Let's get your machine working
Let's get your machine working
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Cleaning instructions
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More help required
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Changing the filter video
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Changing the filter - step by step
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Issue resolved
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Changing aerator - step by step
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Cleaning instructions
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Replacing the motor bucket
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Installation guide
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Not working
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Airflow issue
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Issue resolved
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Airflow issue
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Airflow issue
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No fault found
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Issue not resolved, please speak to our Customer Support Team
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Installation guide
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Unusual noise
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Different noise then usual
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Louder / Different tone
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Check welds for damage
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Further checks required
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Replacing the main body - step by step
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Issue not resolved, please speak to our Customer Support Team
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Replacing the filter - step by step
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Quieter
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Power or electrical issue
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Check the distance
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Check the timing
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Installation guide
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Installation guide
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Check the sensors
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Confirm usage
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Reduced flow
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Installation guide
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Inspect the air knives
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Check air inlets
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Remove the filter
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Repair required
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Repair required
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Check air hose
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Yes
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Issue not resolved, please speak to our Customer Support Team
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Check air hose for split
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Check the motor backplate
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Check the air
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Machine usage
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Check filter
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Issue not resolved, please speak to our Customer Support Team
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Replacement parts required
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Machine power intermittent
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Installation guide
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Check the motor
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Clean and check sensor
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Intermittent power checks
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Clean the sensors
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Check the electrics
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Check other appliances
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Electrical supply issue
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Check the motor
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Installation guide
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Check environment
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Issue not resolved, please speak to our Customer Support Team
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Check the motor backplate
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Check air hose
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Check air hose for split
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Re-fit hose
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Issue not resolved, please speak to our Customer Support Team
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Reduced airflow
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Inspect the air knives
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Installation guide
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Unusual smell
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Burning smell
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Visible issue
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Motor bucket or backplate
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Fascia damaged
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Cosmetic scratch
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Stain or mark on tap
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Fixture type
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Water issue
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Water temperature
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Water when drying hands
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Water when drying hands
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Water when drying hands
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Cleaning instructions
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Issue not resolved, please speak to our Customer Support Team
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No water/reduced flow
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Check water flow
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No water
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Installation guide
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Check sensor
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Test the sensor
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Check water supply
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Check loom cable
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Reduced flow
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Installation guide
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Reduced flow
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Reduced flow
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Unable to check the aerator
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Remove motor and pipe
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Refit the hose
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Check for leaks
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Water supply issue
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Water constantly running or dripping
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Cleaning the sensors
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Check sink
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Non-compatible sink type
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Check drain
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Check installation
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Flow check
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No fault with product
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
Call us free on
1-877-397-6622
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday