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Power or electrical issue

Reference code:

Please select the appropriate option

Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

Please select the appropriate option

Pick up issue

Unusual smell

Unusual noise

Visible issue

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What sort of noise?

Grinding or grating

Whistle noise

Rattle noise

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Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

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Check the Brush bar

Tilt the machine back into the vacuuming position.

Turn the machine on and look through the clear Brush bar housing to see if the Brush bar is spinning.

The Brush bar will not rotate when the vacuum cleaner is in the upright position.

Does the Brush bar turn with the power on?

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U-bend inspection checks

Remove the U-bend, near to the base of the machine.

Check for blockages:

Check the U-bend for blockages and remove as necessary.

Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand under the valve carriage and test the suction.

Is the suction strong or weaker than usual?

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Switch off and unplug the machine before proceeding.

Check the Cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin turn each fastener a quarter of a turn to the left. Remove the soleplate.

Check for blockages

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary.

Inspect the internal hose for blockages or and damage. Both ends of the internal hose pull away. If the internal hose is split choose 'part broken'.

When refitting, push firmly and turn side to side to connect and ensure both ends of the hose are fitted securely.

Reassemble and test machine.

Has checking the Cleaner head resolved the problem?

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Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary.

Check the bleed valve near the base of the machine for blockages or damage.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Open the bin lid being careful to ensure dust is captured and check the cyclone seal is not missing or damaged.

Reassemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

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Washing the filter

Follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

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Washing the filter

Remove the cyclone and bin from the machine.

Lift filter release catch and remove the filter.

Wash the filter under cold running water and squeeze gently, repeating until the water runs clear.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave filter to dry in a warm place until completely dry.

WARNING: Do not dry the filter in a tumble dryer, microwave, oven, or near an open flame.

Ensure the filter is completely dry before refitting into machine.

The pre-filter should be washed every 3 months and may require more frequent washing if vacuuming fine dust.

The post-motor filter located to the side of the Motor should last the lifetime of the machine and does not need to be washed.

Has washing the filter resolved the problem?

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Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary.

Check the bleed valve near the base of the machine for blockages or damage.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Open the bin lid being careful to ensure dust is captured and check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and turn on machine.

Has checking the duct, bin and cyclone resolved the problem?

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Check the Cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter. Remove the soleplate.

Check for blockages:

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers as necessary.

Inspect the internal hose for blockages or and damage. Both ends of the internal hose pull away. If the internal hose is split choose 'part broken'.

When refitting, push firmly and turn side to side to connect and ensure both ends of the hose are fitted securely.

Re-assemble and turn on machine.

Has checking the Cleaner head resolved the problem?

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U-bend inspection checks

Remove the U-bend, near to the base of the machine.

Check for blockages:

Check the U-bend for blockages and remove as necessary.

Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand under the valve carriage and test the suction.

Is the suction strong or weaker than usual?

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Checking the hose

Please refit the U-bend before continuing.

Disconnect the Wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, select 'part broken'.

Plug the machine in and switch ON. Place your hand under the valve carriage and test the suction.

Is the suction from the hose strong or weaker than usual?

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Checking the Wand

Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.

Has checking the Wand resolved the problem?

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Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary.

Check the bleed valve near the base of the machine for blockages or damage.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and turn on machine.

Has checking the duct, bin and cyclone resolved the problem?

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Checking the hose

Remove the U-bend from the machine.

Remove the hose by pulling down through the housing.

When trying to release the hose cuff, push it downwards instead of pulling the hose. Check the hose at both ends for blockages and remove as necessary.

Reconnect the hose by pushing the hose cuff through the underside of the machine.

Feed the hose through until the hose is seated correctly at the base of the machine.

Reconnect the U-bend, locking the fastener into place.

Retest the machine.

Has checking the hose resolved the problem?

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Check the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary.

Check the bleed valve near the base of the machine for blockages or damage.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Open the bin, being careful to ensure dust is captured, and check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and turn on machine.

Has checking the duct, bin and cyclone resolved the problem?

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Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary.

Check the bleed valve near the base of the machine for blockages or damage.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Open the bin lid carefully to ensure dust is captured and check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

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Test without the bin and cyclone

Plug the machine in at the wall.

Remove the bin and cyclone.

Turn the machine on.

Is the noise still present with the bin removed?

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U-bend inspection checks

Remove the U-bend, near to the base of the machine.

Check for blockages:

Check the U-bend for blockages and remove as necessary.

Check the seal on the machine for any damage.

Plug the machine in and switch ON. Place your hand under the valve carriage and test the suction.

Is the suction strong or weaker than usual?

Reference code:

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary.

Check the bleed valve near the base of the machine for blockages or damage.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Open the bin lid being careful to ensure dust is captured and check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and turn on machine.

Has checking the duct, bin and cyclone resolved the problem?

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Test the Wand

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction from the hose strong or weaker than usual?

Reference code:

Please select the appropriate option

No power

Intermittent power

The Brush bar is not spinning on the floor tool

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Check the Brush bar

The Brush bar will not rotate when the vacuum cleaner is in the upright position. Recline the machine back into the vacuuming position and turn the machine on.

Look through the clear Brush bar housing to see if the Brush bar is spinning.

Has reclining the machine resolved the problem?

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Check the plunger

The Brush bar in the Mini turbine head is powered by the airflow, so a blockage in the machine or turbine head may cause the Brush bar to stop spinning.

Pull the plunger into the out position for vacuuming carpets.

Turn the machine on.

If the Mini turbine head is damaged, choose 'part broken'.

Has checking the plunger resolved the problem?

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Check the Mini turbine head for blockages

Ensure the machine is turned off before carrying out tests.

Undo the two soleplate fasteners and remove the soleplate from the Mini turbine head.

Check for blockages:

Remove each side of the Brush bar by sliding each half out from the sides of the Mini turbine head.

Clear any thread or debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Inspect the duct on the underside of the Turbine head for blockages and remove as necessary.

Check the outside surface of the plunger for fluff and debris and remove as necessary.

Reinsert both brush parts.

When replacing the Brush bars please ensure that both of the arrows on the Brush bars are pointing in the same direction, towards the rear of the tool.

Replace soleplate and lock both fasteners:

Ensure a flush connection of the top of the soleplate before lowering downwards.

Reattach the turbine head and turn the machine on.

Has this resolved the problem?

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Carry out checks

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

Please select the appropriate option

Pick up issue

Washing the filter

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Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

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Test the Wand

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

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Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

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When did the machine last have power?

Less than two hours

More than two hours

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Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Pick up issue

Washing the filter

Reference code:

Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Is there anything else we can help you with?

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Washing the filter

Remove the cyclone and bin from the machine.

Lift the filter release catch and remove the filter from the machine.

Wash the filter under cold running water and squeeze gently, repeating until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave filter to dry in a warm place until completely dry. Do not dry the filter in a tumble dryer, microwave, oven, or near an open flame.

Ensure the filter is completely dry before replacing in the machine.

The pre-filter should be washed every 3 months and may require more frequent washing if vacuuming fine dust.

The post-motor filter located to the side of the Motor should last the lifetime of the machine and does not need to be washed.

Is there anything else we can help you with?

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What sort of smell?

Electrical burning

Damp or musty smell

Do not plug in or attempt to use the machine until it has been inspected by one of our engineers.

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Cleaning the machine

This issue can be resolved by washing the filter and cleaning the bin and cyclone.

How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the release catch.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

WARNING: Do not get any part of the cyclone assembly damp or wet. Do not use detergents or other chemicals.

You can use cold water to clean the clear bin.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the center of the clear bin base to close before placing back on the machine.

Has cleaning the bin and cyclone resolved the problem?

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Please select the appropriate option

The Brush bar is not spinning on the floor tool

Sparks or smoke

Machine is hard to push

Spitting out dust

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Does the Brush bar spin when the machine is reclined?

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Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the Brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Has resetting the Brush bar resolved the problem?

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Check soleplate

Check the soleplate to ensure there is no debris caught in the wheels or any damage/wheels missing.

Is there any damage to the soleplate?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

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Test the suction

If the machine is spitting out dust, there may be a blockage.

Make sure the machine is standing in the upright position.

Pull the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Is the suction strong or weaker than usual?

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Please select the appropriate option

How to carry your Dyson machine

How to operate the brush control

How to remove and replace the hose

How to attach the Wand, hose and accessories

Where is the serial number located?

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Carrying your Dyson machine

For your safety, do not press the cyclone release catch when carrying your machine.

To lift the machine, use the carrying handle on the cyclone top only.

Is there anything else we can help you with?

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Removing and replacing the hose

Remove the U-bend from the machine.

With the Wand removed, remove the hose by pulling down through the housing.

When trying to release the hose cuff, push it downwards instead of pulling the hose.

Reconnect the new hose by pushing the hose cuff through the underside of the machine.

Feed the hose through until the hose is seated correctly at the base of the machine.

Reconnect the U-bend, locking the fastener into place.

Is there anything else we can help you with?

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Serial number location

The serial number is located on the duct, behind the clear bin.

Is there anything else we can help you with?

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How to operate the brush control

The Brush bar will start automatically once the machine is switched on and lowered in to the vacuuming position.

Turn the machine on. Press the brush control button located next to the power switch to turn the Brush bar off for vacuuming delicate rugs, looped carpets and hard floors.

Press the button again to restart the Brush bar for vacuuming carpets.

Is there anything else we can help you with?

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How to attach the Wand, hose and accessories

Push back the Wand cap and pull the metal tube from inside the Wand upwards until the handle and hose come away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Push the accessory tool onto the plastic cuff on the end of the wand or hose until it clicks to ensure that the tool is fitted securely.

Is there anything else we can help you with?

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How to empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector

Press firmly on the center of the clear bin base to close before placing back on the machine

Is there anything else we can help you with?

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Where is the blockage located?

Brush bar

Wand and hose

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Check the Brush bar

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter. Remove the soleplate.

Check for blockages:

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers as necessary.

Reassemble and test the machine. If the belt is loose or broken, or the Brush bar is still not spinning, the issue could be resolved by booking a repair.

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Checking the hose

Disconnect the Wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, select 'part broken'.

Plug the machine in and switch ON. Place your hand under the valve carriage and test the suction.

Is the suction from the hose strong or weaker than usual?