Support

Software download

The easiest way to ensure your robot is up-to-date is through the Dyson Link app. Alternatively, you can manually update your robot using a USB stick.

Automatic upgrade via the Dyson Link app

By downloading the Dyson Link app you will be registered for automatic upgrades.

When an upgrade becomes available for your robot it will automatically download and install at the next available opportunity (when the robot is inactive, on the dock and connected to Wi-Fi).

A ring of lights fading in/out will be displayed while an update is in progress. Do not attempt to interrupt the upgrade sequence until it has completed. Removal of the battery during an upgrade may cause irreparable damage.

Once complete the lights will turn off. The robot is ready to use again.

Manually upgrade via USB

Your robot's software can be updated using a USB stick if no Wi-Fi network is available.

Please note, the machine does not come with a USB stick. To upgrade via USB, you’ll need to use one formatted to FAT32 or MS-DOS (FAT), with at least 256MB free space.

Please click here to download the latest software onto your USB stick, without renaming it. This software should be the only item on the USB stick (i.e. there should be no other files or folders).

Please Note: For some web browsers, the file may be displayed in the browser instead of prompting you to download it. If this happens, select ‘File’ then ‘Save As’ (or equivalent steps for your specific browser) to save the file on to your USB.
Software release notes

Please click here for the latest software release notes

Software released on 09/03/2022 (Version 7.003.2025)

We release software updates for the Dyson 360 Heurist™ robot regularly. This update focuses on bug fixes.

Software released on 28/01/2021 (Version 6.9.1019)

We release software updates for the Dyson 360 Heurist™ robot regularly. This update focuses on bug fixes.

Software released on 02/10/2020 (Version 6.5.12)

We release software updates for the Dyson 360 Heurist™ robot regularly. This update focuses on bug fixes.

Software released on 04/09/2020 (Version 6.5.11)

This update for your Dyson 360 Heurist™ robot introduces a new function as well as some general performance improvements.

Specifically, for owners with a zoned map, you can now direct your robot to clean specific zones, e.g. eating areas or those with high traffic. This can be done instantly or by adding it to a scheduled clean.

To make sure your robot automatically upgrades whenever we release new software, turn ‘Auto-update software’ on in your Dyson Link app. You can check which software version you have in your robot’s settings.

(Robot software was last updated on 05/11/2019 (Version 5.2.27))

We release software updates for the Dyson 360 Heurist™ robot regularly. This update focuses on general reliability improvements.

Specifically, for owners with a zoned map, this includes:

Start-of-clean enhancements – your robot will locate itself faster and navigate with greater confidence

To make sure your robot automatically receives the latest software, turn ‘Auto-update software’ on in your Dyson Link app. You can check which software version you have in your robot’s settings.

(Robot software was last updated on 20/08/2019 (Version 5.0.19))

We release software updates for the Dyson 360 Heurist™ robot regularly. This update focuses on bug fixes.

You can now create ‘No climb’ areas where your robot will vacuum but won’t climb obstacles, and ‘No brush bar’ areas where your robot will vacuum without using the brush bar. This update also includes several bug fixes.

To make sure your robot automatically receives the latest software, turn ‘Auto-update software’ on in your Dyson Link app. You can check which software version you have in your robot’s settings.

Released 23/07/2019 (version 5.0.15)

We release software updates for the Dyson 360 Heurist™ robot regularly. This update focuses on performance improvements.

Specifically, for owners with a zoned map, this update includes:

Zone-by-zone cleaning – your robot will now finish cleaning one zone before moving onto another

Start-of-clean enhancements – your robot will try to work-out where it is faster and with greater confidence

To make sure your robot automatically receives the latest software, turn ‘Auto-update software’ on in your Dyson Link app. You can check which software version you have in your robot’s settings.

Released 16.05.2019 (Version 4.2.5)

What's new?

We release software updates for the Dyson 360 Heurist™ robot regularly. This update focuses on performance improvements.

To make sure your robot automatically receives the latest software, turn ‘Auto-update software’ on in your Dyson Link app. You can check which software version you have in your robot’s settings.

Released 17.04.2019 (Version 4.1.9)

We release software updates for the Dyson 360 Heurist™ robot regularly. This update focuses on performance improvements.

Specifically, this update includes:

Improved zoning performance

Autonomous recovery for some brush bar faults

To make sure your robot automatically receives the latest software, turn ‘Auto-update software’ on in your Dyson Link app. You can check which software version you have in your robot’s settings.
Switch your robot off by pressing the power button until the lights go out. Remove the post filter and insert the USB stick into the USB port.

Place the robot on its dock and ensure the dock is powered (i.e. the blue light on the dock is on).

Wait for the robot to start up, as indicated by the battery light being illuminated. Start the upgrade by holding down the power button for 10 seconds until a blue ring of animated lights appear.

WARNING: Do not attempt to interrupt the upgrade sequence until it has completed. Removal of the battery or USB stick during an upgrade may cause irreparable damage.

Once the upgrade is complete the lights will turn off. At this point, it’s safe to remove the USB stick and replace the filter cover.

Disable, enable and reset Wi-Fi
Your robot is automatically set to periodically send out a Wi-Fi signal that can be picked up as a local network (also called "Wi-Fi" mode). If desired this mode can be switched "OFF", "ON" again or "reset" by following the instructions below:

Download the "disable", "enable" or "reset" Wi-Fi file from the Dyson website on to a USB stick without renaming it. The USB stick must have at least 256MB of free space and must have no other files or folders on it.

The USB stick must be unencrypted and formatted to FAT32 or MS-DOS (FAT).

Please Note: For some web browsers, the file may be displayed in the browser instead of prompting you to download it. If this happens:

Return to this page using your browsers back button

Right click the link button

Select "Save as..." (or the equivalent text for your specific browser).

Save the file on to your USB.

Remove the rear filter of the vacuum cleaner and insert the USB drive into the USB connector on the back of the machine.
Place the robot on its dock and ensure the dock is powered (blue light on the dock is on).

Wait for the robot to start up, as indicated by the battery light being illuminated. Start the upgrade by holding down the power button for 10 seconds until a blue ring of animated lights appear.

The software will automatically switch ‘OFF’, ‘ON’ or ‘reset’ Wi-Fi mode (appropriate to the file downloaded).

Once complete the robot will turn off.

Remove the USB and replace the filter and filter cover. The robot is now ready to use as normal.

Disable Wi-Fi

Please click here to download the Wi-Fi disable file

Please Note: For some web browsers, the file may be displayed in the browser instead of prompting you to download it. If this happens, select ‘File’ then ‘Save As’ (or equivalent steps for your specific browser) to save the file on to your USB.

Enable Wi-Fi

Please click here to download the Wi-Fi reset file

This will erase all home network configruations from the robot.

Please Note: For some web browsers, the file may be displayed in the browser instead of prompting you to download it. If this happens, select ‘File’ then ‘Save As’ (or equivalent steps for your specific browser) to save the file on to your USB.

If you reset your WiFi settings, you will need to use the Dyson Link app to reconnect your robot to your home network.

Reset Wi-Fi

Please click here to download the Wi-Fi reset file

This will erase all home network configruations from the robot.

Please Note: For some web browsers, the file may be displayed in the browser instead of prompting you to download it. If this happens, select ‘File’ then ‘Save As’ (or equivalent steps for your specific browser) to save the file on to your USB

If you reset your WiFi settings, you will need to use the Dyson Link app to reconnect your robot to your home network.

Software download

Automatic upgrade via the Dyson Link app

Manually upgrade via USB

Software release notes

Disable, enable and reset Wi-Fi

Disable Wi-Fi

Enable Wi-Fi

Reset Wi-Fi

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Software download

Automatic upgrade via the Dyson Link app

Manually upgrade via USB

Software release notes

Disable, enable and reset Wi-Fi

Disable Wi-Fi

Enable Wi-Fi

Reset Wi-Fi

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