Let's get your machine working
Dyson Slim Ball Multi Floor
Let's get your machine working
Dyson Slim Ball Multi Floor
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DC40/DC42
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Pick up issues
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Check the base
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Check inlet suction
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Check suction at head
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Issue resolved
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Check duct
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Check changeover valve
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Check the cyclone
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Replacement part required
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Suction weaker than usual
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Check bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Has performance improved?
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Check the inlet suction
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Intermittent spinning
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head - step by step
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Check Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Hose and Wand
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Check the hose
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Check the hose - step by step
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The hose has split
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Replacement part required
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Replacement part required
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Replacement part required
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Check the Wand
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Replacement part required
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Check both base and hose
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Power or electrical issue
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No power
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Less than two hours
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Check for blockages
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Washing the filters
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Washing the filters - step by step
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Issue resolved
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More than two hours
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The Brush bar is not spinning on the floor tool
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Check the Cleaner head - step by step
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Issue not resolved, please speak to our Customer Support Team
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Intermittent power
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Washing the filters
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Power cable is damaged
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Intermittent spinning
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Cleaner head falling off
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Base jammed
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Replacement part required
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Replacement part required
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Ball shell has come off
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Filter side
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Machine is hard to push
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Reset the Brush bar
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Replacement part required
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Brush bar spinning, check the soleplate
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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The hose has split
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Replacement part required
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Replacement part required
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Replacement part required
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Part broken
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Sparks or smoke
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine spitting out dust
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Stabiliser issue
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Check for blockages
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Check duct and internal hose
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Reassemble and test
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Check hose and duct
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Check the Brush bar
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Check bristles
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Unusual noise
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The ball clicks
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Refit the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Turn off the Brush bar
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Clear the Cleaner head
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Cleaner head cleared
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Loud noise with no power
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Check for blockages
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High pitched whistle
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Remove the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Refit the post-filter
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How to turn the Brush bar on and off
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How to carry your Dyson machine
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How to start vacuuming
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How to assemble your Dyson machine
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User guide
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Emptying the bin
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 967919-01
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
Cleaner head
Part no. 967919-01
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the C-clip is not working. You can solve this by ordering a new one below.
C-clip
Part no. 966379-01
Replacement C-clip for your Dyson vacuum cleaner.
$1.99
C-clip
Part no. 966379-01
Replacement C-clip for your Dyson vacuum cleaner.
$1.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966375-01
Replacement bin for your Dyson vacuum cleaner.
$69.99
Bin
Part no. 966375-01
Replacement bin for your Dyson vacuum cleaner.
$69.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Ball shell filter side is not working. You can solve this by ordering a new one below.
Ball shell filter side
Part no. 924957-02
Replacement ball shell filter side for your Dyson vacuum cleaner.
$32.99
Ball shell filter side
Part no. 924957-02
Replacement ball shell filter side for your Dyson vacuum cleaner.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966375-01
Replacement bin for your Dyson vacuum cleaner.
$69.99
Bin
Part no. 966375-01
Replacement bin for your Dyson vacuum cleaner.
$69.99
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 967919-01
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
Cleaner head
Part no. 967919-01
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 920753-01
Two tools in one, for versatile cleaning around the home.
$24.99
Combination tool
Part no. 920753-01
Two tools in one, for versatile cleaning around the home.
$24.99
$24.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 966460-06
Replacement cyclone for your Dyson vacuum cleaner.
$43.99
Cyclone
Part no. 966460-06
Replacement cyclone for your Dyson vacuum cleaner.
$43.99
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 922676-02
Replacement post filter for your Dyson vacuum cleaner.
$32.99
Post filter
Part no. 922676-02
Replacement post filter for your Dyson vacuum cleaner.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
$10.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson Slim Ball Multi Floor
