Let's get your machine working
Dyson Ball Animal 3 Complete
Let's get your machine working
Dyson Ball Animal 3 Complete
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How to clean the bin and cyclone
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Issue resolved
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More help required
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Troubleshooting
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Pick up issues
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Check both base and hose
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Hose and Wand
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Check the hose
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Check the cyclone
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Checking the hose - step by step
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The hose has split
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Replacement part required
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Replacement part required
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Replacement part required
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Check the Wand
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Replacement part required
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Check the base
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Issue not resolved, please speak to our Customer Support Team
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Intermittent spinning
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Check Cleaner head
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Check suction at the inlet
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Check suction at head
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Replacement part required
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Check duct
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Check changeover valve
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Suction weaker than usual
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Reset the Brush bar
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Has performance improved?
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Check the inlet suction
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Check suction at head
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Replacement part required
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Power issue
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Issue not resolved
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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The ball clicks
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Refit the post-filter
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Grinding noise
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Check Cleaner head
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High pitched whistle
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Remove the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Refit the post-filter
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Replacement part required
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Loud noise when machine is switched off
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Check for blockages
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty
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Visible issue
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Bin base jammed
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Issue not resolved, please speak to our Customer Support Team
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Manually open the bin
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Ball shell has come off
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Filter side
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Brush bar won't switch off
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Bin release not working
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Replacement part required
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Check red rod
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Replacement part required
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Replacement part required
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Replacement part required
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Machine is hard to push
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Reset the Brush bar
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Brush bar spinning, check the soleplate
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Machine spitting out dust
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Stabiliser issue
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Check the duct and hose
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The Cleaner head is lifting off the floor
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Check duct and internal hose
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Wand stuck
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Issue not resolved, please speak to our Customer Support Team
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How to start vacuuming
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How to turn the Brush bar on and off
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How to carry your Dyson machine
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How to assemble your Dyson machine
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How to assemble your Dyson machine - step by step
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User guide
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How to empty the bin
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How to empty the bin - step by step
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Washing the filters
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Washing the filters - step by step
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.
HEPA post filter
Part no. 920769-03
Replacement HEPA post filter for your Dyson vacuum cleaner.
$56.99
HEPA post filter
Part no. 920769-03
Replacement HEPA post filter for your Dyson vacuum cleaner.
$56.99
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Cyclone handle is not working. You can solve this by ordering a new one below.
Cyclone handle
Part no. 966060-01
Replacement cyclone handle for your Dyson vacuum cleaner.
$32.99
Cyclone handle
Part no. 966060-01
Replacement cyclone handle for your Dyson vacuum cleaner.
$32.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 968154-01
Two tools in one – brush and wide nozzle. For simple switching between tasks.
$43.99
Combination tool
Part no. 968154-01
Two tools in one – brush and wide nozzle. For simple switching between tasks.
$43.99
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.
HEPA post filter
Part no. 920769-03
Replacement HEPA post filter for your Dyson vacuum cleaner.
$56.99
HEPA post filter
Part no. 920769-03
Replacement HEPA post filter for your Dyson vacuum cleaner.
$56.99
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
$10.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson Ball Animal 3 Complete
