Dyson Renewed
Recycled. Refurbished. Renewed.
Engineered to solve real problems. Built to last in real homes. And now expertly renewed to continue performing in your home (along with a few bumps and grazes).
1 or 2 year warranty
1-year or 2-year warranty.
We don't stop caring about our machines once they're yours. We offer a warranty on parts and labour.
2-year warranty on:
- Upright and cylinder vacuums.
1-year warranty on:
- Cordless vacuums;
- Hair care;
- Air treatment
Free shipping
Free shipping
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: ($25) |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Extended Holiday Returns: Any purchases made between Friday 1st November 2024 and Wednesday 25th December 2024, can be returned up to Friday 31st January 2025. Purchases made directly from www.dysoncanada.ca, Dyson Stores or Dyson helpline are eligible for a full money back. The Dyson Outlet's refurbished machines are final sale and are not eligible to be returned.
Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
Expert Support
Refurbished Dyson machines are built to last. However, if you experience any problems, or have any questions, Dyson Experts provide the same level of support as if it was a brand new machine.
You can contact a Dyson Expert in the following ways:
Phone
1-877-397-6622
- Monday to Friday: 8am – 7pm, EST
- Saturday: 9am – 5pm, EST
Live chat
The 'Live chat' button will appear on the bottom corner of your screen as soon as a Dyson Expert becomes available.
High performance with a lower environmental impact
Our machines are built to last, which minimizes the need for them to be replaced or recycled. Refurbishing a machine increases its lifetime, reducing the need for new parts and raw materials.
What goes into a Dyson Renewed machine
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Tested certified
All Dyson Renewed machines are meticulously inspected, fully serviced and tested to ensure they meet our quality standard.
Cleaned and sanitized
All surfaces and machine attachments are thoroughly cleaned and sanitized, and fitted with genuine replacement parts where needed.
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Warranty support
All Dyson Renewed machines are covered by the Dyson warranty - one year or two years. Please check your machine page for more information. All Dyson Renewed machine sales are final.
Brand-new recyclable packaging
All Dyson Renewed machines are packaged in a brand-new recyclable box. Secured for damage-free transit, and efficient for minimal waste.
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Machine condition explained
Dyson Renewed machines have been expertly serviced and hygienically cleaned. We test every machine to ensure it performs to our uncompromising standards. Any imperfections are purely cosmetic and can range from micro scratches and light scuffs to more visible marks, or discolouration to paint finishes and surfaces.
How the Dyson Renewed process works
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1. Carefully inspected
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2. Expertly cleaned and tested
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3. Renewed with genuine parts
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4. Quality checked and certified
Shop all Dyson Renewed
Cordless vacuums
Dyson V15B Vacuum Cleaner Refurbished (Colour may vary)
Reviews
Dyson V15B Vacuum Cleaner Refurbished (Colour may vary)
5
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0
4
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3
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2
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1
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Up to 60 minutes of run time⁴
100% more suction than the Dyson V8™ vacuum. Powerful and intelligent for whole-home deep cleaning. With laser illumination.
Includes LCD screen, Laser Slim Fluffy™ and Digital Motorbar™ cleaner heads.
What's in the box
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Laser Slim Fluffy™ cleaner head
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
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Digital Motorbar™ cleaner head
Powerfully picks up dust and hair from all floors. Anti-tangle comb clears hair from the brush bar.
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Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
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Crevice tool
Designed for precise cleaning around edges and narrow gaps.
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Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
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Charger
Charges your vacuum with or without the Docking station
Dyson V11 Vacuum Cleaner Refurbished
Reviews
Dyson V11 Vacuum Cleaner Refurbished
5
Star
0
4
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0
3
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2
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1
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Up to 60 mins of run time.⁴
160% suction power.¹ Intelligently adapts power and run time.
Motorbar™ cleaner head adapts to all floor types, with hair removal vanes. LCD screen displays cleaning modes and battery life.
What's in the box
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Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
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Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
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Crevice tool
Designed for precise cleaning around edges and narrow gaps.
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Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
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Charger
Charges your vacuum with or without the Docking station
Dyson V10 Animal+ Refurbished Vacuum Cleaner
Reviews
Dyson V10 Animal+ Refurbished Vacuum Cleaner
5
Star
0
4
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3
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2
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1
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Up to 60 minutes of run time.¹
30% more suction than a Dyson V8™ vacuum. Engineered for strong cleaning performance. With de-tangling technology.
Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Includes de-tangling Hair Screw tool.
What's in the box
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Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
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Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
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Crevice tool
Designed for precise cleaning around edges and narrow gaps.
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Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
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Charger
Charges your vacuum with or without the Docking station
Dyson V8 Animal Vacuum Cleaner Refurbished (Colour may vary)
Reviews
Dyson V8 Animal Vacuum Cleaner Refurbished (Colour may vary)
5
Star
0
4
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3
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2
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1
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Up to 40 minutes of run time.¹
Powerful and versatile. With de-tangling technology.
Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Includes de-tangling hair screw tool for homes with pets.
What's in the box
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Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
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Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
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Crevice tool
Designed for precise cleaning around edges and narrow gaps.
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Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
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Charger
Charges your vacuum with or without the Docking station
Promotion
Air treatment
Dyson Purifier Humidify+Cool PH03 Refurbished (White / Silver)
Reviews
Dyson Purifier Humidify+Cool PH03 Refurbished (White / Silver)
5
Star
0
4
Star
0
3
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2
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1
Star
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HEPA H13 purifier, humidifier and fan. Ideal for larger spaces.
Removes 99.97% of pollutants as small as 0.3 microns.
Automatically senses and displays real-time air quality, humidifies your whole room and helps keep skin hydrated.
What's in the box
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Remote control
Curved and magnetized to store neatly on top of the machine.
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Dyson Genuine Filter
Filter for your Dyson Purifier
Dyson Purifier Humidify+Cool PH03 Refurbished (Black/Nickel)
189
Reviews
Dyson Purifier Humidify+Cool PH03 Refurbished (Black/Nickel)
5
Star
72
4
Star
44
3
Star
20
2
Star
18
1
Star
35
HEPA H13 purifier, humidifier and fan. Ideal for larger spaces.
Removes 99.97% of pollutants as small as 0.3 microns. Automatically senses and displays real-time air quality, humidifies your whole room and helps keep skin hydrated.
Only at Dyson: Exclusive Black/Nickel colourway.
What's in the box
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Remote control
Curved and magnetised to store neatly on the machine.
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Dyson Genuine Filter
Filter for your Dyson Purifier
Dyson Purifier Cool Formaldehyde™ TP09 purifying fan Refurbished (Nickel/Gold)
2192
Reviews
Dyson Purifier Cool Formaldehyde™ TP09 purifying fan Refurbished (Nickel/Gold)
5
Star
1683
4
Star
258
3
Star
73
2
Star
64
1
Star
114
Purifies the whole room¹ and cools you.
HEPA 13 filter captures 99.97% of pollutants as small as 0.1 microns.² Even destroys formaldehyde.³
Connects to the MyDyson™ app. Only at Dyson: Exclusive technology and Nickel/Gold colourway.
What's in the box
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Remote Control
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Dyson Genuine Filter
Filter for your Dyson Purifier
Dyson Purifier Hot+Cool HP07 Refurbished (Colour May Vary)
836
Reviews
Dyson Purifier Hot+Cool HP07 Refurbished (Colour May Vary)
5
Star
499
4
Star
125
3
Star
71
2
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49
1
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92
HEPA H13 purifier, fan and heater. Ideal for larger spaces.
Removes 99.97% of pollutants as small as 0.3 microns.
Automatically senses and displays real-time air quality.
What's in the box
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Dyson Genuine Filter
Filter for your Dyson Purifier
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Filter shroud
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Remote control
Curved and magnetized to store neatly on the machine
Dyson Purifier Cool TP07 Refurbished (White/Silver)
1403
Reviews
Dyson Purifier Cool TP07 Refurbished (White/Silver)
5
Star
1052
4
Star
173
3
Star
62
2
Star
43
1
Star
73
Purifies the whole room¹ and cools you.
HEPA 13 filter captures 99.97% of pollutants as small as 0.3 microns.
Connects to the MyDyson™ app.
What's in the box
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Remote control
Curved and magnetised to store neatly on the machine
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Dyson Genuine Filter
Filter for your Dyson Purifier
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Hair care
Dyson Airwrap™ multi-styler Long Complete Refurbished (Nickel/Copper)
Reviews
Dyson Airwrap™ multi-styler Long Complete Refurbished (Nickel/Copper)
5
Star
0
4
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3
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2
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1
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Dries and styles. With no heat damage.
Curl. Shape. Smooth and hide flyaways.
Engineered for hair longer than chest length
What's in the box
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Coanda smoothing dryer
Quickly rough-dries hair in preparation for styling and uses Enhanced Coanda airflow to hide flyaways for a smoother finish.
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Dark Blue presentation case
Neatly stores your Supersonic hair dryer and 5 attachments. Cushioned with soft fabric to protect your hair dryer from dents and scratches.
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Firm smoothing brush
Firm bristles smooth frizz-prone hair with enhanced Coanda airflow to attract and align hair to the surface of the brush to share with increased control.
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Round volumizing brush
Long, fine bristles direct air deep into the hair to give body, creating tension to shape hair as it dries.
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40mm Airwrap™ Long Barrel
For loose, bouncy curls or waves. Create clockwise and anticlockwise curls with one barrel, using the rotating cool tip. Enhanced Coanda airflow attracts and self-wraps hair in both directions.
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Soft smoothing brush
Enhanced Coanda airflow attracts hair to the surface of our re-engineered brushes to shape your hair with increased control, for straight styles.
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Filter cleaning brush
Replacement filter cleaning brush for your Dyson Airwrap™.
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30mm Airwrap™ Long Barrel
Create clockwise and anticlockwise curls with one barrel, using the rotating cool tip. Enhanced Coanda airflow attracts and self-wraps hair in both directions.
Dyson Supersonic™ hair dryer Refurbished (Nickel/Copper)
Reviews
Dyson Supersonic™ hair dryer Refurbished (Nickel/Copper)
5
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0
4
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0
3
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2
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1
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Powerful Dyson digital motor V9. Five magnetic styling tools. Intelligent processor in the head.
Includes Flyaway attachment for smooth, shiny hair¹.
What's in the box
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Styling concentrator
Style your hair one section at a time with precise, controlled airflow.
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Wide-tooth Comb
Engineered for curly and textured hair. Creates volume and shape.
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Gentle Air Attachment
Diffuses air to create a gentle, cooler airflow - while still drying hair fast.
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Gentle Air Attachment
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Flyaway attachment
Our latest technology hides flyaways in one pass. For a smooth, shiny finish¹.
Dyson Supersonic™ hair dryer Refurbished (Iron/Fuchsia)
Reviews
Dyson Supersonic™ hair dryer Refurbished (Iron/Fuchsia)
5
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0
4
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3
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2
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1
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Powerful Dyson digital motor V9. Five magnetic styling tools. Intelligent processor in the head.
Includes Flyaway attachment for smooth, shiny hair¹.
What's in the box
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Gentle Air Attachment
Diffuses air to create a gentle, cooler airflow - while still drying hair fast.
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Flyaway attachment
Our latest technology hides flyaways in one pass. For a smooth, shiny finish¹.
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Gentle Air Attachment
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Wide-tooth Comb
Engineered for curly and textured hair. Creates volume and shape.
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Styling concentrator
Style your hair one section at a time with precise, controlled airflow.
Dyson Corrale™ straightener Refurbished (Black Nickel/Fuchsia)
Reviews
Dyson Corrale™ straightener Refurbished (Black Nickel/Fuchsia)
5
Star
0
4
Star
0
3
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2
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1
Star
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Enhanced styling. Half the damage.¹ Cord-free.
Engineered to create a range of styles.
What's in the box
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Charging dock
Stores and charges the straightener when not in use.
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Magnetic 360˚ charging cable
Rotates for hassle-free straightening while charging.
Dyson Corrale™ straightener Refurbished (Purple/Black)
Reviews
Dyson Corrale™ straightener Refurbished (Purple/Black)
5
Star
0
4
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3
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2
Star
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1
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Enhanced styling. Half the damage.¹ Cord-free.
Engineered to create a range of styles.
Only at Dyson: Exclusive Purple/Black colourway
What's in the box
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Charging dock
Stores and charges the straightener when not in use.
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Magnetic 360˚ charging cable
Rotates for hassle-free straightening while charging.
Dyson Airwrap™ multi-styler Long Complete Refurbished (Blue Blush)
Reviews
Dyson Airwrap™ multi-styler Long Complete Refurbished (Blue Blush)
5
Star
0
4
Star
0
3
Star
0
2
Star
0
1
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0
Special edition gift set includes Dyson-designed Blue Blush presentation case and detangling comb in Black and Rosé.
Dry. Curl. Shape. Smooth and hide flyaways. With no heat damage.
Engineered for hair longer than chest-length hair.
What's in the box
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40mm Airwrap™ long barrel
Create voluminous clockwise and counterclockwise curls – with one barrel.
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30mm Airwrap™ Long Barrel
Create clockwise and counterclockwise curls with one barrel, using the rotating cool tip. Enhanced Coanda airflow attracts and self-wraps hair in both directions.
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Coanda smoothing dryer
Quickly rough-dries hair in preparation for styling and uses Enhanced Coanda airflow to hide flyaways for a smoother finish.
-
Firm smoothing brush
Firm bristles smooth frizz-prone hair with enhanced Coanda airflow to attract and align hair to the surface of the brush to share with increased control.
-
Soft smoothing brush
Enhanced Coanda airflow attracts hair to the surface of our re-engineered brushes to shape your hair with increased control, for straight styles.
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Round volumizing brush
Long, fine bristles direct air deep into the hair to give body, creating tension to shape hair as it dries.
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Detangling comb
Engineered with wide, polished teeth to glide easily through wet and dry hair - detangling with minimal friction.
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Filter cleaning brush
Filter cleaning brush for your Dyson Airwrap™
Dyson Airwrap™ multi-styler Long Complete Refurbished (Fuchsia/nickel)
Reviews
Dyson Airwrap™ multi-styler Long Complete Refurbished (Fuchsia/nickel)
5
Star
0
4
Star
0
3
Star
0
2
Star
0
1
Star
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Dries and styles. Without extreme heat.
Curl. Shape. Smooth and hide flyaways.
Engineered for hair longer than chest length
What's in the box
See all Hide-
40mm Airwrap™ long barrel
For loose, bouncy curls or waves. Create clockwise and anticlockwise curls with one barrel, using the rotating cool tip. Enhanced Coanda airflow attracts and self-wraps hair in both directions.
-
30mm Airwrap™ Long Barrel
Create clockwise and anticlockwise curls with one barrel, using the rotating cool tip. Enhanced Coanda airflow attracts and self-wraps hair in both directions.
-
Coanda Smoothing Dryer
Upgrade your multi-styler with re-engineered attachments. Quickly rough-dries hair in preparation for styling and uses Enhanced Coanda airflow to hide flyaways for a smoother finish.
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Round Volumizing Brush
Long, fine bristles direct air deep into the hair to give body, creating tension to shape hair as it dries.
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Soft Smoothing Brush
Shape fine hair with increased control, for straight styles using Enhanced Coanda airflow.
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Firm smoothing brush
Firm bristles smooth frizz-prone hair with enhanced Coanda airflow to attract and align hair to the surface of the brush to share with increased control.
-
Dark Blue presentation case
Neatly stores your Supersonic hair dryer and 5 attachments. Cushioned with soft fabric to protect your hair dryer from dents and scratches.
-
Filter cleaning brush
Replacement filter cleaning brush for your Dyson Airwrap™.
Dyson Airwrap™ multi-styler Complete Refurbished (Fuchsia/Nickel)
Reviews
Dyson Airwrap™ multi-styler Complete Refurbished (Fuchsia/Nickel)
5
Star
0
4
Star
0
3
Star
0
2
Star
0
1
Star
0
Dries and styles. With no heat damage.
Curl. Shape. Smooth and hide flyaways.
Engineered for hair shorter than chest length
What's in the box
See all Hide-
40mm Airwrap Barrel™
For loose, bouncy curls or waves. Create clockwise and anticlockwise curls with one barrel, using the rotating cool tip. Enhanced Coanda airflow attracts and self-wraps hair in both directions.
-
30mm Airwrap Barrel™
For voluminous curls or waves. Create clockwise and anticlockwise curls with one barrel, using the rotating cool tip. Enhanced Coanda airflow attracts and self-wraps hair in both directions.
-
Coanda Smoothing Dryer
Upgrade your multi-styler with re-engineered attachments. Quickly rough-dries hair in preparation for styling and uses Enhanced Coanda airflow to hide flyaways for a smoother finish.
-
Round Volumizing Brush
Long, fine bristles direct air deep into the hair to give body, creating tension to shape hair as it dries.
-
Soft Smoothing Brush
Shape fine hair with increased control, for straight styles using Enhanced Coanda airflow.
-
Firm smoothing brush
Firm bristles smooth frizz-prone hair with enhanced Coanda airflow to attract and align hair to the surface of the brush to share with increased control.
-
Dark Blue presentation case
Neatly stores your Supersonic hair dryer and 5 attachments. Cushioned with soft fabric to protect your hair dryer from dents and scratches.
-
Filter cleaning brush
Replacement filter cleaning brush for your Dyson Airwrap™.
Promotion
Dyson Renewed FAQs
These are certified refurbished machines that have been previously sold by Dyson and returned.
Each machine is hygienically deep cleaned, tested, and inspected to meet the Dyson quality standard. Genuine Dyson parts are used where replacements are needed.
Unfortunately, refurbished machines cannot be returned and are final sale.
Yes, all refurbished machines are covered by a Dyson warranty – for one or two years. Please check the machine page for complete information on the warranty.
You can split your Dyson Renewed purchase into three equal, interest-free payments which is available at checkout.
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
Savings on Dyson technology
Discover the latest deals on Dyson technology. Save on select vacuum cleaners, hair dryers, and air purifiers.
Our journey towards sustainability
Our engineers instinctively look to improve efficiency and make things work better. We always try to do more with less, in the right way.
1 or 2 year warranty
1-year or 2-year warranty.
We don't stop caring about our machines once they're yours. We offer a warranty on parts and labour.
2-year warranty on:
- Upright and cylinder vacuums.
1-year warranty on:
- Cordless vacuums;
- Hair care;
- Air treatment
Free shipping
Free shipping
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: ($25) |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Extended Holiday Returns: Any purchases made between Friday 1st November 2024 and Wednesday 25th December 2024, can be returned up to Friday 31st January 2025. Purchases made directly from www.dysoncanada.ca, Dyson Stores or Dyson helpline are eligible for a full money back. The Dyson Outlet's refurbished machines are final sale and are not eligible to be returned.
Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
Expert Support
Refurbished Dyson machines are built to last. However, if you experience any problems, or have any questions, Dyson Experts provide the same level of support as if it was a brand new machine.
You can contact a Dyson Expert in the following ways:
Phone
1-877-397-6622
- Monday to Friday: 8am – 7pm, EST
- Saturday: 9am – 5pm, EST
Live chat
The 'Live chat' button will appear on the bottom corner of your screen as soon as a Dyson Expert becomes available.
Owner support
Contact Us
Our helpline hours:
- Monday to Friday: 8am to 7pm, EST
- Saturday: 9am to 5pm, EST
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Use the ‘Live chat’ button in the bottom right of your screen to talk to a Dyson Expert.
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You can call us at 1-877-397-6622