Let's get your machine working

Most common topics

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Currently out of stock.

$39.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Dyson Vacuum Filter is not working. You can solve this by ordering a new one below.

Dyson Vacuum Filter

Part no. 970422-01

Compatible with:

Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums

$43.99

Dyson Vacuum Filter

Part no. 970422-01

Compatible with:

Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums

$43.99

Currently out of stock.

$43.99

Notify me

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$91.99

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$91.99

Currently out of stock.

$91.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.

Mini motorized tool

Part no. 967479-05

Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.

$83.99

Mini motorized tool

Part no. 967479-05

Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.

$83.99

Currently out of stock.

$83.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Digital Motorbar™ XL cleaner head is not working. You can solve this by ordering a new one below.

Digital Motorbar™ XL cleaner head

Part no. 972160-01

Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$142.99

Digital Motorbar™ XL cleaner head

Part no. 972160-01

Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$142.99

Currently out of stock.

$142.99

Notify me

You might need a replacement part.

It looks like the High Torque cleaner head is not working. You can solve this by ordering a new one below.

High Torque cleaner head

Part no. 970426-01

Fullsize cleanerhead covers more floor with each sweep, for faster room cleaning.

$142.99

High Torque cleaner head

Part no. 970426-01

Fullsize cleanerhead covers more floor with each sweep, for faster room cleaning.

$142.99

Currently out of stock.

$142.99

Notify me

You might need a replacement part.

It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.

Mini motorized tool

Part no. 967479-05

Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.

$83.99

Mini motorized tool

Part no. 967479-05

Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.

$83.99

Currently out of stock.

$83.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Dyson Floor Dok™ is not working. You can solve this by ordering a new one below.

Dyson Floor Dok™

Part no. 970778-01

Free-standing aluminum dock, engineered to store and charge your Dyson V15™ Detect, Outsize, and V11™ vacuum and tools.

$199.99

Dyson Floor Dok™

Part no. 970778-01

Free-standing aluminum dock, engineered to store and charge your Dyson V15™ Detect, Outsize, and V11™ vacuum and tools.

$199.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$91.99

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$91.99

Currently out of stock.

$91.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Dyson Vacuum Filter is not working. You can solve this by ordering a new one below.

Dyson Vacuum Filter

Part no. 970422-01

Compatible with:

Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums

$43.99

Dyson Vacuum Filter

Part no. 970422-01

Compatible with:

Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums

$43.99

Currently out of stock.

$43.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the High Torque cleaner head is not working. You can solve this by ordering a new one below.

High Torque cleaner head

Part no. 970426-01

Fullsize cleanerhead covers more floor with each sweep, for faster room cleaning.

$142.99

High Torque cleaner head

Part no. 970426-01

Fullsize cleanerhead covers more floor with each sweep, for faster room cleaning.

$142.99

Currently out of stock.

$142.99

Notify me

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Currently out of stock.

$39.99

Notify me

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$29.99

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$29.99

You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 967612-01

Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

$29.99

Crevice tool

Part no. 967612-01

Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

$29.99

You might need to arrange a visit from a Dyson expert.

It looks like the Docking station isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$32.99

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$32.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Mini motorized tool end cap is not working. You can solve this by ordering a new one below.

Mini motorized tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

$1.99

Mini motorized tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

$1.99

Currently out of stock.

$1.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Wand clip is not working. You can solve this by ordering a new one below.

Wand clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$32.99

Wand clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$32.99

Further help

Dyson V11 Outsize (Nickel/Red)

Let's get your machine working

Let's get your machine working

Troubleshooting

Alerts

Battery alerts

Charging the battery

LEDs whilst charging

Issue resolved

No power

Replacement part required

Replacement part required

Replacement part required

No LEDs whilst charging

Inspect display

Replacement part required

Replacement part required

Blue flashing LEDs whilst charging

Blockage alert

Check for blockages

Select floor tool

Hair screw tool pulsing

Check inlet

Clear the bin

Washing the filter - video

Washing the filter - step-by-step

Replacement part required

Laser Slim Fluffy™ cleaner head pulsing

Washing the brush bar

Accessory blocked

Direct drive cleaner head pulsing

High Torque cleaner head pulsating

QR Mini motorised head pulsing

No attachment

Soft roller cleaner head pulsing

Washing the brush bars

Cutting out

Diagnostic screen

Issue resolved

Unable to exit manually

Filter attachment alert

Wash the filter - video

Washing the filter - step-by-step

Replacement part required

Filter wash alert

Unusual noise

Grating or rattle

Check for blockages

Test the machine

Check the bin inlet

Replacement part required

Select floor tool

Laser Slim Fluffy™ cleaner head

Replacement part required

Washing the brush bar

Direct drive cleaner head

Replacement part required

High Torque cleaner head

Replacement part required

Mini motorised head

Replacement part required

Soft roller cleaner head

Washing the brush bars

Hair screw tool

Replacement part required

High pitched whistle

Replacement part required

Pick up issues

Machine is not picking up well

Power or electrical issue

Cutting out

Run time

Run time inaccurate after removing from charge

Machine has no power

LED showing

No power

No LED

Inspect display

Blue flashing LEDs whilst charging

Machine overheating

Performance checks