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Please let us know if there's anything else we can help you with.

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Pure Hot+Cool™ HP04 (Black/Nickel)

Let's get your machine working

Let's get your machine working

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Further help

Products

Account

For Business

Support

About Dyson

Dyson Values

Let's get your machine working

Let's get your machine working

Changing the carbon filters

Changing the carbon filter - step by step

More help required

There is a problem with my machine

Dyson Link app and connectivity

Troubleshooting

Already connected

My machine's connection is intermittent

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Some of my app features are not available

My machine is offline in the app

My machine won't automatically update

I can't control my machine using the app

I can control my machine using the remote

Not connected

I'm having trouble connecting my machine

The machine isn't completing the connection

The app is showing an error

Complete the set up

Query resolved

Issue not resolved, please speak to our Customer Support Team

I’m having trouble with this step

Connecting your machine

Add machine

Pair the machine

I'm having trouble pairing with the machine

Enter Wi-Fi details

Start connection

I'm having trouble with my Wi-Fi

Issue not resolved, please speak to our Customer Support Team

The app isn't finding my machine

I'm having trouble with this step

I didn't receive a login code email

I'm unable to find or install the Dyson Link app

I'm having trouble logging into the Dyson Link app

I'm not sure

Switching your machine's Wi-Fi connection

Using the Link app

How do I view my air quality info?

How do I control my machine with the app?

How do I schedule my machine?

Machine settings

Changing the temperature unit

Enabling/Disabling Continuous Monitoring

Checking the machine's filter life

Changing the machine location settings

Editing the machine's room name

How do I switch between my machines?

How do I switch my machine to a different Wi-Fi router or access point?

Performance

The airspeed won't change

Issue resolved

Test the remote control

Replacing the remote control battery

App airflow control

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Unable to use the App

The other buttons on the remote are working

Check your app

Machine is only hot on one side

My machine is not heating

Airflow is weak in hot mode

Airspeed not as powerful

Power or electrical issue

Machine run time

No power

Airflow but no oscillation

The remote control doesn't work

Check the Dyson Link app

No power to machine

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Machine starts operating on its own

Lighting issues

Issue not resolved, speak to our Customer Support Team

Lighting issues