Dyson Returns Policy

Money-back guarantee:

If you’d like to return a Dyson machine* for a full refund, you need to return the machine within 30 days from the delivery date. 

Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.

Purchases made directly from a Dyson Demo Store in Canada are eligible for a full refund on the original method of payment within 30 days of the purchase date. An eligible return must occur at a Dyson Demo Store in Canada and include: the original receipt, the original payment card, all attachments and accessories.

Dyson Demo Store purchases presented with a gift receipt are eligible for exchange only, of equal or greater value, within 30 days of the purchase date. An eligible exchange must occur at a Dyson Demo Store in Canada and include all attachments and accessories.

The Dyson outlet's refurbished machines and Final Sale items (including Dyson Airwrap first generation) are final sale and are not eligible for returns. They are only eligible for warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.

Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Dyson return policy.

Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.

Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.

Extended Holiday Returns: Any purchases made between Friday 1st November 2024 and Wednesday 25th December 2024, can be returned up to Friday 31st January 2025. Purchases made directly from www.dysoncanada.ca, Dyson Stores or Dyson helpline are eligible for a full money back. The Dyson Outlet's refurbished machines are final sale and are not eligible to be returned.

To return products purchased from Dysoncanada.ca, please complete the following steps:

• Submit the form below. Our team will respond with return authorization information within 48 hours.
• Package the item(s) to be returned in the original Dyson packaging.

Please note:

• You must complete the return before shipping back a purchase. Unauthorized or billing-upon-receipt returns will not be accepted.
• Products purchased directly from Dyson and returned to Dyson will receive a full refund.*
• Your refund will be processed within 7-10 business days once the returned item is received and processed. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.
• Counterfeit machines are not eligible for a Dyson return and refund.
• Purchases of Dyson products from another retailer should be returned to the retailer of purchase.

*Refund policy is not applicable to counterfeit, stolen or otherwise ineligible products.

Bring your machine and your receipt back to the Demo Store, and a Dyson expert will assist you in processing the return. Returns and exchanges must be completed within 30 days of the original purchase date. An eligible return must occur at a Dyson Demo Store in Canada and include: the original receipt, the original payment card, all attachments and accessories.

Dyson Demo Store purchases presented with a gift receipt are eligible for exchange only, of equal or greater value, within 30 days of the purchase date. An eligible exchange must occur at a Dyson Demo Store in Canada and include all attachments and accessories.

It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

Dysoncanada.ca will pay for standard return shipping. Any other additional charges related to expedited shipping will not be refunded. Dyson provides a pre-paid printable label to make the return. Submit the return form below to receive the pre-paid label.

A purchase made online at Dysoncanada.ca should be returned through Dyson.ca. Contact us if you need additional support.

For purchases made on Dysoncanada.ca, Dyson does not offer exchanges unless the machine was damaged in transit. Machines are covered under warranty service with repair and servicing support. You can visit Support at Dysoncanada.ca for troubleshooting resources or contact us to help resolve any issues.

For purchases made at a Dyson Demo Store, an exchange can be made for an identical machine with the same specifications. If a different color or model is desired a return and new purchase is required. Dyson Demo Stores can process exchanges on A-grade machines but cannot process warranty issues or exchanges on refurbished machines or machines identified as final sale from the Dyson Outlet.

For purchases of refurbished machines and machines identified as final sale from the Dyson Outlet, sales are final and not subject to exchange. However, if your machine isn't functioning correctly or was damaged in transit, it is covered under warranty service. visit Support at Dysoncanada.ca for troubleshooting resources or one of our Dyson Service Centers for specialist service and repair support.

Your refund will be processed within 7-10 business days once the return is received for any Dysoncanada.ca purchase. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

For any purchases made and returned to a Dyson Demo Store, the return is processed the same day. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

For any purchase made and returned to a Dyson Service Center, the refund is processed within 14-20 business days once the return is received. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.

Refunds are made back to the original form of payment. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to see the funds credited back.

Unfortunately, we cannot accept returns past the 30-day return window. If your machine is not functioning correctly, it is covered under your Dyson warranty. You can visit support at Dysoncanada.ca for troubleshooting resources or contact us to help resolve any issues.

Our outlet is dedicated to refurbished machines and Final Sale items (including Dyson Airwrap first generation). Refurbished machines and Final Sale items are final sale and are not eligible for returns. They are only eligible for warranty service. If you have an issue with your purchase or it has arrived damaged, please contact us.

We've partnered with Affirm to offer qualified applicants easy monthly payments for purchases. Any installment payments that have been made will be refunded through Affirm once the return has been processed. No additional installment payments will be required. Please contact Affirm if additional assistance is needed at affirm.com/help.

Refunds are made back to the original form of payment.  It can take 1-2 billing cycles depending on payment used and the practices of the financial institution to see the funds credited back.

All Dyson gift with purchase items must also be returned if you are returning the original qualifying product. You will receive multiple shipping labels based on your order and original shipment once you have submitted a return request. A customer service agent can assist you through the process.

A receipt is the best way to guarantee a return and refund.  If you are unable to find your receipt, Dyson will work with you to find order reference details when possible. Dyson cannot guarantee return and refund where proof of purchase cannot be located.

If you have discarded your original Dyson packaging and need to make a return, we can help. Please contact us so we can work with you on a solution.

Returns should be made to the retailer of the original purchase. If you are having issues with a Dyson product, Dyson can support with warranty service.