Let's get your machine working
Let's get your machine working
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HP7A
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Cleaning the machine
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More help required
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There is a problem with my machine
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Performance
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The airspeed won't change
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Issue resolved
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Test the remote control
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Replacing the remote control battery
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Issue not resolved, please speak to our Customer Support Team
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Machine is only hot on one side
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Issue not resolved, please speak to our Customer Support Team
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My machine is not heating
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Power or electrical issue
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Machine run time
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No power
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Issue not resolved, please speak to our Customer Support Team
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Press the button
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Check the remote
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Change the battery
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Replacement part required
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The filter needs replacing
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Issue not resolved, please speak to our Customer Support Team
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Replacing the filter - step by step
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking noise
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Clicking when oscillating
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Low humming noise when turned off
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Whining or whistling noise
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Remove both filters
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Replacement part required
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Visible issue
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There is an issue with the display
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My readings are showing in different colours
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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Reset the machine
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Night mode is not working
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There is an issue with the display
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Move the machine
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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The air quality graph shows a flat line
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Humidity readings do not show
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Particulate matter readings do not show
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Temperature readings do not show
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There's a problem with the oscillation
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Change the battery
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The machine won't oscillate
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Remote control doesn't work
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Dust from my filter
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Issue resolved
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Display icons
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Alert icon
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Indoor air quality - 12 seconds
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Indoor air quality - 24 hours
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Filters
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Indoor humidity
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Nitrogen dioxide and other oxidising gases
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Particulate matter (PM10)
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Particulate matter (PM2.5)
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Indoor temperature
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Volatile organic compounds
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Replacement parts
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HEPA+Carbon filter
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Remote control
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Filter shroud
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Using your Dyson machine
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Getting started
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Getting started - step by step
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How to assemble your Dyson machine
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How to use the information menu
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Using the remote control
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Where is the serial number located?
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User guide
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How to adjust the airflow
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How to use Auto mode
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How to use Night mode
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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Changing the filter
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Replacing the filter - step by step
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Error codes
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 969897-11
Replacement remote control for your Dyson purifier.
$39.99
Remote Control
Part no. 969897-11
Replacement remote control for your Dyson purifier.
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.
Dyson Genuine Filter
Part no. 965432-01
Filter for your Dyson Purifier.
$99.99
Dyson Genuine Filter
Part no. 965432-01
Filter for your Dyson Purifier.
$99.99
$99.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.
Dyson Genuine Filter
Part no. 965432-01
Filter for your Dyson Purifier.
$99.99
Dyson Genuine Filter
Part no. 965432-01
Filter for your Dyson Purifier.
$99.99
$99.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.
Dyson Genuine Filter
Part no. 965432-01
Filter for your Dyson Purifier.
$99.99
Dyson Genuine Filter
Part no. 965432-01
Filter for your Dyson Purifier.
$99.99
$99.99
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 969897-11
Replacement remote control for your Dyson purifier.
$39.99
Remote Control
Part no. 969897-11
Replacement remote control for your Dyson purifier.
$39.99
You might need a replacement part.
It looks like the Filter shroud is not working. You can solve this by ordering a new one below.
Filter shroud
Part no. 969899-08
Replacement filter shroud for your Dyson purifier.
$39.99
Filter shroud
Part no. 969899-08
Replacement filter shroud for your Dyson purifier.
$39.99
$39.99