Let's get your machine working

Most common topics

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-01

Replacement remote control for your Dyson purifier.

$39.99

Remote control

Part no. 969154-01

Replacement remote control for your Dyson purifier.

$39.99

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-01

Replacement remote control for your Dyson purifier.

$39.99

Remote control

Part no. 969154-01

Replacement remote control for your Dyson purifier.

$39.99

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-01

Replacement remote control for your Dyson purifier.

$39.99

Remote control

Part no. 969154-01

Replacement remote control for your Dyson purifier.

$39.99

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 969155-05

Replacement power supply for your Dyson purifier.

$105.99

Power supply

Part no. 969155-05

Replacement power supply for your Dyson purifier.

$105.99

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-01

Replacement remote control for your Dyson purifier.

$39.99

Remote control

Part no. 969154-01

Replacement remote control for your Dyson purifier.

$39.99

You might need a replacement part.

It looks like the Filter shroud is not working. You can solve this by ordering a new one below.

Filter shroud

Part no. 969156-02

Replacement filter shroud for your Dyson purifier.

$43.99

Filter shroud

Part no. 969156-02

Replacement filter shroud for your Dyson purifier.

$43.99

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Further help

Dyson Pure Cool™ HEPA Air Purifier and Fan Tower TP04 (Iron/Blue)

Let's get your machine working

Let's get your machine working

Most common topics

Airspeed not as powerful

The filter needs replacing

My display is reading green but the fan is working at high speed

Apologies. We can’t help you online.

Apologies. We can’t help you online.

You might need a replacement part.

Remote control

You might need a replacement part.

Remote control

You might need a replacement part.

Remote control

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

You might need a replacement part.

Power supply

You might need a replacement part.

Remote control

You might need a replacement part.

Filter shroud

Apologies. We can’t help you online.

Further help

Products

Account

For Business

Support

About Dyson

Dyson Values

Let's get your machine working

Let's get your machine working

TP04 main menu

Cleaning the machine

Issue resolved

More help required

There is a problem with my machine

Unusual noise

Clicking noise

Clicking when oscillating

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Grinding or grating

Humming noise when turned off

Whining or whistling noise

Remove both filters

Replacement part required

Remove both filters

Replacement part required

Performance

The airspeed won't change

Test the other remote buttons

The other buttons on the remote are working

Check your app

Replacement part required

Replacement part required

Changing the battery

Airspeed not as powerful

Issue not resolved, please speak to our Customer Support Team

Power or electrical issue

No power

No power to machine

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Airflow but no oscillation

Issue not resolved, please speak to our Customer Support Team

The oscillation works, but no airflow

Test the remote control

Press the button

Check the remote

Check the Dyson Link app

Replacement part required

Check the app

Unusual smell

Dusty

The filter needs replacing

Changing the glass HEPA filter

Issue not resolved, please speak to our Customer Support Team

Changing the carbon filters

Issue not resolved, please speak to our Customer Support Team

Dyson Link app and connectivity

Troubleshooting

Switching your machine's Wi-Fi connection

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Using the Link app

Connecting your machine

I'm having trouble with this step

I didn't receive a login code email

I'm having trouble logging into the Dyson Link app

Issue not resolved, please speak to our Customer Support Team

Add machine

The app isn't finding my machine

Pair the machine

I'm having trouble pairing with the machine

Enter Wi-Fi details

I'm having trouble with my Wi-Fi

Start connection

Complete set-up

Query resolved

The machine isn't completing the connection

The app is showing an error

I’m having trouble with this step

How do I view my air quality info?

How do I control my machine with the app?

How do I schedule my machine?

Machine settings

Changing the temperature unit

Enabling/Disabling Continuous Monitoring

Changing the machine location settings