Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Currently out of stock.

$39.99

Notify me

You might need a replacement part.

It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.

Dyson vacuum filter

Part no. 970013-02

Compatible with:

Dyson V15 Detect™ vacuums
Dyson V11™ vacuums

$43.99

Dyson vacuum filter

Part no. 970013-02

Compatible with:

Dyson V15 Detect™ vacuums
Dyson V11™ vacuums

$43.99

Currently out of stock.

$43.99

Notify me

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need to arrange a visit from a Dyson expert.

It looks like the Motorbar™ cleaner head isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Motorbar™ cleaner head

Part no. 972182-01

43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

Motorbar™ cleaner head

Part no. 972182-01

43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

You might need a replacement part.

It looks like the Nickel Torque Drive is not working. You can solve this by ordering a new one below.

Nickel Torque Drive

Part no. 970100-05

High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

$142.99

Nickel Torque Drive

Part no. 970100-05

High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

$142.99

You might need a replacement part.

It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.

Mini motorized tool

Part no. 967479-05

Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.

$83.99

Mini motorized tool

Part no. 967479-05

Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.

$83.99

Currently out of stock.

$83.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Notify me

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Currently out of stock.

$39.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Part no. 965321-01

$142.99

Part no. 965321-01

$142.99

You might need a replacement part.

It looks like the Front roller & axle is not working. You can solve this by ordering a new one below.

Front roller & axle

Part no. 968070-01

Replacement front roller & axle for your Dyson vacuum cleaner.

$1.99

Front roller & axle

Part no. 968070-01

Replacement front roller & axle for your Dyson vacuum cleaner.

$1.99

Currently out of stock.

$1.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Torque Drive Brush bar is not working. You can solve this by ordering a new one below.

Torque Drive Brush bar

Part no. 970135-01

Replacement Brushbar for your Torque Drive Motorhead.

$32.99

Torque Drive Brush bar

Part no. 970135-01

Replacement Brushbar for your Torque Drive Motorhead.

$32.99

Currently out of stock.

$32.99

Notify me

You might need a replacement part.

It looks like the Nickel Torque Drive is not working. You can solve this by ordering a new one below.

Nickel Torque Drive

Part no. 970100-05

High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

$142.99

Nickel Torque Drive

Part no. 970100-05

High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

$142.99

You might need a replacement part.

It looks like the Rear edge is not working. You can solve this by ordering a new one below.

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson vacuum cleaner.

$20.99

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson vacuum cleaner.

$20.99

Currently out of stock.

$20.99

Notify me

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Currently out of stock.

$39.99

Notify me

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$29.99

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$29.99

You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 967612-01

Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

$29.99

Crevice tool

Part no. 967612-01

Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

$29.99

You might need to arrange a visit from a Dyson expert.

It looks like the Docking station isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$32.99

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$32.99

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-13

Replacement wand for your Dyson vacuum cleaner.

$32.99

Wand

Part no. 969109-13

Replacement wand for your Dyson vacuum cleaner.

$32.99

Currently out of stock.

$32.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 967480-01

Replacement brush bar for your Dyson vacuum cleaner.

$20.99

Brush bar

Part no. 967480-01

Replacement brush bar for your Dyson vacuum cleaner.

$20.99

Currently out of stock.

$20.99

Notify me

You might need a replacement part.

It looks like the Mini motorized tool end cap is not working. You can solve this by ordering a new one below.

Mini motorized tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

$1.99

Mini motorized tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

$1.99

Currently out of stock.

$1.99

Notify me

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-13

Replacement wand for your Dyson vacuum cleaner.

$32.99

Wand

Part no. 969109-13

Replacement wand for your Dyson vacuum cleaner.

$32.99

Currently out of stock.

$32.99

Notify me

You might need a replacement part.

It looks like the Wand clip is not working. You can solve this by ordering a new one below.

Wand clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$32.99

Wand clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$32.99

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the Motorbar™ cleaner head isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Motorbar™ cleaner head

Part no. 972182-01

43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

Motorbar™ cleaner head

Part no. 972182-01

43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

You might need a replacement part.

It looks like the Nickel Torque Drive is not working. You can solve this by ordering a new one below.

Nickel Torque Drive

Part no. 970100-05

High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

$142.99

Nickel Torque Drive

Part no. 970100-05

High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

$142.99

You might need a replacement part.

It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.

Mini motorized tool

Part no. 967479-05

Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.

$83.99

Mini motorized tool

Part no. 967479-05

Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.

$83.99

Currently out of stock.

$83.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Further help

Dyson V11 Total Clean vacuum

Let's get your machine working

Let's get your machine working

Checking for blockages

Issue resolved

Checking for blockages - step-by-step

More help required

Troubleshooting

Alerts

Battery alerts

Charging the battery

LEDs whilst charging

Issue resolved

No power

Replacement part required

Replacement part required

Replacement part required

No LEDs whilst charging

Inspect display

Replacement part required

Replacement part required

Blue flashing LEDs whilst charging

Blockage alert

Check for blockages

Select floor tool

Accessory

Cutting out

Clear the bin

Washing the filter - video

Washing the filter - step-by-step

Replacement part required

Direct drive cleaner head

High Torque cleaner head

Quick-release Mini motorised head

Soft roller cleaner head

Washing the brush bars

Cutting out

Diagnostic screen

Issue resolved

Unable to exit manually

Filter attachment alert

Wash the filter - video

Washing the filter - step-by-step

Filter wash alert

Unusual noise

Machine is pulsating

Blockage light

Check for blockages

Select floor tool

Accessory blocked

Check inlet

Direct drive cleaner head pulsing

Replacement part required

High Torque cleaner head pulsating

Replacement part required

QR Mini motorised head pulsing

Replacement part required

Soft roller cleaner head pulsing

Replacement part required

Washing the brush bars

Washing the brush bars - step-by-step

Replacement part required

Cutting out

Grating or rattle

Test the machine

Check the bin inlet

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Pick up issues

Blockage light

Machine is not picking up well

Power or electrical issue

The battery alert is showing after a full charge

Replacement part required

Cutting out

Run time

Run time inaccurate after removing from charge

Machine has no power

LED showing

No power

No LED