Let's get your machine working
Dyson DC61 AnimalLet's get your machine working
Dyson DC61 Animal
-
-
Maintaining your Dyson machine
-
Charging the battery
-
Issue resolved
-
More help required
-
Troubleshooting
-
Pick up issue
-
Filter has been washed, machine is still pulsating
-
Issue resolved
-
Replacement part required
-
Pick up issue
-
Checking for blockages - Remove the bin
-
Checking for blockages - Washing the filters
-
Issue not resolved, please speak to our Customer Support Team
-
Replacement part required
-
Check for blockages within the Mini motorized head
-
Machine is pulsating
-
Machine pulsates with the bin open
-
Machine pulsates with the bin removed
-
Machine pulsates with pre-filter removed
-
Machine only pulsates with the filters in
-
Confirm the filter has been washed
-
Replacement part required
-
Wash the filter
-
Issue not resolved, please speak to our Customer Support Team
-
Machine doesn't pulsate without the bin
-
Replacement part required
-
Pick up issues
-
Replacement part required
-
Power or electrical issue
-
Cutting out
-
Amber light
-
Amber light still showing
-
Replacement part required
-
Machine is now working
-
Blue flashing light
-
Issue not resolved, please speak to our Customer Support Team
-
Machine is now charging
-
Replacement part required
-
No light when charging
-
Replacement part required
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
MAX power button flashes
-
7 or 8 times
-
10 times
-
No further assistance required
-
Issue not resolved, please speak to our Customer Support Team
-
No light
-
No light / No power
-
Light is showing on the machine
-
Solid blue light when charging
-
Replacement part required
-
Red flashing lights
-
Issue not resolved, please speak to our Customer Support Team
-
More than 12 red flashes
-
Solid blue light
-
Replacement part required
-
Machine will not turn on
-
Unusual noise
-
Grinding or grating
-
Replacement part required
-
Machine is still making a grating or grinding noise
-
Check for blockages within the Mini motorized head
-
Replacement part required
-
Unusual smell
-
Damp or musty
-
Steps to help remove the smell
-
Washing the filters
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Visible issue
-
MAX power button does not work
-
Issue not resolved, please speak to our Customer Support Team
-
Brush bar not spinning/spinning intermittently
-
Check the electrical contacts
-
Bin inlet is jamming
-
The bin is damaged
-
Issue resolved
-
Part broken
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Replacement part required
-
Using your Dyson machine
-
How to fit a part
-
How to fit the bin
-
How to fit the cyclone
-
How to fit the battery
-
Machine run time
-
Where is the serial number located?
-
User guide
-
Cleaning the bin and cyclone
-
Emptying the bin
-
Washing the filters - video
-
Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Dyson vacuum pre-filter is not working. You can solve this by ordering a new one below.
Dyson vacuum pre-filter
Part no. 965661-01
Compatible with:
Dyson V8™ vacuums, with pinch pre-filter
Dyson V7™ vacuums
Dyson V6™ vacuums
$20.99
Dyson vacuum pre-filter
Part no. 965661-01
Compatible with:
Dyson V8™ vacuums, with pinch pre-filter
Dyson V7™ vacuums
Dyson V6™ vacuums
$20.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
How to install this part
You might need a replacement part.
It looks like the Dyson vacuum pre-filter is not working. You can solve this by ordering a new one below.
Dyson vacuum pre-filter
Part no. 965661-01
Compatible with:
Dyson V8™ vacuums, with pinch pre-filter
Dyson V7™ vacuums
Dyson V6™ vacuums
$20.99
Dyson vacuum pre-filter
Part no. 965661-01
Compatible with:
Dyson V8™ vacuums, with pinch pre-filter
Dyson V7™ vacuums
Dyson V6™ vacuums
$20.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
How to install this part
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
How to install this part
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Mini motorhead is not working. You can solve this by ordering a new one below.
Mini motorhead
Part no. 962748-02
Replacement mini Motorhead for your Dyson vacuum cleaner.
$69.99
Mini motorhead
Part no. 962748-02
Replacement mini Motorhead for your Dyson vacuum cleaner.
$69.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
How to install this part
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 965815-01
Replacement crevice tool for your Dyson vacuum cleaner.
$1.99
Crevice tool
Part no. 965815-01
Replacement crevice tool for your Dyson vacuum cleaner.
$1.99
$1.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$32.99
How to install this part
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Docking station
$32.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$20.99
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$20.99
$20.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 965878-01
Replacement cyclone for your Dyson vacuum cleaner.
$69.99
Cyclone
Part no. 965878-01
Replacement cyclone for your Dyson vacuum cleaner.
$69.99
How to install this part
You might need a replacement part.
It looks like the Mini motorhead is not working. You can solve this by ordering a new one below.
Mini motorhead
Part no. 962748-02
Replacement mini Motorhead for your Dyson vacuum cleaner.
$69.99
Mini motorhead
Part no. 962748-02
Replacement mini Motorhead for your Dyson vacuum cleaner.
$69.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson vacuum pre-filter is not working. You can solve this by ordering a new one below.
Dyson vacuum pre-filter
Part no. 965661-01
Compatible with:
Dyson V8™ vacuums, with pinch pre-filter
Dyson V7™ vacuums
Dyson V6™ vacuums
$20.99
Dyson vacuum pre-filter
Part no. 965661-01
Compatible with:
Dyson V8™ vacuums, with pinch pre-filter
Dyson V7™ vacuums
Dyson V6™ vacuums
$20.99