Let's get your machine working
Dyson Cu-Beam Up 4K (Silver)
Let's get your machine working
Dyson Cu-Beam Up 4K (Silver)
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Cleaning information
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Cleaning instructions
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More help required
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Troubleshooting
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Power issue
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No output from light
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Light not switched on
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Issue resolved
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Check other appliances
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Electrical supply issue
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Issue resolved
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Other appliances working
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Light not accessible
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Light accessible
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No power to luminaire
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Fuse intact, check DALI
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Issue not resolved, please speak to our Customer Support Team
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DALI system in use
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Issue not resolved, please speak to our Customer Support Team
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Light working without DALI
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Fuse has blown
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Has the fuse blown? - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check mains electricity
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Output too bright/dim
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No dimmer - direction of light
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Incorrectly installed
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Installed correctly
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Over 2.5m from floor
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Installed under recommendation
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Installed with dimmer
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AC Mains/Triac installed
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Analogue dimmer installed
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No DALI converter
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DALI converter installed
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Issue not resolved, please speak to our Customer Support Team
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Light working without DALI
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DALI dimmer installed
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Issue not resolved, please speak to our Customer Support Team
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Light working without DALI
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Unsure on dimmer type
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Output will not turn off
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No dimmer installed
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Unsure on dimmer installation
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Output will not dim
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Visible issue
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Wires are too short
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Replacement part required
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Confirm correct length
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Video showing fuse replacement
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How to replace the fuse - step by step
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Testing the fuse
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Installation information
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Installation video
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Installation guide
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Included in the box
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Useful information
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Serial number location
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No
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Technical specifications
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Luminaire replacement video
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How to replace the luminaire - step by step
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please get in touch.
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
Further help
Dyson Cu-Beam Up 4K (Silver)
