Let's get your machine working
Dyson Cinetic™ DC77 Multi Floor
Let's get your machine working
Dyson Cinetic™ DC77 Multi Floor
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Emptying the bin
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More help required
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DC75/DC77/UP14 -Troubleshooting
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Unusual noise
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Grinding noise
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Stopped - check Brush bar
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head - step by step
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Loud noise
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Check for blockages
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The base
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Check inlet suction
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Check suction at head
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Check duct
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Check the cyclone
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Suction weaker than usual
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Reset the Brush bar
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Check Cleaner head
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Clear the Cleaner head - step by step
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Has performance improved?
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Check the inlet suction
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Check both base and hose
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Hose and Wand
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Check the Wand
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Issue not resolved, please speak to our Customer Support Team
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Check the hose
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Check the hose - step by step
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Issue not resolved, please speak to our Customer Support Team
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Squeaking noise
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Power or electrical issue
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No power
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Less than two hours
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Check for blockages
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More than two hours
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Intermittent power
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Issue not resolved, please speak to our Customer Support Team
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Brush bar issues
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Check the Cleaner head - step by step
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Check if brushes are spinning
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Performance
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Clear the Cleaner head
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Reassemble the machine
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Replacement part required
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Check the duct
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Check the bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Visible issue
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Part broken
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Suction not switching over
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The machine is hard to push
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Check the soleplate
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Replacement part required
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Reset the Brush bar
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Replacement part required
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Cleaner head falling off
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Issue not resolved, please speak to our Customer Support Team
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Check the bin and cyclone
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Sparks or smoke
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Stabiliser issue
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Check the duct and hose
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Clear Cleaner head
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Check duct and internal hose
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Bin release not working
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Replacement part required
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Release the catch by hand
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Replacement part required
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Replacement part required
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Replacement part required
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Wand stuck
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Brush bar control
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Issue resolved
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Carrying your Dyson machine
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How to attach the accessories
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How to start vacuuming
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User guide
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Cleaning the bin and cyclone
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Replacing the internal hose
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$91.99
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$91.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$91.99
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$91.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 920753-01
Two tools in one, for versatile cleaning around the home.
$24.99
Combination tool
Part no. 920753-01
Two tools in one, for versatile cleaning around the home.
$24.99
$24.99
You might need to arrange a visit from a Dyson expert.
It looks like the Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Cyclone
Part no. 966503-19
Replacement cyclone for your Dyson vacuum cleaner.
$142.99
Cyclone
Part no. 966503-19
Replacement cyclone for your Dyson vacuum cleaner.
$142.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
$10.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
You might need to arrange a visit from a Dyson expert.
It looks like the Soleplate isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Soleplate
Part no. 966507-01
Replacement soleplate for your Dyson vacuum cleaner.
$24.99
Soleplate
Part no. 966507-01
Replacement soleplate for your Dyson vacuum cleaner.
$24.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the C-clip is not working. You can solve this by ordering a new one below.
C-clip
Part no. 966379-01
Replacement C-clip for your Dyson vacuum cleaner.
$1.99
C-clip
Part no. 966379-01
Replacement C-clip for your Dyson vacuum cleaner.
$1.99
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$91.99
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$91.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$91.99
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$91.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Cyclone
Part no. 966503-19
Replacement cyclone for your Dyson vacuum cleaner.
$142.99
Cyclone
Part no. 966503-19
Replacement cyclone for your Dyson vacuum cleaner.
$142.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson Cinetic™ DC77 Multi Floor
