Let's get your machine working
Dyson V11Let's get your machine working
Dyson V11
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Checking for blockages
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Issue resolved
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Checking for blockages - step-by-step
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More help required
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Troubleshooting
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Alerts
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Exchange required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Hair screw tool pulsing
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Cutting out
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Issue not resolved, please speak to our Customer Support Team
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Motorbar cleaner head
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Accessory
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Filter wash alert
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Unusual noise
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Machine is pulsating
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Blockage light
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Check for blockages
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Select floor tool
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Hair screw tool pulsing
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Check inlet
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Replacement part required
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Motorbar cleaner head
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Check inlet
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Replacement part required
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Accessory blocked
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Check inlet
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Replacement part required
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Cutting out
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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High pitched whistle
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Replacement part required
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Motorbar cleaner head
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Pick up issues
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Blockage light
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Digital screen showing alert
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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No LED
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Inspect display
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Replacement part required
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Washing the filter - step-by-step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Fine dust from new
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Issue not resolved, please speak to our Customer Support Team
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The brush bar is not spinning on the floor tool
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step-by-step
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Scratches or marks on the wand
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Replacement part required
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Download the user guide
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How to get started
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Using your machine for the first time
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How to select the language for your machine
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Power modes
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Attaching the accessories
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Changing the battery
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Charging your battery
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Charging the machine - step-by-step
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Installing the dock
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Installing the dock - step-by-step
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Locating the serial number
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Turning off the alerts
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How to change the battery
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How to empty the bin
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Emptying the bin - step-by-step
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How to clean the bin and cyclone
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How to wash the filter
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Washing the filter - step-by-step
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How to clean the floor tool
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Hair screw tool
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Motorbar cleaner head
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.
Hair screw tool
Part no. 971426-01
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
$79.99
Hair screw tool
Part no. 971426-01
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
$79.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$29.99
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$29.99
$29.99
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$29.99
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$29.99
$29.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Docking station isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$32.99
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$32.99
You might need a replacement part.
It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.
Dyson vacuum filter
Part no. 970013-02
Compatible with:
- Dyson V15 Detect™ vacuums
- Dyson V11™ vacuums
$43.99
Dyson vacuum filter
Part no. 970013-02
Compatible with:
- Dyson V15 Detect™ vacuums
- Dyson V11™ vacuums
$43.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622