Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Remote control

Part no. 970486-01

Replacement remote control for your Dyson purifier humidifier.

$39.99

Remote control

Part no. 970486-01

Replacement remote control for your Dyson purifier humidifier.

$39.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 970484-06

Replacement power supply for your Dyson purifier humidifier fan.

$83.99

Power supply

Part no. 970484-06

Replacement power supply for your Dyson purifier humidifier fan.

$83.99

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 970484-06

Replacement power supply for your Dyson purifier humidifier fan.

$83.99

Power supply

Part no. 970484-06

Replacement power supply for your Dyson purifier humidifier fan.

$83.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 970484-06

Replacement power supply for your Dyson purifier humidifier fan.

$83.99

Power supply

Part no. 970484-06

Replacement power supply for your Dyson purifier humidifier fan.

$83.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Water tank is not working. You can solve this by ordering a new one below.

Water tank

Part no. 965317-01

Replacement water tank for your Dyson purifier humidifier fan.

$142.99

Water tank

Part no. 965317-01

Replacement water tank for your Dyson purifier humidifier fan.

$142.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Combi 360° Glass HEPA and Activated Carbon Filter is not working. You can solve this by ordering a new one below.

Combi 360° Glass HEPA and Activated Carbon Filter

Part no. 970341-01

Replacement glass hepa & inner carbon filter for your Dyson purifier humidifier fan.

$99.99

Combi 360° Glass HEPA and Activated Carbon Filter

Part no. 970341-01

Replacement glass hepa & inner carbon filter for your Dyson purifier humidifier fan.

$99.99

Currently out of stock.

$99.99

Notify me

You might need to arrange a visit from a Dyson expert.

It looks like the Evaporator isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Evaporator

Part no. 970718-01

Replacement evaporator for your Dyson purifier humidifier fan.

$39.99

Evaporator

Part no. 970718-01

Replacement evaporator for your Dyson purifier humidifier fan.

$39.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 970484-06

Replacement power supply for your Dyson purifier humidifier fan.

$83.99

Power supply

Part no. 970484-06

Replacement power supply for your Dyson purifier humidifier fan.

$83.99

You might need to arrange a visit from a Dyson expert.

It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Remote control

Part no. 970486-01

Replacement remote control for your Dyson purifier humidifier.

$39.99

Remote control

Part no. 970486-01

Replacement remote control for your Dyson purifier humidifier.

$39.99

You might need to arrange a visit from a Dyson expert.

It looks like the Filter housing isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Filter housing

Part no. 970482-01

Replacement filter housing for your Dyson purifier humidifier fan.

$39.99

Filter housing

Part no. 970482-01

Replacement filter housing for your Dyson purifier humidifier fan.

$39.99

You might need a replacement part.

It looks like the Water tank is not working. You can solve this by ordering a new one below.

Water tank

Part no. 965317-01

Replacement water tank for your Dyson purifier humidifier fan.

$142.99

Water tank

Part no. 965317-01

Replacement water tank for your Dyson purifier humidifier fan.

$142.99

Further help

Dyson Pure Humidify+Cool™ PH01 (White/Silver)

Let's get your machine working

Let's get your machine working

Replacing the remote control battery

Issue resolved

More help required

Troubleshooting

Unusual noise

Grating or grinding noise

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Humming noise when turned off

Trickling or gurgling noise

Issue not resolved, please speak to our Customer Support Team

Deep cleaning your machine

Issue not resolved, please speak to our Customer Support Team

Whining or whistling noise

Cleaning

Performance

Air direction mode not working

Airspeed

Airspeed not as powerful

The airspeed won't change

Test the other remote buttons

The other buttons on the remote are working

Check your app

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Changing the battery

Machine not completing deep cleaning procedure

Software needs updating

Software up to date

Software information

Software up to date

Humidity

The machine has stopped humidifying

Display showing an alert

Triangle alert icon

Continuous alert triangle

Continuous alert triangle deep clean

Triangle alert icon

Temporary alert triangle

Triangle alert icon not oscillating

Power cycle

Triangle alert icon

Oscillation

Wrong PSU warning

Using PSU supplied

Issue not resolved, please speak to our Customer Support Team

Occurrence question

Issue not resolved, please speak to our Customer Support Team

Broken pump column

Issue not resolved, please speak to our Customer Support Team

Drip tray overflow

Deep cleaning your machine

Deep clean cycle - step-by-step

Pump rotor failure

Deep cleaning your machine

Deep clean cycle - step-by-step

Tank empty

Tank missing

Tank missing

Issue not resolved, please speak to our Customer Support Team

Tank missing

Tank missing

Too cold

Updating screen

More help required

Filling the water tank

Deep cleaning your machine

Looking after your machine

What do the icons on the display mean?

Dyson Link app connection icons

Dyson Link app update icons

Triangle alert icon

Information menu icons

Other display icons

Changing your filters

Knowing your machine

Continuous monitoring

Knowing the remote control