Unless prompted to do so, do not press the trigger when checking any part of the machine. Operating the machine while it is partially dismantled could result in personal injury.
Please select the appropriate option
Alerts
The screen will alert you when your machine needs your attention.
The alert will flash for approximately 5 seconds, proceeded by a playable graphic. Follow the instructions on screen to maintain performance.
Please select the appropriate option
Low battery
Fully charge the machine.
The machine should be charged with the battery attached to the machine.
Please select the next step
Please ensure the battery is charged to 100% after every use.
Charge the machine
Connect to the charger either directly or in the docking station.
The blue LEDs on each side of the battery should light up.
Which lights are showing?
The blue LEDs – one on each side of the battery – will flash on and off during charging.
When the battery is charged, both LEDs will light for 5 seconds, then go out.
The screen will also show the battery charge level at 100%.
The machine can take up to 4.5 hours to fully charge.
Dock charging
If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.
Please check household electrics or use an alternative plug socket.
The blue LEDs – one on each side of the battery – will flash on and off during charging.
When the battery is charged, both LEDs will light for 5 seconds, then go out.
The screen will also show the battery charge level at 100%.
The machine can take up to 4.5 hours to fully charge.
Automatic cut out
Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.
Motor is pulsating
This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.
Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.
Remove the tools
Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.
Press and hold the trigger for 10 seconds.
Check for blockages
Check both ends of the wand for blockages and remove as necessary.
Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.
Press and hold the trigger for 10 seconds.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Check the shroud opening
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Press and hold the trigger for 10 seconds.
Remove the bin
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Press the red button located on the bin runner to release the bin and slide the bin off the runner.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.
Check the cyclone for blockages and remove as necessary.
To refit the clear bin
Insert the spine into the bin runner.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Attach the wand and cleaner head and test the machine.
Clear the floor tool
On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Clear the floor tool
On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the High Torque cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Place the cleaner head onto the bin, change the suction control slider to the positive position and test the machine.
Switch the suction control slider to the negative setting and continue testing.
Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Clear the floor tool
Under the cleaner head by the soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.
Remove the brush bar from the Soft roller cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
The Soft roller cleaner head has two washable brush bars. Check and wash them regularly as per the step by step instructions.
Has this resolved the problem?
Please follow the steps in the video.
Washable brush bars - step by step
With the cleaner head removed from the machine, turn it upside down so the underside of the cleaner head is facing you. Use a coin to turn the end cap a quarter anticlockwise until it clicks into the unlocked position. Rotate the end cap to the open position. Gently slide the main brush bar out of the cleaner head. Remove the end cap from the main brush bar. Do not wash the end cap.
Gently slide the rear brush bar out of the cleaner head.
Hold the brush bars under running water and gently rub to remove any lint or dirt.
Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.
Slide the rear brush bar back into the cleaner head.
Reattach the end cap to the large brush bar.
Slide the main brush bar back into the cleaner head.
The end cap should be in the open position. Once in place, rotate the end cap back into the closed position.
Close the fastener by turning it a quarter clockwise. Ensure that the fastener is fully turned and the brush bars are secure.
Refit the cleaner head on the machine.
Press and hold the trigger for 10 seconds.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Check the shroud opening
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Press and hold the trigger for 10 seconds.
Diagnostic screen
The menu is accessed by pressing the selector button with the filter removed. Three options are displayed when accessing this menu screen.
Versions, displays the software versions of the machine.
Diagnostic, displays a series of numbers, letters and percentages.
Exit, you can exit the menu by selecting this option.
Check the filter
Before exiting the menu, please ensure the filter is fitted correctly.
The filter unit should be securely fitted onto the main body and turned clockwise until it clicks into place.
Exiting the menu
Once the filter is securely in place, press and hold the selector button for approximately 10 seconds or until the screen reverts back to the main display screen.
If the filter isn't correctly fitted, the machine will not turn on when pressing the trigger.
Removing the filter
Remove the filter by turning it anticlockwise. Gently pull it away from the machine.
Refit
Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.
Press and hold the trigger for 10 seconds.
The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Eco mode or Auto/Medium mode.
Removing the filter
Remove the filter by turning it anticlockwise. Gently pull it away from the machine.
Gently tap the filter unit to remove any excess dust and debris before washing it.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.
Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.
Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.
Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.
Drying
Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.
Refit
Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.
This alert will continue until maintenance has been carried out.
This indicates the filter needs washing.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.
Press and hold the trigger for 10 seconds.
Has this resolved the problem?
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Check the shroud opening
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Press and hold the trigger for 10 seconds.
Test the machine
Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.
Put the machine in Boost mode.
Press and hold the trigger for 10 seconds.
Check for blockages
Check both ends of the wand for blockages and remove as necessary.
Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.
Press and hold the trigger for 10 seconds.
Remove the bin
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Press the red button located on the bin runner to release the bin and slide the bin off the runner.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.
Press and hold the trigger for 10 seconds.
Check the bin inlet
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
To refit the clear bin
Insert the spine into the bin runner.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Press and hold the trigger for 10 seconds.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Check the shroud opening
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Press and hold the trigger for 10 seconds.
Clear the floor tool
With the Direct drive cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Clear the floor tool
With the Quick-release Mini motorised head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Clear the floor tool
With the cleaner head removed from the machine, turn it over. On the underside of the cleaner head by the soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Soft roller cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Has this resolved the problem?
Please follow the steps in the video.
Washable brush bars - step by step
With the cleaner head removed from the machine, turn it upside down so the underside of the cleaner head is facing you. Use a coin to turn the end cap a quarter anticlockwise until it clicks into the unlocked position. Rotate the end cap to the open position. Gently slide the main brush bar out of the cleaner head. Remove the end cap from the main brush bar. Do not wash the end cap.
Gently slide the rear brush bar out of the cleaner head.
Hold the brush bars under running water and gently rub to remove any lint or dirt.
Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.
Slide the rear brush bar back into the cleaner head.
Slide the main brush bar back into the cleaner head.
Reattach the end cap to the large brush bar.
The end cap should be in the open position. Once in place, rotate the end cap back into the closed position.
Close the fastener by turning it a quarter clockwise. Ensure that the fastener is fully turned and the brush bars are secure.
Refit the cleaner head on the machine.
Press and hold the trigger for 10 seconds.
Before testing the machine please ensure that any hair or loose clothing is clear of the machine.
Automatic cut out
Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.
Motor is pulsating
1 solid blue light will indicate the machine has a low level of charge.
If the machine is cutting out/pulsating, this will indicate a blockage.
Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.
Remove the tools
Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.
Press and hold the trigger for 10 seconds.
Before testing the machine please ensure that any hair or loose clothing is clear of the machine.
The suction power of the machine varies depending which power mode you have selected. Boost mode being the most powerful.
Pick up issues are typically caused by a blockage.
Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.
Remove the tools
Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.
Press and hold the trigger for 10 seconds.
If your machine has recently been fully charged but the battery alert is still present, we recommend that you place the machine back on charge for a few moments.
The display will again show that the battery is fully charged.
Remove the charger from the machine and pull the trigger.
Automatic cut out
This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.
The display of your machine will alert you when simple maintenance steps are needed.
Which alert is showing?
Charge the machine
Connect to the charger either directly or in the docking station.
Charging
If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.
Please check household electrics or use an alternative plug socket.
Before testing the machine please ensure that any hair or loose clothing is clear of the machine.
Automatic cut out
This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.
Motor is pulsating
This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.
Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.
Remove the tools
Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.
Press and hold the trigger for 10 seconds.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Check the shroud opening
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Press and hold the trigger for 10 seconds.
Check for blockages
Check both ends of the wand for blockages and remove as necessary.
Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.
Press and hold the trigger for 10 seconds.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Check the shroud opening
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Press and hold the trigger for 10 seconds.
Clear the floor tool
On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Clear the floor tool
Under the cleaner head by the soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.
Remove the brush bar from the Soft roller cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
The Soft roller cleaner head has two washable brush bars. Check and wash them regularly as per the step by step instructions.
Has this resolved the problem?
Washing the brush bars
With the cleaner head removed from the machine, turn it upside down so the underside of the cleaner head is facing you. Use a coin to turn the end cap a quarter anticlockwise until it clicks into the unlocked position. Rotate the end cap to the open position. Gently slide the main brush bar out of the cleaner head. Remove the end cap from the main brush bar. Do not wash the end cap.
Gently slide the rear brush bar out of the cleaner head.
Hold the brush bars under running water and gently rub to remove any lint or dirt.
Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.
Slide the rear brush bar back into the cleaner head.
Reattach the end cap to the large brush bar.
Slide the main brush bar back into the cleaner head.
The end cap should be in the open position. Once in place, rotate the end cap back into the closed position.
Refit the cleaner head on the machine.
Close the fastener by turning it a quarter clockwise. Ensure that the fastener is fully turned and the brush bars are secure.
Press and hold the trigger for 10 seconds.
Charge the machine
Connect to the charger either directly or in the docking station.
The blue LEDs – one on each side of the battery – will flash on and off during charging.
How to buy and fit parts for your machine
Get original replacement parts direct from Dyson and learn how to fit them with your machine.
Main body and cyclone
- Bin
- Main body and cyclone
- Filter
- Click-in battery
Direct Drive cleaner head
- Direct Drive cleaner head
- V-ball wheel
- Rear seal
- Brush bar
- Axle & roller
Soft roller cleaner head
- Soft roller cleaner head
- Rear brush bar wheel
- Soft roller end cap
- Rear brush bar
- Soft roller brush bar
- Axle & roller
Torque Drive cleaner head
- Torque Drive cleaner head
- V-ball wheel
- Torque Drive brush bar
- Rear edge
- Axle & roller
Wand, charger and dock
- Docking station
- Combination tool
- Short wand
- Long wand
- Charger
- Mini motorised tool
- Mini Motorhead brush bar
- Mini motorised tool end cap
- Crevice tool
Main body and cyclone
Choose the part you'd like to replace.
- Bin
- Main body and cyclone
- Filter
- Click-in battery
Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Remove the battery
Hold your hand under the battery to support it. Press the red battery release button and pull the battery away from the handle.
Replace the battery
Slide the replacement battery onto the handle until it clicks securely in place.
If you own an additional click-in battery, we recommend fully charging it soon after purchase, and alternating and charging all click-in batteries regularly to prolong battery health.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Remove the bin
Remove the wand by pressing the red wand-release button and pulling away from the bin.
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Press the red button located on the bin runner to release the bin and slide the bin off the runner.
Dispose of the existing bin as per local codes and regulations.
Replace the bin
To refit, insert the spine into the bin runner. Close the clear bin by pushing the bin base upwards until the clear bin and base click into place.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Remove the filter by turning it anticlockwise. Gently pull it away from the machine.
Insert the replacement filter back into the machine. Turn the filter clockwise until it clicks into place.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Always unplug before carrying out any maintenance.
Remove the wand
Press the red wand release button to remove the machine from the wand.
Remove the bin
Empty the bin by holding your machine in a downwards position and firmly push the red bin-release lever.
To remove the bin, press the red, square release button on the underside of the bin and slide the bin off its runner. Keep to one side.
Remove the filter
Remove the filter by twisting anti-clockwise and gently pulling away. Leave to one side.
Remove the battery
Remove the battery by pressing the red battery release button. Keep the battery to one side.
Dispose of any parts in accordance with local codes and regulations.
Refit the battery
Refit the battery to the new main body by aligning and clicking into place.
Refit filter
Refit the filter by twisting until securely in place.
Refit bin
To refit the bin, slide the bin back onto its runner. Push until clicked into place.
Direct Drive cleaner head
Choose the part you'd like to replace.
- Direct Drive cleaner head
- V-ball wheel
- Rear seal
- Brush bar
- Axle & roller
Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A coin is required to replace this part.
Remove the brush bar
Press the cleaner head release button on the end of the wand. Place the cleaner head upside down.
Use a coin to unlock the end cap.
Twist the end cap and remove it from your brush bar. Don't wash the end cap.
Slide your brush bar out of the cleaner head.
Dispose of any old parts in accordance with local codes and regulations.
Push the end cap back on to your new brush bar and slide it back into the cleaner head.
Turn the end cap clockwise into the locked position.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
All the tools provided with the machine will fit the wand and the bin inlet.
Attach the tools to the end of the wand, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A flat head screwdriver is required to replace this part.
Place your Direct Drive cleaner head on a flat surface, with the brushbar facing upwards.
Insert a flat head or slotted screwdriver into one of the four circled grooves behind the rear seal. Gently push the screwdriver down until the rear seal begins to lift.
Remove it from the cleaner head.
Dispose of any parts in accordance with local codes and regulations.
Line up your new rear seal with the four grooves.
Press down on the rear seal, on the opposite side to the grooves, until you hear a click.
Soft roller cleaner head
Choose the part you'd like to replace.
- Soft roller cleaner head
- Rear brush bar wheel
- Soft roller end cap
- Rear brush bar
- Soft roller brush bar
- Axle & roller
Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A coin is required to replace this part.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the soft roller brush bar".
Were you able to fit your part?
Tools required
A coin is required to replace this part.
Always unplug before carrying out any maintenance.
Remove the cleaner head
Remove the soft roller head from the wand.
On the base of the cleaner head, undo the brush bar end cap fastener by turning a coin anti clockwise until it clicks.
Lift the end cap up, remove and place to one side.
Remove the brush bar.
Dispose of any old parts in accordance with local codes and regulations.
Refit the end cap
Slide the new brush bar into the cleaner head.
Take care to align the end cap correctly when refitting. The end cap needs to go in at a 45-degree angle otherwise it cannot be pushed down into place.
Tighten the end cap fastener using a coin, ensuring the fastener is fully turned.
Reconnect the soft roller head back to your machine.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Always unplug before carrying out any maintenance.
Tools required
A coin is required to replace this part.
Remove the soft roller head from the wand.
On the base of the cleaner head, undo the brush bar end cap fastener by turning a coin anti clockwise until it clicks.
Lift the end cap up, remove and dispose of any old parts in accordance with local codes and regulations.
Replace the end cap
Reattach the new end cap to the brush bar.
Take care to align the end cap correctly when refitting. The end cap needs to go in at a 45-degree angle otherwise it cannot be pushed down into place.
Tighten the end cap fastener using a coin, ensuring the fastener is fully turned.
Reconnect the soft roller head back to your machine.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A coin is required to replace this part.
Always switch 'OFF' and unplug before carrying out any maintenance.
Remove the cleaner head
Remove the soft roller head from the wand.
On the base of the cleaner head, undo the brush bar end cap fastener by turning a coin anti clockwise until it clicks. If not fully turned the end cap cannot be released.
Lift the end cap up and remove separately from the brush bar.
DO NOT WASH THE END CAP.
Remove the rear brush bar
Lift out the rear brush bar from the end cap side and remove.
Dispose of any old parts in accordance with local codes and regulations.
Replace the rear brush bar
Slide the new rear brush bar into the cleaner head.
Locate the end of the rear brush bar first, before ensuring the octagonal end secures into the cleaner head correctly as shown.
Slide the larger brush bar back into the cleaner head.
Take care to align the end cap correctly when refitting. The end cap needs to go in at a 45 degree angle otherwise it cannot be pushed into place.
Tighten the end cap fastener using a coin, ensuring the fastener is fully turned.
Torque Drive cleaner head
Choose the part you'd like to replace.
- Torque drive cleaner head
- Torque drive brush bar
- V-ball wheel
- Rear edge
- Axle and roller
Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A coin is required to replace this part.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the Torque Drive brush bar".
Were you able to fit your part?
Always unplug before carrying out any maintenance.
Remove the cleaner head
Remove the cleaner head from the wand.
Remove the brush bar
Lift the red catch to release the brush bar and remove.
Remove the end cap from the brush bar and set to one side.
Dispose of any old parts in accordance with local codes and regulations.
Attach the new brush bar to the end cap.
Replace the brush bar, and secure.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A phillips screwdriver is required to replace this part
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the Torque Drive rear edge".
Were you able to fit your part?
Tools required
A phillips screwdriver is required to replace this part
Remove the cleaner head from the wand.
Place the cleaner head on a soft surface.
Remove the two screws on the rear of the cleaner head, using a posi-drive or Phillips screw driver.
Remove the two plastic tabs.
Pull down the rear edge to reveal the four screws that secure this in place.
Remove the screws.
Remove the rear edge
Remove the rear edge.
Dispose of any parts in accordance with local codes and regulations.
Replace the rear edge
Slide the new rear edge into place on the cleaner head.
Secure in place with the four screws.
Slide the provided tabs onto the new rear edge.
Locate the tabs into place on the rear of the cleaner head and secure with the two screws.
Wand, Charger & Dock
Choose the part you'd like to replace.
- Wall dock
- Combination tool
- Long wand
- Short wand
- Wand clip
- Charger
- Crevice tool
- Mini motorised tool
- Mini motorised tool end cap
- Mini Motorhead brush bar
Please select the appropriate option
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A flat head screwdriver is required to replace this part
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the charger".
Were you able to fit your part?
Tool required
A flat head screwdriver is required to replace this part.
Unplug the charger before carrying out any maintenance.
Remove the front casing
To replace the charger, unclip the front casing of the dock from the backplate.
Using a flat-bladed screwdriver, carefully lever open the jack cover.
Remove the existing cable and jack plug from the front casing.
Remove the cable from the rear cable channel.
If you have the floor dock, pull the cable to remove the cable cover, before removing the jack plug.
Do not use a sharp object to remove the cable cover.
Dispose of the existing charger as per local codes and regulations.
Position the new jack plug on the front casing.
Make sure the charger cable is secured neatly behind the front casing.
Firmly push the jack cover down to secure the jack plug.
Clip the front casing onto the backplate and push firmly to secure. Plug the charger into the wall socket taking care not to stretch the cable.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A flat head screwdriver and a phillips screwdriver are required to replace this part.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Read the step-by-step guide on replacing the docking station".
Were you able to fit your part?
Tools required
A flat head screwdriver and a phillips screwdriver are required to replace this part.
How to replace the docking station
The docking station must be mounted in accordance with regulations and applicable codes/standards (state and local laws may apply).
Dyson recommends the use of protective clothing, eyewear and materials when installing the docking station.
Unpack the docking station, charger and installation leaflet.
Select the location for the docking station and ensure that there is no pipework (gas, water or air), electrical cables, wires or ductwork directly behind the mounting location. Follow the instructions in the installation leaflet.
The docking station should be installed at least 47 1/4" / 120cm from the floor.
Secure the backplate using the appropriate fixings.
The fixings should be 5" / 12.7cm apart.
Position the jack plug on the front casing.
Make sure the charger cable is secured neatly behind the front casing.
Firmly push down the jack cover to secure the jack plug.
Clip the front casing onto the backplate, and push firmly to secure.
Click the tools into place.
Place the machine in the docking station.
Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.
The machine will need to be fully charged before first use.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the wand to the end of the bin assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A coin is required to replace this part.
Always unplug before carrying out any maintenance.
Remove the cleaner head from the wand.
Remove the brush bar
Using a coin, undo the end cap by rotating anti-clockwise and remove the Brush bar.
Dispose of any old parts in accordance with local codes and regulations.
Replace the brush bar
Slide the new brush bar into the cleaner head.
Tighten the end cap using a coin, ensuring it is fully turned.
Reconnect the cleaner head back to your machine.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
Tools required
A coin is required to replace this part.
Always unplug before carrying out any maintenance.
Remove the wand from the cleaner head.
Using a coin, turn the end cap fastener to the unlock position.
Remove the end cap
Dispose of any parts in accordance with local codes and regulations.
Replace the end cap
Fit the new end cap. Using a coin, turn the end cap fastener to the lock position.
Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the wand to the end of the bin assembly, ensuring the connections line up.
Dispose of any old parts in accordance with local codes and regulations.
Remove the bin
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Press the red button located on the bin runner to release the bin and slide the bin off the runner.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
The clear bin is not dishwasher safe and the use of detergents, polishes or air fresheners to clean the clear bin is not recommended as this may damage your machine. Clean the clear bin with a damp cloth only.
To refit the clear bin
Insert the spine into the bin runner.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
Please select the next step
Removing the filter
Remove the filter by turning it anticlockwise. Gently pull it away from the machine.
Gently tap the filter unit to remove any excess dust and debris before washing it.
Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.
Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.
Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.
Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.
Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.
Drying
Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.
Refit
Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.
The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Eco mode or Auto/Medium mode.
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.
Please select the appropriate option
Clear the floor tool
With the Direct drive cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
For deep pile rugs or carpets you may find the brush bar stops spinning when moved close to the positive position. This is to protect both the machine and the carpet itself.
Clear the floor tool
With the High Torque cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the High Torque cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Place the cleaner head onto the bin, change the suction control slider to the positive position and test the machine.
Switch the suction control slider to the negative setting and continue testing.
Clear the floor tool
With the Quick-release Mini motorised head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Clear the floor tool
With the cleaner head removed from the machine, turn it over. On the underside of the cleaner head by the soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Soft roller cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
The Soft roller cleaner head has two washable brush bars. Check and wash them regularly as per the step by step instructions.
Has this resolved the problem?
Please ensure that you are emptying the bin as soon as the dirt reaches the level of the MAX mark.
Should the dirt in the bin exceed the MAX mark, the excess dirt can be pulled directly into the filter causing a blockage.
Has this resolved the problem?
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.
Remove the wand by pressing the red wand release button and pulling away from the bin.
Emptying the bin
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Closing the bin
Close the clear bin by pushing the bin base upwards until it clicks into place.
The screen will alert you when your machine needs your attention.
The alert will flash for approximately 5 seconds, proceeded by a playable graphic. Follow the instructions on screen to maintain performance.
Which alert is showing?
The serial number can be located in three places.
Behind the clear bin
Find the serial number behind the clear bin as shown on the image.
On the underside of the battery pack
The serial number is printed on the back of the battery pack at the base of the handle.
Inside the handle
Remove the battery to reveal the serial number inside the machine’s handle.
Please select the appropriate option
Power modes
The machine has three power modes for different tasks. The overall run time is displayed on the digital display screen in minutes and seconds and will vary between each of the three power modes.
Run time
The overall run time can increase and decrease depending on the power mode, floor type and tool being used. Any change to the run time can take up to 30 seconds to appear on the digital display.
Eco mode
Maximum run time for longer cleans all around your home, with up to 60 minutes of run time.
Auto/Med mode
The optimum balance to clean all floors, with up to 40 minutes of run time.
Attach your High Torque cleaner head to activate Auto mode, which automatically adapts power between carpets and hard floors.
Boost mode
Designed for intensive cleaning on ground-in dirt, with up to 5 minutes of run time.
Removing the click-in battery
Hold your hand under the battery to support it. Press the red battery release button and pull the battery away from the handle.
To install a battery
Slide the battery onto the handle until it clicks securely in place.
Looking after your batteries
If you own an additional click-in battery, we recommend fully charging it soon after purchase, and alternating and charging all click-in batteries regularly to prolong battery health.
The serial number can be located in two places.
The serial number can be found on the underside of the machine’s click-in battery.
Remove the click-in battery to reveal the serial number inside the machine’s handle.
Changing the battery
Where you have additional click-in batteries, we recommend alternating and charging all click-in batteries regularly to prolong battery health.
To remove a battery
Hold your hand under the battery to support it. Press the red battery release button and pull the battery away from the handle. Place the battery on charge.
To install a battery
Slide the battery onto the handle until it clicks securely in place.
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.
Remove the wand by pressing the red wand release button and pulling away from the bin.
Remove the bin
Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.
Press the red button located on the bin runner to release the bin and slide the bin off the runner.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.
Check the opening on the cyclone shroud for any blockages. Remove as necessary.
To refit the clear bin
Insert the spine into the bin runner.
Close the clear bin by pushing the bin base upwards until it clicks into place.
Clear the floor tool
With the Direct drive cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Direct drive cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Clear the floor tool
With the Quick-release Mini motorised head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.
The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.
Further help
Dyson V11 Total Clean vacuum
