Let's get your machine working
Dyson Purifier Hot+Cool™ Gen1Let's get your machine working
Dyson Purifier Hot+Cool™ Gen1
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HP10
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Cleaning the machine
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More help required
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There is a problem with my machine
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Display icons
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Triangle alert icon
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Alert icon
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Indoor air quality - 12 seconds
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The air quality graph shows a flat line
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Less than one hour
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Issue not resolved, please speak to our Customer Support Team
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More than one hour
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My display is reading green but the fan is working at high speed
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Indoor air quality - 24 hours
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Filters
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The filter needs replacing
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Replacing the filter - step by step
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Particulate matter (PM10)
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Particulate matter readings do not show
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Particulate matter (PM2.5)
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Indoor temperature
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Temperature readings do not show
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Performance
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The airspeed won't change
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Test the remote control
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Replacing the remote control battery
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine is only hot on one side
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My machine is not heating
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Power or electrical issue
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Machine run time
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No power
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Issue not resolved, please speak to our Customer Support Team
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Press the button
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Check the remote
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Change the battery
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Spare parts and replacement instructions
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HEPA+Carbon filter
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Part replacement instructions
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Purchase part
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Filter shroud
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Part replacement instructions
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Remote control
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Part replacement instructions
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Replacement part required
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking noise
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Clicking when oscillating
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Low humming noise when turned off
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Whining or whistling noise
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Refit the filters
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Replacement part required
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Visible issue
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There is an issue with the display
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My readings are showing in different colours
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The display will not stay on my selected screen
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Reset the machine
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Night mode is not working
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There is an issue with the display
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Move the machine
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There's a problem with the oscillation
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Change the battery
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The machine won't oscillate
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Remote control doesn't work
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Dust from my filter
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Issue resolved
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Using your Dyson machine
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Getting started
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Getting started - step by step
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How to use the information menu
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Using the remote control
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User guide
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How to adjust the airflow
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How to use Auto mode
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How to use Night mode
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Where is the serial number located?
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Error codes
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Changing the filter
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Replacing the filter - step by step
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.
Dyson Genuine Filter
Part no. 965432-01
Filter for your Dyson Purifier.
$99.99
Dyson Genuine Filter
Part no. 965432-01
Filter for your Dyson Purifier.
$99.99
$99.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.