Let's get your machine working

Most common topics

Pick up issues

Power or electrical issue

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$69.99

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$69.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

$142.99

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

$142.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$12.99

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$12.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

Currently out of stock.

$35.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$69.99

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$69.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Currently out of stock.

$35.99

Notify me

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914361-01

Two tools in one, for versatile cleaning around the home.

$20.99

Combination tool

Part no. 914361-01

Two tools in one, for versatile cleaning around the home.

$20.99

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 914698-01

Replacement cyclone for your Dyson vacuum cleaner.

$91.19

Cyclone

Part no. 914698-01

Replacement cyclone for your Dyson vacuum cleaner.

$91.19

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

Currently out of stock.

$35.99

Notify me

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$12.99

Lower duct hose

Part no. 913962-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$12.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 919777-02

Replacement pre-filter for your Dyson vacuum cleaner.

$43.99

Pre-filter

Part no. 919777-02

Replacement pre-filter for your Dyson vacuum cleaner.

$43.99

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$35.99

Currently out of stock.

$35.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$35.99

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Currently out of stock.

$35.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Part no. 915936-11

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

$142.99

Post filter

Part no. 915928-12

Replacement post filter for your Dyson vacuum cleaner.

$142.99

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson DC24 Multi Floor

Let's get your machine working

Let's get your machine working

Cleaning the bin and cyclone

More help required

Troubleshooting

Unusual noise

Grinding noise

Clear the Brush bar

Refit the Brush bar

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Remove the post-filter

Replace the post-filter

Whine as machine switched off

High pitched whistle

Check the post-filter

Issue not resolved, please speak to our Customer Support Team

Refit the post-filter

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Pick up issues

The base

Check inlet suction

Check Cleaner head

Check lower duct

Replacement part required

Check changeover valve

Check bin and cyclone

Wash the filters

Issue not resolved, please speak to our Customer Support Team

Washing the filters - step by step

Suction weaker than usual

Check for reset switch

Reset the Brush bar

Replacement part required

Clear the Brush bar

Refit the Brush bar

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Brush bar spins intermittently

Refit the Brush bar

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Test the hose suction

Check the Wand

Replacement part required

Weaker than usual

The hose is damaged

Both base and hose

Refit lower duct hose

Power or electrical issue

Intermittent power

Washing the filters

Washing the filters - step by step

Switch not working

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Brush bar not spinning - check reset

Reset the Brush bar

Replacement part required

Replacement part required

Clear the Brush bar

No power

Thermal cut out

Pick up issue

No power more than 2 hours

Unusual smell

Musty or damp smell

Issue not resolved, please speak to our Customer Support Team

Visible issue

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required