Let's get your machine working
Dyson Pure Cool Link™ Tower (Blue/Iron)Let's get your machine working
Dyson Pure Cool Link™ Tower (Blue/Iron)
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Cleaning the machine
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Issue resolved
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More help required
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Troubleshooting
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Issue resolved
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Issue not resolved, speak to our Customer Support Team
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team
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Flashing green light
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Issue not resolved, please speak to our Customer Support Team
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Connecting your machine
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Add machine
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I'm having trouble with this step
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Preparing to connect
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Pair the machine
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Android devices
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I'm having trouble with this step
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Enter your machine’s password
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I'm having trouble with this step
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Start connection
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Apple
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I'm having trouble with this step
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I'm having trouble with this step
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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Flashing/Solid white light
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I'm having trouble with this step
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Machine not connected
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I'm having trouble pairing with the machine
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Android devices
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Enter your machine’s password
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I'm having trouble with this step
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Start connection
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Complete set-up
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I'm having trouble with this step
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Apple
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I'm having trouble with this step
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The app isn't finding my machine
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I'm not sure
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Voice control
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Google Assistant Help and Support
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How do I connect my Dyson machine to my Google Assistant-enabled device?
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Controlling a machine with your Google Assistant
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How do I disconnect my machine from the Google Home app?
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I'm having problems with Google Assistant
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Google Assistant didn't respond to my command
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The Google Assistant is still not responding
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I’m not able to log into my Dyson account when linking the Dyson Action
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The Google Home app isn't discovering my machine
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Google Home isn't discovering my machine
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My Dyson machine didn’t respond to Google Assistant as expected
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Incorrect commands
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What voice commands can I use with my Dyson machine?
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Unusual noise
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Clicking noise
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Clicking when oscillating
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Issue resolved
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Issue not resolved, speak to our Customer Support Team
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Whining or whistling noise
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Humming noise when turned off
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Issue resolved
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Issue not resolved, speak to our Customer Support Team
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Performance
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Airspeed won't change
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Test the other remote buttons
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Check app
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Replacement part required
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Changing the battery
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Remote control doesn't work
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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Airspeed not as powerful
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Check and clean loop amplifier
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Power or electrical issue
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No power
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power but the LED is on
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No power to the machine at all
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Unusual smell
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Issue not resolved, speak to our Customer Support Team
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Dusty
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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E code displayed
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Issue not resolved, speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Sensor Failure
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Replacement part required
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The Main body LED does not light
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Check the electrics
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Issue not resolved, speak to our Customer Support Team
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Oscillation problem
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Machine is not oscillating
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Check remote control
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, speak to our Customer Support Team
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Remote control doesn't work
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Machine has no power
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Test the remote control
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Auto mode
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Using the app for Auto mode
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Using the remote control for Auto mode
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Replace the filter
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What do the lights mean?
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Quick start guide
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Step-by-step guide on how to use your purifier
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Assembling your Dyson machine
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How the adjust the airflow
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How to use the remote control
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Where is the serial number located?
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How to use Night mode
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User guide
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Replace the battery
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967400-02
Replacement remote control for your Dyson fan.
$32.99
Remote control
Part no. 967400-02
Replacement remote control for your Dyson fan.
$32.99
$32.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 967400-02
Replacement remote control for your Dyson fan.
$32.99
Remote control
Part no. 967400-02
Replacement remote control for your Dyson fan.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622