Let's get your machine working

Most common topics

Airspeed not as powerful

My display is reading green but the fan is working at high speed

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-05

Replacement remote control for your Dyson purifier.

$32.99

Remote control

Part no. 969154-05

Replacement remote control for your Dyson purifier.

$32.99

Currently out of stock.

$32.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 969155-06

Replacement power supply for your Dyson purifier.

$105.99

Power supply

Part no. 969155-06

Replacement power supply for your Dyson purifier.

$105.99

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-05

Replacement remote control for your Dyson purifier.

$32.99

Remote control

Part no. 969154-05

Replacement remote control for your Dyson purifier.

$32.99

Currently out of stock.

$32.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Pure Cool™ HEPA Air Purifier and Fan DP04 (White/Silver)

Let's get your machine working

Let's get your machine working

Most common topics

Airspeed not as powerful

My display is reading green but the fan is working at high speed

Apologies. We can’t help you online.

You might need a replacement part.

Remote control

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

You might need a replacement part.

Power supply

You might need a replacement part.

Remote control

Apologies. We can’t help you online.

Further help

Products

Account

For Business

Support

About Dyson

Dyson Values

Let's get your machine working

Let's get your machine working

Cleaning the machine

More help required

There is a problem with my machine

Dyson Link app and connectivity

Troubleshooting

Already connected

My machine's connection is intermittent

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Some of my app features are not available

My machine is offline in the app

My machine won't automatically update

I can't control my machine using the app

I can control my machine using the remote

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Not connected

I'm having trouble connecting my machine

The machine isn't completing the connection

The app is showing an error

Complete the set up

Query resolved

Issue not resolved, please speak to our Customer Support Team

I’m having trouble with this step

Connecting your machine

Add machine

Pair the machine

I'm having trouble pairing with the machine

Enter Wi-Fi details

Start connection

I'm having trouble with my Wi-Fi

Issue not resolved, please speak to our Customer Support Team

The app isn't finding my machine

I'm having trouble with this step

I didn't receive a login code email

I'm unable to find or install the Dyson Link app

I'm not sure

Switching your machine's Wi-Fi connection

Using the Link app

How do I view my air quality info?

How do I control my machine with the app?

How do I schedule my machine?

Machine settings

Changing the temperature unit

Enabling/Disabling Continuous Monitoring

Checking the machine's filter life

Changing the machine location settings

Editing the machine's room name

How do I switch between my machines?

How do I switch my machine to a different Wi-Fi router or access point?

Unusual noise

Clicking noise

Clicking when oscillating

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Humming noise when turned off

Whining or whistling noise

Remove both filters

Replacement part required

Remove both filters

Replacement part required

Performance

The airspeed won't change

Test the remote control

The other buttons on the remote are working

Check your app

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Changing the battery

Replacement part required

Airspeed not as powerful

Power or electrical issue

No power

No power to machine

Issue not resolved, please speak to our Customer Support Team

Airflow but no oscillation

Intermittent power