Let's get your machine working
Dyson Small Ball AnimalLet's get your machine working
Dyson Small Ball Animal
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Cleaning the bin and cyclone
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Issue resolved
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More help required
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Troubleshooting
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Pick up issue
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Check both base and hose
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Issue resolved
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Check changeover valve
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Check the cyclone
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Wash the filters
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Hose and Wand
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Check the hose
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Check the Wand
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Replacement part required
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Check the base
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Check inlet suction
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Check suction at head
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Check duct
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Replacement part required
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Suction weaker than usual
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Intermittent spinning
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Check Cleaner head
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Check the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Power or electrical issue
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The Brush bar is not spinning on the floor tool
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Check for blockages
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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The ball clicks
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Refit the post-filter
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Replacement part required
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Grating or grinding noise
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Check Cleaner head
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Replacement part required
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High pitched whistle
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Remove the post-filter
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Refit the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Loud noise when machine is switched off
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Squeaking noise
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Ball shell has come off
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Filter side
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Replacement part required
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Problem with the Brush bar
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Replacement part required
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The bin base won't open
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Manually release the base
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Replacement part required
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Machine is hard to push
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Check soleplate
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Move slider on Cleaner head
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Replacement part required
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Reset the Brush bar
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Replacement part required
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Check the Cleaner head
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Replacement part required
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Cleaner head lifts
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Check the duct and internal hose
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Check changeover valve
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Check the Cleaner head
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The hose has split
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Replacement part required
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Replacement part required
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Place an order
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Spitting out dust
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Reclining mechanism broken
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Machine won't recline
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Machine will not stand upright
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Quick start guide
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How to assemble your Dyson machine
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How to carry the machine
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How to start vacuuming
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How to use the Brush bar
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How to attach the Wand and hose
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Serial number location
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User guide
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Emptying the bin
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Washing the filters - video
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Washing the filter - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 967277-01
Replacement wand handle for your Dyson vacuum cleaner.
$56.99
Wand handle
Part no. 967277-01
Replacement wand handle for your Dyson vacuum cleaner.
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 967276-01
Replacement post filter for your Dyson vacuum cleaner.
$69.99
Post filter
Part no. 967276-01
Replacement post filter for your Dyson vacuum cleaner.
$69.99
$69.99
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 966471-02
Replacement brush bar for your Dyson vacuum cleaner.
$69.99
Brush bar
Part no. 966471-02
Replacement brush bar for your Dyson vacuum cleaner.
$69.99
How to install this part
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 966471-02
Replacement brush bar for your Dyson vacuum cleaner.
$69.99
Brush bar
Part no. 966471-02
Replacement brush bar for your Dyson vacuum cleaner.
$69.99
How to install this part
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 966442-10
Replacement cyclone for your Dyson vacuum cleaner.
$105.99
Cyclone
Part no. 966442-10
Replacement cyclone for your Dyson vacuum cleaner.
$105.99
$105.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965070-01
Replacement bin for your Dyson vacuum cleaner.
$43.99
Bin
Part no. 965070-01
Replacement bin for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 967343-01
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
Cleaner head
Part no. 967343-01
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
$20.99
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
$20.99
$20.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 966442-10
Replacement cyclone for your Dyson vacuum cleaner.
$105.99
Cyclone
Part no. 966442-10
Replacement cyclone for your Dyson vacuum cleaner.
$105.99
$105.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
How to install this part
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 967276-01
Replacement post filter for your Dyson vacuum cleaner.
$69.99
Post filter
Part no. 967276-01
Replacement post filter for your Dyson vacuum cleaner.
$69.99
$69.99
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 966444-02
Replacement pre-filter for your Dyson vacuum cleaner.
$83.99
Pre-filter
Part no. 966444-02
Replacement pre-filter for your Dyson vacuum cleaner.
$83.99
$83.99
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 965082-01
Replacement stair tool for your Dyson vacuum cleaner.
$9.99
Stair tool
Part no. 965082-01
Replacement stair tool for your Dyson vacuum cleaner.
$9.99
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 967277-01
Replacement wand handle for your Dyson vacuum cleaner.
$56.99
Wand handle
Part no. 967277-01
Replacement wand handle for your Dyson vacuum cleaner.
$56.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need to arrange a visit from a Dyson expert.
It looks like the Soleplate isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Soleplate
Part no. 967273-02
Replacement soleplate for your Dyson vacuum cleaner.
$43.99
Soleplate
Part no. 967273-02
Replacement soleplate for your Dyson vacuum cleaner.
$43.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 967343-01
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
Cleaner head
Part no. 967343-01
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
How to install this part
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
How to install this part
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$32.99