Let's get your machine working
Dyson V12 Detect Slim
Let's get your machine working
Dyson V12 Detect Slim
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Cleaning the lens
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Issue resolved
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More help required
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Troubleshooting
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The LCD screen
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Replacement part required
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Check for blockages
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Select floor tool
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Motorbar cleaner head
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Check inlet
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Hair screw tool pulsing
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Laser Slim Fluffy™ cleaner head pulsing
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Washing the brush bar
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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Accessory blocked
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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Replacement part required
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Filter wash alert
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Particle count and graph
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Understanding the particle count
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Unusual noise
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Grating or rattle
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Check for blockages
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Select floor tool
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Motorbar cleaner head
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Replacement part required
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Fluffy Optic™ cleaner head
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Replacement part required
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Washing the brush bar
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Replacement part required
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Washing the brush bar
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Replacement part required
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Test the machine
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Check the bin inlet
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Replacement part required
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High pitched whistle
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Cutting out
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Power or electrical issue
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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Replacement part required
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Dark spots
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Laser or light not working
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Laser not working
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Laser not working
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Replacement part required
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Check the inlet
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Test another tool
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Replacement part required
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Replacement part required
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Light not working
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Check the inlet
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Test another tool
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Replacement part required
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The brush bar is not spinning on the floor tool
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Fluffy Optic™ cleaner head
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Washing the brush bar
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Replacement part required
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Motorbar cleaner head
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step by step
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The reactive suction power isn't working
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Issue not resolved, please speak to our Customer Support Team
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Installing the Floor Dok Multi™
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How to install the Floor Dok Multi™
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Machine run times
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How to get started
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How to change the alert settings
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Using your machine for the first time
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How to get started - step by step
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How to select the language for your machine
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Power modes
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Attaching the accessories
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Changing the battery
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Change alert setting
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Charging your battery
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Installing the dock
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How to install the dock - step by step
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More help required
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Locating the serial number
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Using the LCD screen
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Particle count and graph
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Understanding the particle count
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How to select the language for your machine
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Turning off the alerts
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Fluffy Optic™ cleaner head
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Laser Slim Fluffy™ cleaner head
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Download the user manual
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Checking for blockages
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Check for blockages - step by step
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How to change the battery
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How to empty the bin
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Empty the bin - step by step
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How to charge the machine
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How to clean the bin and cyclone
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How to wash the filter
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Washing the filter - step by step
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How to clean the floor tool
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Cleaning the Fluffy Optic™ cleaner head
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Clear the floor tool - step by step
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Washing the brush bar - step by step
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Cleaning the Hair screw tool
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Cleaning the Laser Slim Fluffy™ cleaner head
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Clear the floor tool - step by step
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Washing the brush bar - step by step
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Clean the Motorbar cleaner head
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.
Dyson vacuum filter
Part no. 971517-01
Compatible with:
Dyson V12™ vacuums
$39.99
Dyson vacuum filter
Part no. 971517-01
Compatible with:
Dyson V12™ vacuums
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.
Hair screw tool
Part no. 972213-02
$79.99
Hair screw tool
Part no. 972213-02
$79.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Laser Slim Fluffy™ cleaner head is not working. You can solve this by ordering a new one below.
Laser Slim Fluffy™ cleaner head
Part no. 971360-02
Laser Slim Fluffy™ cleaner head
Part no. 971360-02
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson V12 Detect Slim
