Let's get your machine working
Dyson Pure Hot+Cool™ HP04 (White/Silver)
Let's get your machine working
Dyson Pure Hot+Cool™ HP04 (White/Silver)
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Changing the carbon filters
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Changing the carbon filter - step by step
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More help required
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There is a problem with my machine
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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The app is showing an error
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team
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I’m having trouble with this step
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Connecting your machine
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Add machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Start connection
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I'm having trouble with my Wi-Fi
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Issue not resolved, please speak to our Customer Support Team
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The app isn't finding my machine
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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I'm not sure
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Performance
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The airspeed won't change
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Issue resolved
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Test the remote control
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Replacing the remote control battery
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App airflow control
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unable to use the App
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The other buttons on the remote are working
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Check your app
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Machine is only hot on one side
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My machine is not heating
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Airflow is weak in hot mode
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Airspeed not as powerful
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Power or electrical issue
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Machine run time
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No power
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Airflow but no oscillation
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The remote control doesn't work
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Check the Dyson Link app
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine starts operating on its own
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Lighting issues
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Issue not resolved, speak to our Customer Support Team
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Lighting issues
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Unplug the machine
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Press the button
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Check the remote
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Check the Dyson Link app
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Check the app
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Replacement part required
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The filter needs replacing
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Changing the carbon filters
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Changing the carbon filter - step by step
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Changing the glass HEPA filter
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Changing the glass HEPA fitler - step by step
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Unusual noise
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Clicking noise
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Clicking when oscillating
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Issue not resolved, please speak to our Customer Support Team
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Low humming noise when turned off
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Whining or whistling noise
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Clean the machine
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Remove both filters
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Replacement part required
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Remove both filters
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Replacement part required
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Visible issue
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There is an issue with the display
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My readings are showing in different colours
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The display is dimmed
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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Reset the machine
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Night mode is not working
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My screen is not displaying correctly
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There is an issue with the display
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Move the machine
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Triangle alert icon
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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There's a problem with the oscillation
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Issue not resolved, speak to our Customer Support Team
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Oscillating range
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Normal oscillation range
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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The oscillation won't turn off
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Check other remote functions
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Change the battery
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Check with the Dyson Link app
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Issue not resolved, please speak to our Customer Support Team
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The machine won't oscillate
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Issue not resolved, please speak to our Customer Support Team
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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Issue not resolved, please speak to our Customer Support Team
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Using your Dyson machine
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How to assemble your Dyson machine
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Issue resolved
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Changing the glass HEPA filter
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Changing the glass HEPA filter - step by step
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How to use the information menu
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Using the remote control
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User guide
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Where is the serial number located?
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Cleaning the machine
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969897-01
Stores magnetically on top of your machine.
$39.99
Remote control
Part no. 969897-01
Stores magnetically on top of your machine.
$39.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969897-01
Stores magnetically on top of your machine.
$39.99
Remote control
Part no. 969897-01
Stores magnetically on top of your machine.
$39.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson Pure Hot+Cool™ HP04 (White/Silver)
