Let's get your machine working
Dyson DC66 Full Kit
Let's get your machine working
Dyson DC66 Full Kit
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DC65 / DC66 / UP13
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How to clean the bin and cyclone
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More help required
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Troubleshooting
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Pick up issues
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Check both base and hose
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Issue resolved
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Check the Cleaner head
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Check the cyclone
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Wash the filters
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head - step by step
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Issue not resolved, please speak to our Customer Support Team
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Hose and Wand
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Check the hose
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Checking the hose step by step
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The hose has split
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Replacement part required
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Replacement part required
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Replacement part required
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Check the Wand
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Replacement part required
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Check the base
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Intermittent spinning
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Check Cleaner head
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The Brush bar spins intermittently
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Check suction at the inlet
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Check suction at head
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Check duct
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Check changeover valve
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Replacement part required
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Suction weaker than usual
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Reset the Brush bar
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Has performance improved?
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Check the inlet suction
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Issue not resolved, please speak to our Customer Support Team
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Power issue
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The Brush bar is not spinning on the floor tool
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No power
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Less than two hours
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Issue not resolved
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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The ball clicks
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Refit the post-filter
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Grinding noise
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Clear the Cleaner head
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High pitched whistle
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Remove the post-filter
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Refit the post-filter
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Loud noise when machine is switched off
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Check for blockages
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Ball shell has come off
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Filter side
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Bin release not working
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Check red rod
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Machine is hard to push
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Reset the Brush bar
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Brush bar spinning, check the soleplate
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Replacement part required
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Cleaner head falling off
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Machine spitting out dust
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Stabiliser issue
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The Cleaner head is lifting off the floor
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The Brush bar spins intermittently
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Check duct and internal hose
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Check the duct and hose
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Wand stuck
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How to assemble your Dyson machine
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Issue resolved
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How to start vacuuming
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How to turn the Brush bar on and off
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User guide
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How to carry your Dyson machine
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How to empty the bin
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Washing the filters
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Washing the filters - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.
HEPA post filter
Part no. 920769-01
Replacement HEPA post filter for your Dyson vacuum cleaner.
$61.99
HEPA post filter
Part no. 920769-01
Replacement HEPA post filter for your Dyson vacuum cleaner.
$61.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$83.99
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$83.99
You might need a replacement part.
It looks like the Cyclone handle is not working. You can solve this by ordering a new one below.
Cyclone handle
Part no. 966060-01
Replacement cyclone handle for your Dyson vacuum cleaner.
$32.99
Cyclone handle
Part no. 966060-01
Replacement cyclone handle for your Dyson vacuum cleaner.
$32.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Soleplate isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Soleplate
Part no. 965920-01
Replacement soleplate for your Dyson vacuum cleaner.
$32.99
Soleplate
Part no. 965920-01
Replacement soleplate for your Dyson vacuum cleaner.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the HEPA post filter is not working. You can solve this by ordering a new one below.
HEPA post filter
Part no. 920769-01
Replacement HEPA post filter for your Dyson vacuum cleaner.
$61.99
HEPA post filter
Part no. 920769-01
Replacement HEPA post filter for your Dyson vacuum cleaner.
$61.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$83.99
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$83.99
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
Stair tool
Part no. 920756-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
$10.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson DC66 Full Kit
