Exclusive machines and offers
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from and Dyson Demo Stores.
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: ($25) |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Extended Holiday Returns: Any purchases made between Friday 1st November 2024 and Wednesday 25th December 2024, can be returned up to Friday 31st January 2025. Purchases made directly from www.dysoncanada.ca, Dyson Stores or Dyson helpline are eligible for a full money back. The Dyson Outlet's refurbished machines are final sale and are not eligible to be returned.
Best price guaranteed
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and Walmart.
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.
• Product price must not be lower due to an advertising error or misprint
Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.
Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
Reviews powered by Bazaarvoice
Dyson V8
Overall rating
72% of reviewers would recommend to a friend.
I love vacuuming now
Naoko
Reviewed on 04/24/2024
5.0 stars out of 5 from Reviewed on 04/24/2024 Reviews
5.0/5
Among the house chores, I had hated vacuuming the most till I bought Dyson. It is light. It shows how dirty my house is right away...I do not have to plug the code at all....I absolutely love it. So I do not mind vacuuming my house anymore. Acutely my house look so clean now. . Thank you Dyson.
Powerful suction
The Dyson digital motor V8 spins at up to 110,000rpm to generate powerful suction for whole-home cleaning. With two cleaning modes and up to 40 minutes of run time.¹
-
Motorbar™ cleaner head
Sucks up long hair and pet hair fast. Automatically de-tangles.
-
Hair screw tool
De-tangling brush bar removes long hair and pet hair from pet beds, car seats, and stairs. Fast.
Advanced whole-machine filtration
Fully sealed 5-stage filtration system captures particles and seals in 99.97% of particles as small as 0.3 microns—smaller than pet dander.² Expels cleaner air.
This is a carousel with slides. Use Next and Previous buttons to navigate, or jump to a slide with the slide dots.
1. Bin cyclone
Powerful centrifugal forces separate dust, dirt, and hair from the airflow.
1. Bin cyclone
Powerful centrifugal forces separate dust, dirt, and hair from the airflow.
2. Metal mesh filter
The stainless steel filter has 15,557 square holes, filtering out anything over 400 microns.
2. Metal mesh filter
The stainless steel filter has 15,557 square holes, filtering out anything over 400 microns.
3. Powerful cyclones
15 cyclones generate forces of up to 47,000g to remove dust from the airflow – so there’s no loss of suction.
3. Powerful cyclones
15 cyclones generate forces of up to 47,000g to remove dust from the airflow – so there’s no loss of suction.
4. Pre-motor filter
Electrostatically charged layer attracts smaller particles that would otherwise pass through.
4. Pre-motor filter
Electrostatically charged layer attracts smaller particles that would otherwise pass through.
5. Post-motor filter
1.5m of PTFE folded 158 times traps 99.97% of particles down to 0.3 microns, so you don’t breathe them in.²
5. Post-motor filter
1.5m of PTFE folded 158 times traps 99.97% of particles down to 0.3 microns, so you don’t breathe them in.²
Buy the V8 Absolute direct from Dyson and get HEPA filtration and the Soft roller cleaner head for hard floors
Key features
-
Deep cleans your whole home
Floors, sofas, and stairs. Up high, down low, and all around. Engineered to pick up dirt, dust, and hair from hard floors and carpets.
-
Lightweight versatility
For everyday quick cleans. Easily transforms into a handheld vacuum – for all around your home and car.
-
Ergonomic efficiency
The motor and battery are positioned around the handle, creating the optimum centre of gravity for floor-to-ceiling cleaning.
-
Transforms to a handheld
Small enough for hard-to-reach places around your home. Powerful and long-lasting enough to clean your whole car too.
-
No-touch bin emptying
Hygienic ejection mechanism drives out dirt and dust in one action – so you don’t need to touch it.
-
Neatly stores and charges
Always handy on the wall-mounted charging dock, your Dyson V8™ vacuum is easy to store – and ready to go when you need it.
Choose your model
Dyson V8 Origin
20947
Reviews
Dyson V8 Origin
5
Star
14461
4
Star
3664
3
Star
1159
2
Star
628
1
Star
1035
Up to 40 minutes of run time.¹
Powerful and versatile. With de-tangling technology.
Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets.
Includes 1 cleaner head and 3 accessories
See all Hide-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
-
Charger
Charges your vacuum with or without the Docking station
- Exclusive complimentary crevice tool. While supplies last.
$499.99
Exclusive complimentary crevice tool. While supplies last.
Exclusive complimentary crevice tool. While supplies last.
Pay by installments with 0% interest from Affirm
Dyson V8
Up to 40 minutes of run time.¹
Powerful and versatile. With de-tangling technology.
Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Includes de-tangling hair screw tool for homes with pets.
Includes 1 cleaner head and 4 accessories
See all Hide-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
-
Charger
Charges your vacuum with or without the Docking station
$599.99
Pay by installments with 0% interest from Affirm
Dyson V8 Absolute
20947
Reviews
Dyson V8 Absolute
5
Star
14461
4
Star
3664
3
Star
1159
2
Star
628
1
Star
1035
Up to 40 minutes of run time.¹
Powerful, versatile and low noise. With de-tangling technology. Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Includes de-tangling hair screw tool for homes with pets. Traps viruses.⁴
Only at Dyson: HEPA filtration and additional cleaner head for hard floors.
Includes 2 cleaner heads and 4 accessories
See all Hide-
Soft roller cleaner head
Engineered with soft woven nylon and anti-static carbon fiber, for hard floors.
-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
-
Charger
Charges your vacuum with or without the Docking station
$699.99
Pay by installments with 0% interest from Affirm
Dyson V11
Up to 60 mins of run time.⁴
160% suction power.¹ Intelligently adapts power and run time.
Motorbar™ cleaner head adapts to all floor types, with hair removal vanes. LCD screen displays cleaning modes and battery life.
Includes 1 cleaner head and 4 accessories
See all Hide-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
- Limited time offer. Best Black Friday price guaranteed.
Was $799.99
current price:
$599.99
Save $200.00
- Limited time offer. Best Black Friday price guaranteed.
- Limited time offer. Best Black Friday price guaranteed.
Pay by installments with 0% interest from Affirm
Dyson V15 Detect Absolute
17031
Reviews
Dyson V15 Detect Absolute
5
Star
13118
4
Star
2323
3
Star
682
2
Star
320
1
Star
588
Up to 60 minutes of run time.⁴
200% suction power.¹ Powerful and intelligent for whole-home deep cleaning. Intelligently optimizes suction and run time based on dust level and floor type.² LCD screen displays picked-up particles for proof of a deep clean. Reveals 2x more invisible dust. Traps viruses.⁴
Only at Dyson: HEPA filtration, built in dusting and crevice tool, and Gold colourway.
Includes 2 cleaner heads, 2 accessories + built in dusting and crevice tool
See all Hide-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Digital Motorbar™ cleaner head
Powerfully picks up dust and hair from all floors. Anti-tangle comb clears hair from the brush bar.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
- Exclusive offer. Best Black Friday price guaranteed.
Was $999.99
current price:
$799.99
Save $200.00
- Exclusive offer. Best Black Friday price guaranteed.
- Exclusive offer. Best Black Friday price guaranteed.
Pay by installments with 0% interest from Affirm
Dyson V15s Detect Submarine™ Absolute
1906
Reviews
Dyson V15s Detect Submarine™ Absolute
5
Star
1207
4
Star
339
3
Star
148
2
Star
82
1
Star
130
Up to 60 minutes of run time.⁴
Dyson’s powerful vacuum now washes hard floors. 200% suction power.¹ Removes dry, wet debris, fine dust and tough stains - all in one Dyson machine. Reveals 2x more dust.² Traps viruses.³
Only at Dyson: HEPA filtration, built-in dusting and crevice tool, and Gold colourway.
Includes 3 cleaner heads, 4 accessories + built in dusting and crevice tool
See all Hide-
Dyson Submarine™ wet roller head
Motorized wet roller picks up liquids, debris and tough stains, which are continuously extracted from the roller with each rotation.
-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Digital Motorbar™ cleaner head
Powerfully picks up dust and hair from all floors. Anti-tangle comb clears hair from the brush bar.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Drip Tray
Collects any water droplets and stores your Dyson Submarine™ wet roller head.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
- Exclusive offer. Best Black Friday price guaranteed.
Was $1,299.99
current price:
$999.99
Save $300.00
- Exclusive offer. Best Black Friday price guaranteed.
- Exclusive offer. Best Black Friday price guaranteed.
Pay by installments with 0% interest from Affirm
Dyson Gen5detect Absolute
7003
Reviews
Dyson Gen5detect Absolute
5
Star
4816
4
Star
1121
3
Star
408
2
Star
183
1
Star
475
Up to 70 minutes of run time.²
Dyson’s most powerful suction.¹ The most powerful HEPA cordless vacuum.¹ Advanced intelligence and LCD screen. Reveals 2x more invisible dust.³ Traps viruses.⁴
Only at Dyson: Exclusive Prussian blue and Rich copper colourway.
Includes 2 cleaner heads, 3 accessories + built in dusting and crevice tool
See all Hide-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Digital Motorbar™ cleaner head
56 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Hair screw tool
Anti-tangle brush bar removes hair from pet beds, car seats and stairs. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Wall dok™
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Wall dok™.
$1,199.99
Pay by installments with 0% interest from Affirm
Dyson Gen5outsize Absolute
7003
Reviews
Dyson Gen5outsize Absolute
5
Star
4816
4
Star
1121
3
Star
408
2
Star
183
1
Star
475
Up to 140 minutes of run time, our longest yet.²
Dyson's most powerful suction.¹ Includes bigger bin and wider cleaner head. Advanced intelligence and LCD screen. Reveals 2x more invisible dust.³ Traps viruses.⁴
Only at Dyson: Exclusive Prussian blue and Rich copper colourway.
Includes 2 cleaner heads, 4 accessories + built in dusting and crevice tool
See all Hide-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Digital Motorbar™ XL cleaner head
Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Hair screw tool
Anti-tangle brush bar removes hair from pet beds, car seats and stairs. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Additional battery
Additional battery for extended run time.
-
Wall dok™
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Wall dok™.
$1,399.99
Pay by installments with 0% interest from Affirm
Dyson 360 Vis Nav™
Up to 65 minutes of run time.⁴
360° vision in the most powerful robot.¹ Full-width brush bar cleans right to the edge, sucking up everything in its path. Activate smart features in the MyDyson™ app. Engineered for all floor types. Traps viruses.³
Only at Dyson: Additional dock and charger for multi-level usage.
Includes 2 docking stations and 2 chargers
See all Hide-
Additional charging cable
Only at Dyson: Additional charger for multi-level usage.
-
Additional wall dock
Only at Dyson: Additional wall dock for multi-level usage
-
Lifetime HEPA filter
Traps 99.99% of particles down to 0.1 micron.
-
Charging cable
Plugs into the wall dock to charge your robot.
-
Triple-action brush bar
Deep cleans edge-to-edge across all floor types.
-
Wall dock
Automatic, unobtrusive charging for your robot. Dock colour may vary from shown.⁴
- Exclusive offer. Best Black Friday price guaranteed.
Was $1,499.99
current price:
$1,199.99
Save $300.00
- Exclusive offer. Best Black Friday price guaranteed.
- Exclusive offer. Best Black Friday price guaranteed.
Pay by installments with 0% interest from Affirm
Promotion
New Dyson floor cleaning technology is here. The Dyson WashG1™ wet cleaner is now available in Canada.
Get more from your Dyson with the MyDyson™ app▴
-
Expert guides and content
From quick-start and how-to guides to understanding different modes and screens. All tailored to you and your machines.
-
Machine enhancements and upgrades
Reach further and clean deeper with specialist tools. And see how to upgrade to the latest software.
-
Tailored 24/7 support
Maintenance advice and troubleshooting, when you need it. You can also activate tailored machine support, direct to your inbox.
▴The MyDysonTM app is only compatible with select Dyson products. For a list of compatible products, please click here.
Buy from DysonCanada.ca
Exclusive machines and offers
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca and Dyson Demo Stores
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you prefer to check out with Expedited Shipping, please contact our Customer Care team through the Live Chat icon below, or at 1-877-397-6622 and they will be happy to assist you.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: ($25) |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Extended Holiday Returns: Any purchases made between Friday 1st November 2024 and Wednesday 25th December 2024, can be returned up to Friday 31st January 2025. Purchases made directly from www.dysoncanada.ca, Dyson Stores or Dyson helpline are eligible for a full money back. The Dyson Outlet's refurbished machines are final sale and are not eligible to be returned.
Price match promise
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and Walmart.
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.
• Product price must not be lower due to an advertising error or misprint
Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.
Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
*Terms and conditions apply. Click here to see full terms and conditions.
* Only available on Dyson V8, Dyson V8 Absolute and Dyson V8 Origin.
¹ Actual run time will vary based on power mode and/or attachments used.
² In Boost mode. All other modes achieve at least 99.97% filtration.
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Contact Us
Our helpline hours:
- Monday to Friday: 8am to 7pm, EST
- Saturday: 9am to 5pm, EST
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Use the ‘Live chat’ button in the bottom right of your screen to talk to a Dyson Expert.
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You can call us at 1-877-397-6622