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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the Laser Slim Fluffy™ brush bar isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Laser Slim Fluffy™ brush bar

Part no. 971634-01

Replacement brush bar for your Laser Slim Fluffy™ cleaner head.

$39.99

Laser Slim Fluffy™ brush bar

Part no. 971634-01

Replacement brush bar for your Laser Slim Fluffy™ cleaner head.

$39.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.

Hair screw tool

Part no. 972213-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Hair screw tool

Part no. 972213-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Currently out of stock.

$79.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Further help

Dyson Gen5outsize Absolute

Let's get your machine working

Let's get your machine working

How to change your click-in battery

Issue resolved

More help required

Troubleshooting

Alerts and LCD screen

Battery alerts

Charge the machine

LED showing

Issue resolved

No power

Replacement part required

Battery alert

Replacement part required

Replacement part required

No LED

Blue flashing LEDs whilst charging

Inspect display

Replacement part required

Replacement part required

Blockage alert

Check the wand

Select tool

Check accessory

Check inlet

Check the cyclone

Washing the filter - video

Issue not resolved, please speak to our Customer Support Team

Washing the filter - step-by-step

Check hair screw tool

Check the XL Digital Motorbar™ cleaner head

Check Fluffy Optic™ cleaner head

Washing the brush bar

Pulsing

Non-Dyson battery detected

Replacement part required

Diagnostic screen

Unable to exit manually

Replacement part required

Filter not sealed

Wash the filter - video

Washing the filter - step-by-step

Particle count

Understanding the particle count

Low temperature detected

High temperature detected

Filter needs cleaning

Unusual noise

Pulsing

Grating or rattling

Test the machine

Check the bin inlet

High pitched whistle

Check inlet

Pick up issues

The brush bar is not spinning

XL Digital Motorbar™ cleaner head

Replacement part required

The wand is damaged

Fluffy Optic™ cleaner head

Hair screw tool

Vacuum cleaner isn't picking up well

The display is showing an alert

High storage temperature detected

Power or electrical issue

The battery alert is showing after a full charge

Issue not resolved, please speak to our Customer Support Team

The machine has no power

The machine is overheating

Performance checks

Check the wand

Cutting out

The machine has power but no display

LED showing

Run time

Run time inaccurate after removing from charge

Issue not resolved, please speak to our Customer Support Team

The display shows run time remaining but the machine cut out

High level of charge