Let's get your machine working
Dyson Hot+Cool™ Jet Focus AM09 (White/Silver)
Let's get your machine working
Dyson Hot+Cool™ Jet Focus AM09 (White/Silver)
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Troubleshooting
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Power or electrical issue
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Remote control doesn't work
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Issue resolved
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Remote control doesn't work
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Change the remote battery
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Replacement part required
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Intermittent power
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Hard reset
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Issue not resolved, please speak to our Customer Support Team
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Check the machine
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LED won't disappear
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No power but the LED is on
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Remote control doesn't work
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Replace the battery
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Test the remote
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Replacement part required
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Camera test
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Willing to test LED
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No LED
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Replacement required
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Replace the batteries
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Replacement part required
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No power but the LED is on
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Machine will not turn on
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Test the other buttons on the remote
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Check the battery
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Replacement part required
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Hard reset
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Machine will not turn on
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Machine won't switch off
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Replace the battery
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Humming noise
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More help required
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Cleaning your Dyson heater
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Issue resolved
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Replacing the remote control battery
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Battery replacement - step by step
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How to adjust the airflow
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How to assemble your Dyson machine
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Getting started
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How to use the controls on the remote
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How to find the serial number
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How to use the sleep timer
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User guide
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Performance
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Airspeed won't change
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Airspeed won't change
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Airflow not as powerful
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Airspeed not as powerful
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Check and clean machine - step-by-step
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Focused flow or diffused flow mode not working
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Performance
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The fan oscillates but there is no airflow
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Issue not resolved, speak to our Customer Support Team
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My machine is not cooling
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My machine is not heating
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There's a problem with the oscillation
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Issue not resolved, please speak to our Customer Support Team
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Oscillating range
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Issue not resolved, please speak to our Customer Support Team
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Normal oscillation range
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Issue not resolved, please speak to our Customer Support Team
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My machine is not oscillating
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Test the other buttons on the remote
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Change the remote battery
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Oscillation speed
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Issue not resolved, please speak to our Customer Support Team
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The oscillation won't turn off
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The temperature from the fan does not increase
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The airflow mode will not change
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Issue not resolved, speak to our Customer Support Team
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Replace the battery
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Replacement remote required
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Replacement part required
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Issue not resolved, speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty smell
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Visible issue
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C code on display
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F code on display
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F2
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F3
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F4
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F5
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F6
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There is an H code on the display
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No power but the LED is on
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No LED
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Issue not resolved, speak to our Customer Support Team
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No power
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Part broken
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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There's a problem with the tilt mechanism
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Base is not working. You can solve this by ordering a new one below.
Base
Part no. 966534-02
Replacement base for your Dyson fan heater.
$32.99
Base
Part no. 966534-02
Replacement base for your Dyson fan heater.
$32.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Remote control
Part no. 966538-01
Replacement remote control for your Dyson fan heater.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson Hot+Cool™ Jet Focus AM09 (White/Silver)
