dyson in the Province of Ontario.
Policy Overview
Dyson is committed to treating all people in a way that allows them to maintain their dignity and independence. Dyson believes in integration and equal opportunity. Dyson is committed to meeting the needs of persons with disabilities in a timely manner, and will do so by identifying, removing and preventing barriers to accessibility and meeting accessibility standards in accordance with the AODA.
General Standards
Dyson will ensure that training is provided on the requirements of the accessibility standards referred to in the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities to:
- all of Dyson’s personnel (including paid and unpaid, full-time and part-time, and contract positions);
- all persons who participate in developing Dyson’s policies; and,
- all other persons who provide goods, services or facilities on Dyson’s behalf.
The training will be appropriate to the duties of the personnel and such other persons. Personnel and such other persons will be trained when changes are made to Dyson’s Integrated Accessibility Standards Policy. New personnel and such other persons will be trained as soon as practicable.
Information and Communications Standards
Feedback. Dyson will ensure that Dyson’s process for receiving and responding to feedback are accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request. Dyson will notify the public about the availability of accessible formats and communication supports.
Accessible Formats and Communication Supports. Upon request, Dyson will provide, or will arrange to provide, accessible formats and communication supports for persons with disabilities in connection with their communications with Dyson or when accessing publicly available information or documents from Dyson. Dyson will do so in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons. Dyson will consult with the person making the request in determining the suitability of an accessible format or communication support. Dyson will also notify the public, via the Multi Year Accessibility Plan posted to its website, about the availability of accessible formats and communication supports.
Employment Standards
Workplace Emergency Response Information. Dyson will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if Dyson is aware of the need for accommodation due to the employee’s disability. Dyson will provide this information as soon as practicable after becoming aware of the need for accommodation.
Where the employee requires assistance, Dyson will, with the employee’s consent, provide the workplace emergency response information to the person Dyson has designated to provide assistance to the employee.
Dyson will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodation needs or plans are reviewed and when Dyson reviews its general emergency response policies.
Recruitment, Assessment or Selection Process. Dyson will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process. Dyson will notify job applicants when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used. If a selected applicant requests an accommodation, Dyson will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Notice to Successful Applicants. When making offers of employment, Dyson will notify the successful applicant of its policies for accommodating employees with disabilities.
Informing Employees of Supports. Dyson will inform its employees of its policies (and any changes to those policies) used to support employees with disabilities. Dyson will provide these polices to new employees as soon as practicable after commencing employment.
Accessible Formats and Communication Supports for Employees. Upon the request of an employee with a disability, Dyson will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform the employee’s job, and information that is generally available to other employees. In determining the suitability of an accessible format or communication support, Dyson will consult with the employee making the request.
Performance Management, Career Development and Advancement & Redeployment. Dyson will take into account the accessibility needs of employees with disabilities when conducting performance management, providing career development and advancement to employees, or when redeploying employees.
Individual Accommodation Plan. Dyson is committed to providing accommodations for people with disabilities. The Company has set out a process for when an employee with a disability requests an accommodation. Dyson will notify all new and existing employees of the process for requesting accommodation related to a disability.
Return to Work Process. Dyson is committed to supporting employees who have been absent from work due to a non-work-related disability and who require an accommodation in order to return to work (“RTW”). As a result, Dyson has implemented a RTW process to facilitate an employee’s safe and timely return to work. Dyson will notify all new and existing employees of the RTW process.
Customer Service Standards
Accessibility of Services. Dyson strives to communicate with customers with a disability in a manner that takes into account both the customer’s disability and the customer’s preferred method of communication. To the extent possible, upon request, Dyson will provide all published information or communications for its customers in accessible formats or electronic/digital formats that facilitate conversion of the information or communication into an accessible format. Dyson will allow customers with a disability, where possible, to use their own assistive devices. Where a barrier prevents the use of an assistive device, Dyson will endeavor to remove the barrier or make best efforts to accommodate the customer by an alternative means. Dyson will allow customers with a disability to be accompanied by a service animal and to keep the service animal with them on Dyson’s premises, unless excluded by law. Dyson will allow customers with a disability to be accompanied by a support person and will ensure the customers have access to their support person while on Dyson’s premises.
Notice of Temporary Service Disruptions. Dyson will notify customers if there is a planned or unexpected disruption of a facility or service that customers with a disability usually use to access their services.
Training and Records. Dyson will provide training, and ongoing training as required under the AODA, to all of the Company’s personnel to whom the Customer Service Standard Policy applies as well as to those persons charged with developing the Customer Service Standard Policy and related procedures and practices. Training will be provided to all of Dyson’s personnel to whom the Customer Service Standard Policy applies after their start date with Dyson.
Feedback. Dyson will provide, or arrange to provide, a feedback process in accessible formats and communication supports, on request. Dyson will maintain a number of channels through which customers can provide their feedback, including electronically, in writing and in person. Dyson will strive to respond to all feedback received as soon as practicable.
Notice of Availability of Documents. Dyson will make its Customer Service Standards Policy available to the public and its customers upon request. Dyson will notify the public and its customers on its website that the Customer Service Standards Policy is available upon request.
Contact of Questions
This Integrated Accessibility Standards Policy exists to ensure accessible service excellence to customers and employees with disabilities. For more information on this accessibility plan, please contact HR at AskHR.Americas@dyson.com or (416) 881 4681.
Accessible formats of this document are available free upon request from HR at AskHR.Americas@dyson.com or (416) 881 4681.
Procedure
Dyson employees and personnel are required to follow all procedures as set out in Dyson’s Ontario accessibility policies and forms.
Definitions
Barrier. A barrier is anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice.
Disability. Disability means: (a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device; (b) a condition of mental impairment or a developmental disability; (c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language; (d) a mental disorder; or (e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
Employee. An employee of Dyson in Ontario, whether engaged on a full-time, part-time, temporary or casual basis.
Personnel. All of Dyson’s employees, contractors and volunteers in Ontario.
Exceptions
This Policy applies in Ontario (Canada) only.
Related Policies
• AODA Customer Service Standards Policy.
• AODA Employment Standards Policy.
• Respect at Dyson
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