Let's get your machine working

Most common topics

Bin release not working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$43.99

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$43.99

Currently out of stock.

$43.99

Notify me

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$43.99

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$43.99

Currently out of stock.

$43.99

Notify me

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$43.99

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$43.99

Currently out of stock.

$43.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.

HEPA post filter

Part no. 920769-01

Replacement HEPA post filter for your Dyson vacuum cleaner.

$61.99

HEPA post filter

Part no. 920769-01

Replacement HEPA post filter for your Dyson vacuum cleaner.

$61.99

Currently out of stock.

$61.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 968772-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Part no. 968772-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Currently out of stock.

$142.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

$56.99

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 968154-01

Two tools in one – brush and wide nozzle. For simple switching between tasks.

$43.99

Combination tool

Part no. 968154-01

Two tools in one – brush and wide nozzle. For simple switching between tasks.

$43.99

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$43.99

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$43.99

Currently out of stock.

$43.99

Notify me

You might need a replacement part.

It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.

HEPA post filter

Part no. 920769-01

Replacement HEPA post filter for your Dyson vacuum cleaner.

$61.99

HEPA post filter

Part no. 920769-01

Replacement HEPA post filter for your Dyson vacuum cleaner.

$61.99

Currently out of stock.

$61.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 920756-01

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Part no. 920756-01

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Further help

Dyson Ball Animal 2 Total Clean (Costco Exclusive)

Let's get your machine working

Let's get your machine working

How to clean the bin and cyclone

Issue resolved

More help required

Troubleshooting

Pick up issues

Check both base and hose

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Check Cleaner head

Check the cyclone

Wash the filters

Issue not resolved, please speak to our Customer Support Team

Washing the filters - step by step

Hose and Wand

Check the hose

Checking the hose - step by step

The hose has split

Replacement part required

Replacement part required

Replacement part required

Check the Wand

Replacement part required

Check the base

Issue not resolved, please speak to our Customer Support Team

Intermittent spinning

Check Cleaner head

Reset the Brush bar

Has performance improved?

Check the inlet suction

Suction weaker than usual

Check suction at head

Check duct

Check changeover valve

Replacement part required

Brush bar spinning when machine reclined

Power issue

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

No power

Less than two hours

Issue not resolved

More than two hours

Switch not working

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Unusual noise

Issue not resolved, please speak to our Customer Support Team

The ball clicks

Refit the post-filter

Grinding noise

Check Cleaner head

High pitched whistle

Remove the post-filter

Issue not resolved, please speak to our Customer Support Team

Refit the post-filter

Replacement part required

Loud noise when machine is switched off

Check for blockages

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Damp or musty

Visible issue

Bin base jammed

Issue not resolved, please speak to our Customer Support Team

Manually open the bin

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Ball shell has come off

Filter side

Refit the ball shell

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Brush bar won't switch off

Bin release not working

Replacement part required

Check red rod

Replacement part required