Let's get your machine working
Dyson Pure Hot+Cool Link™ (White/Silver)Let's get your machine working
Dyson Pure Hot+Cool Link™ (White/Silver)
-
-
Cleaning the machine
-
New question
-
Troubleshooting
-
Unusual noise
-
Clicking
-
Clicking when oscillating
-
Issue resolved
-
Issue not resolved, please speak to our Customer Support Team
-
Whining or whistling noise
-
Issue not resolved, please speak to our Customer Support Team
-
Humming noise
-
Issue resolved
-
Dyson Link app and connectivity
-
Troubleshooting
-
Already connected
-
My machine's connection is intermittent
-
Issue resolved
-
Issue not resolved, please speak to our Customer Support Team
-
Some of my app features are not available
-
My machine won't automatically update
-
I can't control my machine using the app
-
I can control my machine using the remote
-
Issue resolved
-
Issue not resolved, please speak to our Customer Support Team
-
Not connected
-
I'm having trouble connecting my machine
-
The machine isn't completing the connection
-
Flashing green light
-
Connecting your machine
-
Add machine
-
I'm having trouble with this step
-
Preparing to connect
-
Pair the machine
-
Android devices
-
I'm having trouble with this step
-
Enter your machine’s password
-
I'm having trouble with this step
-
Start connection
-
I'm having trouble with this step
-
Issue not resolved, please speak to our Customer Support Team
-
Apple
-
I'm having trouble with this step
-
I'm having trouble with this step
-
I'm unable to find or install the Dyson Link app
-
Flashing/Solid white light
-
I'm having trouble with this step
-
Machine not connected
-
I'm having trouble pairing with the machine
-
The app isn't finding my machine
-
Issue not resolved, please speak to our Customer Support Team
-
I'm not sure
-
The app isn't finding my machine
-
I didn't receive a login code email
-
I'm unable to find or install the Dyson Link app
-
I'm having trouble logging into the Dyson Link app
-
Switching your machine's Wi-Fi connection
-
Using the Link app
-
How do I control my machine with the app?
-
Query resolved
-
Issue not resolved, please speak to our Customer Support Team
-
How do I schedule my machine?
-
Machine settings
-
Enabling/Disabling Continuous Monitoring
-
Editing the machine's room name
-
How do I switch between my machines?
-
How do I switch my machine to a different Wi-Fi router or access point?
-
Performance
-
Airspeed not as powerful
-
Clear blockages
-
Machine is only hot on one side
-
Machine is not heating
-
The airspeed won't change
-
Test the remote control
-
Replacing the remote control battery
-
App airflow control
-
Replacement part required
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Power or electrical issue
-
Will not switch off
-
Will not switch off
-
No power
-
Issue not resolved, please speak to our Customer Support Team
-
Airflow but no oscillation
-
Test the remote control
-
Change battery
-
Dyson Link app
-
No power but the LED is on
-
Intermittent power
-
More than nine hours
-
Unusual smell
-
Issue not resolved, please speak to our Customer Support Team
-
Dusty
-
Visible issue
-
Part broken
-
Replacement part required
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Replacement part required
-
Repair required
-
E code on the display
-
Issue not resolved, please speak to our Customer Support Team
-
Tilt issue
-
Tilt jammed
-
Machine tilt
-
There's a problem with the oscillation
-
The machine won't oscillate
-
Check the remote
-
Test the remote control
-
The oscillation won't turn off
-
Issue not resolved, please speak to our Customer Support Team
-
Check the remote
-
No LED
-
Check the electrics
-
Machine has power
-
No power
-
Issue not resolved, please speak to our Customer Support Team
-
Sensor Failure
-
Display icons
-
Please select the appropriate option
-
How to control oscillation
-
How to adjust the airflow
-
How to use the remote control
-
How to use the sleep timer
-
How to use the controls on the machine
-
Replace the filter
-
Replace the filter
-
Cleaning the sensor
-
Purifying and heating modes
-
Cooling mode
-
Heating mode
-
Auto purification mode
-
Diffused mode
-
Focused mode
-
Night mode
-
Serial number location
-
User guide
-
Replacing the battery
-
Replacing the remote control battery - step by step
-
Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967826-03
Replacement remote control for your Dyson fan.
$32.99
Remote control
Part no. 967826-03
Replacement remote control for your Dyson fan.
$32.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967826-03
Replacement remote control for your Dyson fan.
$32.99
Remote control
Part no. 967826-03
Replacement remote control for your Dyson fan.
$32.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967826-03
Replacement remote control for your Dyson fan.
$32.99
Remote control
Part no. 967826-03
Replacement remote control for your Dyson fan.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622