Let's get your machine working
Dyson Cinetic Big Ball Animal
Let's get your machine working
Dyson Cinetic Big Ball Animal
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Emptying the bin
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Closing the bin
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More help required
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Not working
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Whistling - check hose
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Checking the bin and cyclone
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Pick up issue
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Strong suction to the extension tube
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Using dual mode
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Check floor tool
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Replacement part required
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Check hose, handle and Wand
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Check duct, bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Turbine head checks
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Replacement part required
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Musclehead check
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Check floor tool
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Replacement part required
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Using the Pneumatic floor tool
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Checking the floor tool
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Check hose, handle and Wand
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Switch fault
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Issue not resolved, please speak to our Customer Support Team
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Book a repair
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Musty or damp smell
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Cleaning the cyclone
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Visible issue
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Cable won't rewind
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine is hard to push
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Check floor tool
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Using dual mode
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Adjust slider
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Issue not resolved, please speak to our Customer Support Team
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Turbine head checks
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Musclehead check
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Check the floor tool
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Check hose, Wand and tube
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Check bin and cyclone
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Replacement part required
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Unable to slide bin up
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Issue not resolved, please speak to our Customer Support Team
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Dual mode won't adjust
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Replacement part required
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User guide
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Issue resolved
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Assembling your machine
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How to use the floor tool
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Dual mode floor tool
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Turbine head
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Musclehead floor tool
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How to use the extension tube
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How to attach the accessories
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How to use the cable rewind
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Serial number location
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How to use the suction release trigger
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How to store the accessories
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Cleaning the bin
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Most common topics
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust
$142.99
Turbine head
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust
$142.99
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 967363-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 967363-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
$43.99
Brush bar
Part no. 963549-01
Replacement brush bar for your Dyson vacuum cleaner.
$43.99
$43.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 967418-01
Replacement cyclone for your Dyson vacuum cleaner.
$56.99
Cyclone
Part no. 967418-01
Replacement cyclone for your Dyson vacuum cleaner.
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 967369-01
Velour strips pick up hair and dirt from stairs.
$9.99
Stair tool
Part no. 967369-01
Velour strips pick up hair and dirt from stairs.
$9.99
$9.99
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust
$142.99
Turbine head
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust
$142.99
$142.99
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 967365-01
Replacement extension tube for your Dyson vacuum cleaner.
$23.99
Extension tube
Part no. 967365-01
Replacement extension tube for your Dyson vacuum cleaner.
$23.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Quick-release combination tool is not working. You can solve this by ordering a new one below.
Quick-release combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
$32.99
Quick-release combination tool
Part no. 967368-01
Two tools in one, for versatile cleaning around the home.
$32.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Turbine head is not working. You can solve this by ordering a new one below.
Turbine head
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust
$142.99
Turbine head
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust
$142.99
$142.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson Cinetic Big Ball Animal
