Let's get your machine working
Dyson V11 Outsize (Nickel/Red)Let's get your machine working
Dyson V11 Outsize (Nickel/Red)
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Troubleshooting
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Alerts
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Replacement part required
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Hair screw tool pulsing
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Laser Slim Fluffy™ cleaner head pulsing
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Washing the brush bar
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Accessory blocked
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Direct drive cleaner head pulsing
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High Torque cleaner head pulsating
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QR Mini motorised head pulsing
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No attachment
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Soft roller cleaner head pulsing
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Washing the brush bars
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Filter wash alert
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Unusual noise
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Grating or rattle
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Check for blockages
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Test the machine
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Check the bin inlet
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Replacement part required
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Select floor tool
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Laser Slim Fluffy™ cleaner head
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Replacement part required
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Washing the brush bar
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Direct drive cleaner head
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Replacement part required
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High Torque cleaner head
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Washing the brush bars
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Hair screw tool
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Replacement part required
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High pitched whistle
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Power or electrical issue
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Dark spots
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Laser Slim Fluffy™ cleaner head
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Replacement part required
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Fluffy Optic™ cleaner head
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Replacement part required
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Laser or light not working
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Laser not working
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Laser not working
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Check the inlet
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Test another tool
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Replacement part required
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Replacement part required
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Replacement part required
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LED not working
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Replacement part required
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Check the inlet
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Test another tool
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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The brush bar is not spinning on the floor tool
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Direct drive cleaner head
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Replacement part required
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High Torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step by step
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Scratches or marks on the wand
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Replacement part required
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How to locate the serial number
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Replacement parts
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Quick release accessories
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Power pack and charger kit
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Dyson Floor Dok™
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Dyson Floor Dok™
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Tools and accessories
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Click-in battery
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Purchase part
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Part replacement instructions
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Comfort grip
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the comfort grip
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Soft roller cleaner head
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Rear brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear brush bar
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Soft roller cleaner head
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Purchase part
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Part replacement instructions
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Soft roller brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller brush bar
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Soft roller end cap
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller end cap
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Torque Drive cleaner head
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Rear edge overmould
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Torque Drive overmould
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Torque Drive brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Torque Drive brush bar
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High Torque XL cleaner head
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Purchase part
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Part replacement instructions
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Wand, Charger & Dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Combination tool
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Docking station
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Mini motorised tool
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Purchase part
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Part replacement instructions
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Mini motorised tool end cap
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Purchase part
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Wand clip
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Purchase part
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Part replacement instructions
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Dyson Vacuum Filter is not working. You can solve this by ordering a new one below.
Dyson Vacuum Filter
Part no. 970422-01
Compatible with:
Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums
$43.99
Dyson Vacuum Filter
Part no. 970422-01
Compatible with:
Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums
$43.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970423-01
Replacement bin for your Dyson vacuum cleaner.
$91.99
Bin
Part no. 970423-01
Replacement bin for your Dyson vacuum cleaner.
$91.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Digital Motorbar™ XL cleaner head is not working. You can solve this by ordering a new one below.
Digital Motorbar™ XL cleaner head
Part no. 972160-01
Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$142.99
Digital Motorbar™ XL cleaner head
Part no. 972160-01
Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$142.99
You might need a replacement part.
It looks like the High Torque cleaner head is not working. You can solve this by ordering a new one below.
High Torque cleaner head
Part no. 970426-01
Fullsize cleanerhead covers more floor with each sweep, for faster room cleaning.
$142.99
High Torque cleaner head
Part no. 970426-01
Fullsize cleanerhead covers more floor with each sweep, for faster room cleaning.
$142.99
You might need a replacement part.
It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson Floor Dok™ is not working. You can solve this by ordering a new one below.
Dyson Floor Dok™
Part no. 970778-01
Free-standing aluminum dock, engineered to store and charge your Dyson V15™ Detect, Outsize, and V11™ vacuum and tools.
$199.99
Dyson Floor Dok™
Part no. 970778-01
Free-standing aluminum dock, engineered to store and charge your Dyson V15™ Detect, Outsize, and V11™ vacuum and tools.
$199.99
$199.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970423-01
Replacement bin for your Dyson vacuum cleaner.
$91.99
Bin
Part no. 970423-01
Replacement bin for your Dyson vacuum cleaner.
$91.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson Vacuum Filter is not working. You can solve this by ordering a new one below.
Dyson Vacuum Filter
Part no. 970422-01
Compatible with:
Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums
$43.99
Dyson Vacuum Filter
Part no. 970422-01
Compatible with:
Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums
$43.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the High Torque cleaner head is not working. You can solve this by ordering a new one below.
High Torque cleaner head
Part no. 970426-01
Fullsize cleanerhead covers more floor with each sweep, for faster room cleaning.
$142.99
High Torque cleaner head
Part no. 970426-01
Fullsize cleanerhead covers more floor with each sweep, for faster room cleaning.
$142.99
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$29.99
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$29.99
$29.99
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$29.99
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$29.99
$29.99
You might need to arrange a visit from a Dyson expert.
It looks like the Docking station isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$32.99
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Mini motorized tool end cap is not working. You can solve this by ordering a new one below.
Mini motorized tool end cap
Part no. 967481-01
Replacement end cap for your Dyson vacuum cleaner.
$1.99
Mini motorized tool end cap
Part no. 967481-01
Replacement end cap for your Dyson vacuum cleaner.
$1.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand clip is not working. You can solve this by ordering a new one below.
Wand clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$32.99
Wand clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$32.99
$32.99