Let's get your machine working
Dyson Omni-glide™
Let's get your machine working
Dyson Omni-glide™
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Emptying the bin
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Issue resolved
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Emptying the bin - step-by-step guide
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More help required
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Troubleshooting
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Pick up issues
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Check for blockages
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Issue resolved
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Select floor tool
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Hair screw tool
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Check inlet
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Clear the bin
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Washing the filter - video
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Replacement part required
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Washing the filter - step-by-step
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Accessory blocked
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Check Cleaner head
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Check Cleaner head
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Washing the brush bars
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Cutting out
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Unusual noise
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Machine is pulsating
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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Intermittent power
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Pulsating
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Run time information
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Replacement part required
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Machine has no power
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Blue flashing light
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Replacement part required
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No light
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Filter
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Washing the filter - step-by-step
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Damp or musty smell
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Replacement part required
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Damp or musty smell still present
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Visible issue
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Bin will not stay on the machine
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Replacement part required
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Brush bar is not spinning on the floor tool
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Replacement part required
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Hair screw tool
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Replacement part required
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Omnidirectional Fluffy™ cleaner head
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Replacement part required
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Washing the brush bars
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Mini motorised tool
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Replacement part required
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Emptying the bin - step-by-step
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Replacement part required
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Scratches or marks on the wand
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Replacement part required
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Download the user manual
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Getting started
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How to get started - step-by-step
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Attaching the accessories
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Changing the battery
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Charging your machine's battery
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Charging the machine - step-by-step
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Installing the dock
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Screw installation
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Sticky pad installation
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Serial number location
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Washing the filter
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Washing the filter - step-by-step
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Cleaning the floor tool
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Hair screw tool
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Cleaning the quick-release mini motorised head
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Cleaning the Omnidirectional Fluffy™ cleaner head
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Washing the brush bars
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Cleaning the bin
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.
Dyson vacuum filter
Part no. 965241-01
Compatible with:
Dyson Omni-glide™ vacuums
$43.99
Dyson vacuum filter
Part no. 965241-01
Compatible with:
Dyson Omni-glide™ vacuums
$43.99
$43.99
You might need to arrange a visit from a Dyson expert.
It looks like the Bin isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Bin
Part no. 965275-01
$24.99
Bin
Part no. 965275-01
$24.99
You might need to arrange a visit from a Dyson expert.
It looks like the Main Body & Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main Body & Cyclone
Part no. 971200-02
Replacement main body and cyclone for your Dyson cordless vacuum.
$142.99
Main Body & Cyclone
Part no. 971200-02
Replacement main body and cyclone for your Dyson cordless vacuum.
$142.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 971189-01
Additional click-in battery for Dyson Omni-glide delivers longer cleaning on hard wood floors.
$149.99
Battery
Part no. 971189-01
Additional click-in battery for Dyson Omni-glide delivers longer cleaning on hard wood floors.
$149.99
$149.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 965254-02
Charges your wet cleaner without the need for the Charging dock.
$43.99
Charger
Part no. 965254-02
Charges your wet cleaner without the need for the Charging dock.
$43.99
$43.99
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 971189-01
Additional click-in battery for Dyson Omni-glide delivers longer cleaning on hard wood floors.
$149.99
Battery
Part no. 971189-01
Additional click-in battery for Dyson Omni-glide delivers longer cleaning on hard wood floors.
$149.99
$149.99
You might need to arrange a visit from a Dyson expert.
It looks like the Main Body & Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main Body & Cyclone
Part no. 971200-02
Replacement main body and cyclone for your Dyson cordless vacuum.
$142.99
Main Body & Cyclone
Part no. 971200-02
Replacement main body and cyclone for your Dyson cordless vacuum.
$142.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Docking station isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Docking station
Part no. 971239-01
Engineered for quick grab and go cleaning.
$43.99
Docking station
Part no. 971239-01
Engineered for quick grab and go cleaning.
$43.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Bin isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Bin
Part no. 965275-01
$24.99
Bin
Part no. 965275-01
$24.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Combi-crevice tool is not working. You can solve this by ordering a new one below.
Combi-crevice tool
Part no. 971436-01
Two tools in one, for versatile cleaning around the home.
$20.99
Combi-crevice tool
Part no. 971436-01
Two tools in one, for versatile cleaning around the home.
$20.99
$20.99
You might need a replacement part.
It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.
Dyson vacuum filter
Part no. 965241-01
Compatible with:
Dyson Omni-glide™ vacuums
$43.99
Dyson vacuum filter
Part no. 965241-01
Compatible with:
Dyson Omni-glide™ vacuums
$43.99
$43.99
You might need a replacement part.
It looks like the Omnidirectional soft roller cleaner head is not working. You can solve this by ordering a new one below.
Omnidirectional soft roller cleaner head
Part no. 965264-01
Manoeuvers in all directions for easy, quick pickups on hard floors.
$129.99
Omnidirectional soft roller cleaner head
Part no. 965264-01
Manoeuvers in all directions for easy, quick pickups on hard floors.
$129.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand 420mm (Nickel) is not working. You can solve this by ordering a new one below.
Wand 420mm (Nickel)
Part no. 971032-01
Replacement nickel wand for your Dyson Omni-glide™ vacuum.
$32.99
Wand 420mm (Nickel)
Part no. 971032-01
Replacement nickel wand for your Dyson Omni-glide™ vacuum.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Main Body & Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main Body & Cyclone
Part no. 971200-02
Replacement main body and cyclone for your Dyson cordless vacuum.
$142.99
Main Body & Cyclone
Part no. 971200-02
Replacement main body and cyclone for your Dyson cordless vacuum.
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Omnidirectional soft roller cleaner head is not working. You can solve this by ordering a new one below.
Omnidirectional soft roller cleaner head
Part no. 965264-01
Manoeuvers in all directions for easy, quick pickups on hard floors.
$129.99
Omnidirectional soft roller cleaner head
Part no. 965264-01
Manoeuvers in all directions for easy, quick pickups on hard floors.
$129.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand 420mm (Nickel) is not working. You can solve this by ordering a new one below.
Wand 420mm (Nickel)
Part no. 971032-01
Replacement nickel wand for your Dyson Omni-glide™ vacuum.
$32.99
Wand 420mm (Nickel)
Part no. 971032-01
Replacement nickel wand for your Dyson Omni-glide™ vacuum.
$32.99
$32.99
You might need a replacement part.
It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.
Dyson vacuum filter
Part no. 965241-01
Compatible with:
Dyson Omni-glide™ vacuums
$43.99
Dyson vacuum filter
Part no. 965241-01
Compatible with:
Dyson Omni-glide™ vacuums
$43.99
$43.99
You might need a replacement part.
It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.
Dyson vacuum filter
Part no. 965241-01
Compatible with:
Dyson Omni-glide™ vacuums
$43.99
Dyson vacuum filter
Part no. 965241-01
Compatible with:
Dyson Omni-glide™ vacuums
$43.99
$43.99
You might need a replacement part.
It looks like the Wand 420mm (Nickel) is not working. You can solve this by ordering a new one below.
Wand 420mm (Nickel)
Part no. 971032-01
Replacement nickel wand for your Dyson Omni-glide™ vacuum.
$32.99
Wand 420mm (Nickel)
Part no. 971032-01
Replacement nickel wand for your Dyson Omni-glide™ vacuum.
$32.99
$32.99
Further help
Dyson Omni-glide™
