Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the High Torque brush bar isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

High Torque brush bar

Part no. 971655-02

Replacement brush bar for your Torque Drive cleaner head.

$39.99

High Torque brush bar

Part no. 971655-02

Replacement brush bar for your Torque Drive cleaner head.

$39.99

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Rear edge is not working. You can solve this by ordering a new one below.

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson vacuum cleaner.

$20.99

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson vacuum cleaner.

$20.99

Currently out of stock.

$20.99

Notify me

You might need a replacement part.

It looks like the V-ball wheel is not working. You can solve this by ordering a new one below.

V-ball wheel

Part no. 969332-01

Replacement v-ball wheel for your High Torque cleaner head.

$9.99

V-ball wheel

Part no. 969332-01

Replacement v-ball wheel for your High Torque cleaner head.

$9.99

Currently out of stock.

$9.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the Bin isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Bin

Part no. 965443-01

Replacement bin for your Dyson cordless vacuum.

$39.99

Bin

Part no. 965443-01

Replacement bin for your Dyson cordless vacuum.

$39.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the Docking station isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$32.99

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$32.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Hair screw tool housing & soleplate is not working. You can solve this by ordering a new one below.

Hair screw tool housing & soleplate

Part no. 972294-01

Replacement Hair screw tool housing & soleplate for your Dyson vacuum cleaner.

$79.99

Hair screw tool housing & soleplate

Part no. 972294-01

Replacement Hair screw tool housing & soleplate for your Dyson vacuum cleaner.

$79.99

Currently out of stock.

$79.99

Notify me

You might need a replacement part.

It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.

Hair screw tool

Part no. 971361-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Hair screw tool

Part no. 971361-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the Built-in dusting and crevice tool isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Built-in dusting and crevice tool

Part no. 971359-01

Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.

$149.99

Built-in dusting and crevice tool

Part no. 971359-01

Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.

$149.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Further help

Dyson V15s Detect Submarine™ Absolute

Let's get your machine working

Let's get your machine working

How to change the battery

Issue resolved

More help required

Troubleshooting

Alerts and LCD screen

Battery alerts

Charging the battery

LEDs whilst charging

Issue resolved

No power

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Replacement part required

No LEDs whilst charging

Inspect display

Issue not resolved, please speak to our Customer Support Team

Blue flashing LEDs whilst charging

Blockage alert

Check for blockages

Select floor tool

Accessory

Check inlet

Clear the bin

Washing the filter - video

Washing the filter - step by step

Replacement part required

Fluffy Optic™ cleaner head

Check inlet

Clear the bin

Washing the filter - video

Washing the filter - step by step

Hair screw tool

Digital Motorbar™ cleaner head

No attachment

Check inlet

Clear the bin

Washing the filter - video

Washing the filter - step by step

Dyson Submarine™ wet roller head

Cutting out

Diagnostic screen

Issue resolved

Unable to exit manually

Replacement part required

Filter attachment alert

Wash the filter - video

Washing the filter - step by step

Filter wash alert

Issue not resolved, please speak to our Customer Support Team

Yellow alert

Yes

Particle count and graph

Understanding the particle count

Unusual noise

Grating or rattle

Test the machine

Check the bin inlet

Check for blockages

High pitched whistle

Check inlet

Pick up issues

Blockage light

Digital screen showing alert

Dyson Submarine™ wet roller head not picking up debris

Replacement part required

Machine is not picking up well

Power or electrical issue

The battery alert is showing after a full charge

Battery not charging

Cutting out

No alert

Run time

Run time inaccurate after removing from charge

Run time with Dyson Submarine™ wet roller head

Machine has no power

LED showing

No power

Replacement part required