Let's get your machine working
Dyson DC78 Turbinehead AnimalLet's get your machine working
Dyson DC78 Turbinehead Animal
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Pick up issue
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Strong suction
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Dual mode floor tool
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Issue resolved
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Check duct, bin and cyclone
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Check for blockages - video
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Check blockages - step by step
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Check duct, bin and cyclone
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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Musclehead check
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Check floor tool for blockage
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Replacement part required
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Turbine head check
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Check floor tool for blockage
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Replacement part required
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Check for blockages - video
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Power or electrical issue
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Issue not resolved, speak to our Customer Support Team
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No power
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Less than two hours
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Check for blockages - video
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Issue not resolved, speak to our Customer Support Team
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Rattle noise
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Check the hose and seals
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Unusual smell
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Issue not resolved, speak to our Customer Support Team
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Check for blockages - video
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Visible issue
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Cable won't rewind
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Issue not resolved, please contact customer services.
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Machine spitting out dust
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Assembling your Dyson machine
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Assembling your Dyson machine
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Issue resolved
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Storing your Dyson machine
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Using the cable
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Serial number location
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User guide
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How to attach the accessories
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Using suction release trigger
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Using the extension tube
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How to use the floor tool
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Dual mode floor tool
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Musclehead floor tool
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Turbine head
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Debris stuck around the shroud
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Emptying the bin
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Turbinehead is not working. You can solve this by ordering a new one below.
Turbinehead
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
$142.99
Turbinehead
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
$142.99
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
$43.99
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
$43.99
$43.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
$20.99
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
$20.99
$20.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 948638-01
Replacement cyclone for your Dyson vacuum cleaner.
$142.99
Cyclone
Part no. 948638-01
Replacement cyclone for your Dyson vacuum cleaner.
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the End Cap is not working. You can solve this by ordering a new one below.
End Cap
Part no. 964597-01
Replacement end cap for your Dyson vacuum cleaner.
$1.99
End Cap
Part no. 964597-01
Replacement end cap for your Dyson vacuum cleaner.
$1.99
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-01
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
Extension tube
Part no. 917260-01
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
$10.99
You might need a replacement part.
It looks like the Turbinehead is not working. You can solve this by ordering a new one below.
Turbinehead
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
$142.99
Turbinehead
Part no. 963544-01
Replacement turbine head for your Dyson vacuum cleaner.
$142.99
$142.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 948638-01
Replacement cyclone for your Dyson vacuum cleaner.
$142.99
Cyclone
Part no. 948638-01
Replacement cyclone for your Dyson vacuum cleaner.
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 948652-01
Replacement bin for your Dyson vacuum cleaner.
$83.99
Bin
Part no. 948652-01
Replacement bin for your Dyson vacuum cleaner.
$83.99
$83.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.