Let's get your machine working
Dyson Cu-Beam Duo 4K (Silver)Let's get your machine working
Dyson Cu-Beam Duo 4K (Silver)
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Troubleshooting
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Power issue
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Will not dim
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Dimmer installed
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Analogue dimmer
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DALI converter used
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Still working disconnected
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Visible issue
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Will not dim
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No dimmer installed
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Issue resolved
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Dimmer installed
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DALI dimmer
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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AC Mains/Triac
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More help required
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Cleaning information
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Installation guide
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Technical specifications
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Included in the box
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Analogue dimmer
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No converter; install one
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DALI converter used
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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Unsure on dimmer
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The light is too bright/dim
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No dimmer
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Down; height
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1-1.5m over table
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Check trim blades
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Incorrect, refit
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Issue not resolved, please speak to our Customer Support Team
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Fit OK, table issue
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No trim blades
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Fit blades
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Not over table, reposition
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Up; product height
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Less than 2.5m from floor
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More than 2.5m from floor, reposition light
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Unsure on dimmer
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Dimmer installed
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Unsure on dimmer
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DALI dimmer
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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Analogue dimmer
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DALI converter used
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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No converter; install one
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AC Mains/Triac
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Wire is too short
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Confirm correct length
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Issue not resolved, please speak to our Customer Support Team
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No converter; install one
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AC Mains/Triac
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Unsure on dimmer
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DALI dimmer
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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Unsure on dimmer
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No dimmer installed
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Won't split
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Not DALI
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0-10V/1-10V/PWM
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Split manually
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Manual OK, system issue
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Issue not resolved, please speak to our Customer Support Team
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Analogue; incompatible
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DALI, manual split
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Issue not resolved, please speak to our Customer Support Team
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Unsure on dimmer
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Won't turn off
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No dimmer, check electrics
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Access light
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Check Luminaire
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Issue not resolved, please speak to our Customer Support Team
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Check fuse
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Issue not resolved, please speak to our Customer Support Team
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Reset fuse
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No access; call electrician
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Other lights off; electrics
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Dimmer installed
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Analogue dimmer
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DALI converter used
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Still working disconnected
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No converter; install one
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DALI dimmer
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Issue not resolved, please speak to our Customer Support Team
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Still working disconnected
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AC Mains/Triac
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Unsure on dimmer
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Light won't turn on
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No dimmer, check electrics
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Other lights off; electrics
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Access light
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Check Luminaire
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Check fuse
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Reset fuse
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No access; call electrician
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Unsure on dimmer
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Dimmer installed
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AC Mains/Triac
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Analogue dimmer
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No converter; install one
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DALI converter used
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Issue not resolved, please speak to our Customer Support Team
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Still working disconnected
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DALI dimmer
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Still working disconnected
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Unsure on dimmer
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday