Let's get your machine working
Dyson DC26 City Multi Floor
Let's get your machine working
Dyson DC26 City Multi Floor
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DC26
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Emptying the bin
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More help required
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Troubleshooting
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Unusual noise
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Grating or grinding noise
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Issue not resolved, please speak to our Customer Support Team
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Which floor tool are you using?
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Check the Cleaner head
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Issue resolved
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Replacement part required
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Check the floor tool
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Replacement part required
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Check the Cleaner head
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Replacement part required
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Check the Cleaner head
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Replacement part required
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Rattle noise
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Clean the bin and cyclone
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Check Cleaner head
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Check the floor tool
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Remove the hose
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Remove the bin and cyclone
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Check the hose
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Replacement part required
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Squeaking noise
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Replacement part required
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Replacement part required
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Pick up issue
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Check the floor tool
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Check the Cleaner head
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Remove the hose
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Check the cyclone
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Washing the filters - video
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Issue not resolved, please speak to our Customer Support Team
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Wash the filters
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Check the hose and Wand
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Check the cyclone
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Check the floor tool
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Check the Cleaner head
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Check the Brush bar
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Check the Cleaner head
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Clear the Brush bar
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Remove the soleplate
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Check the Wand
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Replacement part required
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Check the hose inlet
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Issue not resolved, please speak to our Customer Support Team
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Remove the hose
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Check the Cleaner head
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Check the Brush bar
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Performance checks
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Remove the hose
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Turbine head is damaged
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Remove the hose
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Power or electrical issue
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Wash the filters
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Washing the filters
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Check the suction
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More than two hours
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Wash the filters
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Wash the filters
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Visible issue
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Check the suction
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Cable won't rewind
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Clear the Brush bar
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Performance checks
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Extension tube keeps collapsing
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Replacement part required
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Release pressure on the wheel
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Post-filter lid jammed
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Hose won't reattach
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Replacement part required
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User guide
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Issue resolved
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How to assemble your Dyson machine
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Serial number location
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How to store your Dyson machine
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How to store the tools on the machine
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How to attach the accessories
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Clean the bin and cyclone
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Wash the filters
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Washing the filters - step by step
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Most common topics
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 915437-03
Replacement cyclone for your Dyson vacuum cleaner.
$61.99
Cyclone
Part no. 915437-03
Replacement cyclone for your Dyson vacuum cleaner.
$61.99
$61.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the DC26 Hose is not working. You can solve this by ordering a new one below.
DC26 Hose
Part no. 918555-01
Replacement hose for your Dyson vacuum cleaner.
$47.99
DC26 Hose
Part no. 918555-01
Replacement hose for your Dyson vacuum cleaner.
$47.99
$47.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 917276-06
Replacement wand handle for your Dyson vacuum cleaner.
$32.99
Wand handle
Part no. 917276-06
Replacement wand handle for your Dyson vacuum cleaner.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
$20.99
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
$20.99
$20.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 915437-03
Replacement cyclone for your Dyson vacuum cleaner.
$61.99
Cyclone
Part no. 915437-03
Replacement cyclone for your Dyson vacuum cleaner.
$61.99
$61.99
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-01
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
Extension tube
Part no. 917260-01
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
You might need a replacement part.
It looks like the DC26 Hose is not working. You can solve this by ordering a new one below.
DC26 Hose
Part no. 918555-01
Replacement hose for your Dyson vacuum cleaner.
$47.99
DC26 Hose
Part no. 918555-01
Replacement hose for your Dyson vacuum cleaner.
$47.99
$47.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 915219-03
Replacement post filter for your Dyson vacuum cleaner.
$21.99
Post filter
Part no. 915219-03
Replacement post filter for your Dyson vacuum cleaner.
$21.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
$10.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-01
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
Extension tube
Part no. 917260-01
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Post filter cover is not working. You can solve this by ordering a new one below.
Post filter cover
Part no. 917588-02
Replacement post filter cover for your Dyson vacuum cleaner.
$20.99
Post filter cover
Part no. 917588-02
Replacement post filter cover for your Dyson vacuum cleaner.
$20.99
$20.99
You might need a replacement part.
It looks like the DC26 Hose is not working. You can solve this by ordering a new one below.
DC26 Hose
Part no. 918555-01
Replacement hose for your Dyson vacuum cleaner.
$47.99
DC26 Hose
Part no. 918555-01
Replacement hose for your Dyson vacuum cleaner.
$47.99
$47.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson DC26 City Multi Floor
