Let's get your machine working
Dyson DC37 Animal
Let's get your machine working
Dyson DC37 Animal
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How to check for blockages
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Check blockages
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Check for blockages
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Issue resolved
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Check blockages
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Check blockages
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Check the Turbine head
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Issue not resolved, please speak to our Customer Support Team
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Check the Dual mode floor tool
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Musclehead floor tool
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Wash the filter
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Wash the filter
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Check the hose and seals
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Issue not resolved, please speak to our Customer Support Team
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Pick up issue
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Suction weaker than usual
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Strong suction
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Check the Dual mode floor tool
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Check floor tool blockage
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Has this resolved the problem?
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Check blockages
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Wash the filter
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Wash the filter
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Replacement part required
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Replacement part required
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Musclehead floor tool
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Check floor tool blockage
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Check blockages
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Replacement part required
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Check the Triggerhead
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Check for blockages
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Check for blockages
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Check blockages
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Wash the filter
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Wash the filter
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Replacement part required
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Replacement part required
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp smell
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Clean the bin and cyclone
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Unpleasant smell
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Visible issue
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Check the floor tool
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Check the Wand
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Dual mode floor tool not adjusting
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Wash the filter
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Wash the filter
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Wash the filter
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Replacement part required
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Ball is getting hot
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Checking for blockages
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Machine spitting out dust
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Cable won't rewind
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Quick start guide
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Issue resolved
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How to use the Musclehead floor tool
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How to use the Triggerhead floor tool
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How to attach the accessories
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User guide
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How to clean the bin and cyclone
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How to empty the bin
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Washing the filter
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Wash the filter
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User guide
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Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Musclehead floor tool is not working. You can solve this by ordering a new one below.
Musclehead floor tool
Part no. 965577-01
Replacement Musclehead floor tool for your Dyson vacuum cleaner.
$105.99
Musclehead floor tool
Part no. 965577-01
Replacement Musclehead floor tool for your Dyson vacuum cleaner.
$105.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 923410-07
Replacement cyclone for your Dyson vacuum cleaner.
$75.99
Cyclone
Part no. 923410-07
Replacement cyclone for your Dyson vacuum cleaner.
$75.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 923411-01
Replacement bin for your Dyson vacuum cleaner.
$35.99
Bin
Part no. 923411-01
Replacement bin for your Dyson vacuum cleaner.
$35.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
$20.99
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
$20.99
$20.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 923410-07
Replacement cyclone for your Dyson vacuum cleaner.
$75.99
Cyclone
Part no. 923410-07
Replacement cyclone for your Dyson vacuum cleaner.
$75.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 923410-07
Replacement cyclone for your Dyson vacuum cleaner.
$75.99
Cyclone
Part no. 923410-07
Replacement cyclone for your Dyson vacuum cleaner.
$75.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 966252-02
Replacement hose for your Dyson vacuum cleaner.
$69.99
Hose
Part no. 966252-02
Replacement hose for your Dyson vacuum cleaner.
$69.99
$69.99
You might need a replacement part.
It looks like the Musclehead floor tool is not working. You can solve this by ordering a new one below.
Musclehead floor tool
Part no. 965577-01
Replacement Musclehead floor tool for your Dyson vacuum cleaner.
$105.99
Musclehead floor tool
Part no. 965577-01
Replacement Musclehead floor tool for your Dyson vacuum cleaner.
$105.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
$10.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-01
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
Extension tube
Part no. 917260-01
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson DC37 Animal
