Let's get your machine working
Dyson Supersonic r™hair dryer (Ceramic Pink)
Let's get your machine working
Dyson Supersonic r™hair dryer (Ceramic Pink)
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Please select the appropriate option
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Cleaning your machine
To clean the main body of the appliance, and the attachments, use a dry cloth.

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Please select the appropriate option
Please select the appropriate option
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Please select the appropriate option
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Buzzing noise
A slight ionizer buzzing noise may be heard around the body of the machine.
Power off your machine, but leave the mains electricity supply plugged in and switched on. After 1-2 minutes the buzzing noise will disappear with no usage, then reappear again when the product is in use. This is normal product behaviour.
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Clean the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
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Cleaning your filter
To maintain optimal performance of your hair dryer, clean your filter when
prompted by the yellow flashing LED light, or if you feel reduced airflow.
A white light flashes when the filter is absent or not properly fitted.

Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.

Remove the filter cage by sliding down the powercord and opening at the split line.

Slide the two filter pieces away to separate.

Wipe away any loose, large debris such as hair strands or large dust particles, from the filter cage.

Rinse the two filter parts under a warm running tap.

Using a pea-sized amount of clarifying shampoo, lightly scrub the exterior of the inner filter cage in small, circular motions. Then, lightly scrub the interior of the inner filter cage with up and down motions before rinsing.

Hold up to the light to ensure there is no remaining debris or dirt.

Using a pinching motion, gently squeeze dry the inner filter cage with a dry paper towel.

Allow both filters to fully dry before proceeding.

Slide the inner filter back into the cage, then open at the split line and replace back on to the machine to click into place.

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Is the problem with the airflow or the temperature?
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Intelligent attachments
The intelligent attachments are preset with optimal airflow and temperature ranging, and recognise your last-used setting with attachment learning.
The airflow can also be adjusted manually using the airflow button.
The LED lights indicate which settings you are using. The available settings are:
One white light - Gentle (styling)

Two white lights - Medium (regular drying)

Three white lights - Fast (fast drying)

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Cleaning the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
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Intelligent attachments
The intelligent attachments are preset with optimal airflow and temperature ranging, and recognise your last-used setting with attachment learning.
The temperature can also be adjusted manually using the temperature button.
The LED lights indicate which settings you are using. The available settings are:
One blue light - Cool

One red light - Low (gentle drying)

Two red lights - Medium (regular drying)

Three red lights - High (fast drying and styling)

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Cleaning the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
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Please select the appropriate option
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Check the machine
Please check that the socket is not being shared with another electrical device as this may effect the voltage.
Please note we do not recommend using your product via an extension cable.
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Cleaning the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
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Please allow the machine to cool, and then connect the power cable to the mains supply socket.
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Cleaning the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Reference code:
Cleaning the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Reference code:
Cleaning your filter
To maintain optimal performance of your hair dryer, clean your filter when
prompted by the yellow flashing LED light, or if you feel reduced airflow.
A white light flashes when the filter is absent or not properly fitted.

Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.

Remove the filter cage by sliding down the powercord and opening at the split line.

Slide the two filter pieces away to separate.

Wipe away any loose, large debris such as hair strands or large dust particles, from the filter cage.

Rinse the two filter parts under a warm running tap.

Using a pea-sized amount of clarifying shampoo, lightly scrub the exterior of the inner filter cage in small, circular motions. Then, lightly scrub the interior of the inner filter cage with up and down motions before rinsing.

Hold up to the light to ensure there is no remaining debris or dirt.

Using a pinching motion, gently squeeze dry the inner filter cage with a dry paper towel.

Allow both filters to fully dry before proceeding.

Slide the inner filter back into the cage, then open at the split line and replace back on to the machine to click into place.

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Leave the machine to cool
Unplug the machine from the mains supply socket and leave to cool for a minimum of 1 hour.
Try a different plug socket
Plug the machine into a different plug socket.
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Clear the error
Unplug the machine from the mains supply socket and leave to cool for a minimum of 1 hour.
Insert the plug back in the socket, switch the mains plug on and turn your machine back on.
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A white and blue flashing light indicates that there is no attachment connected to the machine.

Please ensure you have fitted an attachment before switching on the machine.
If there is no attachment connected to the machine, it will not power on.

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This indicates that your filter is either absent or not fitted properly.
Please ensure the filter is fitted correctly.

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Clear the error
Switch off your machine, switch off the mains plug and unplug your plug from the socket.
Wait for the three white LED lights to stop flashing then, insert the plug back in the socket, switch the mains plug on and turn your machine back on to clear the error.
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Filter maintenance
A yellow flashing light indicates the filter needs to be cleaned.

Cleaning the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
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Attachments
Please ensure you have fitted an attachment before switching on the machine.
If there is no attachment connected to the machine, it will not power on.

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Check voltage
Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:
220-240V
Australia
China
Egypt
Europe
Greenland
Hong Kong
India
Indonesia
Ireland
Malaysia
New Zealand
Peru
Philippines
Russia
Singapore
South Africa
South Korea
Thailand
United Arab Emirates
United Kingdom
100-127V
Canada
Japan
Mexico
Taiwan
United States of America
For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.
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Plug the machine back in using a different plug socket
Please retest the machine once in a country with the same electricity supply range to where it was purchased.
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Leave the machine to cool
Unplug the machine from the mains supply socket and leave to cool for a minimum of 1 hour.
Try a different plug socket
Plug the machine into a different plug socket.
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Lights
Check the lights on the machine.

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Plug falls out of socket
At times the plug may fall out of the socket when pulled.
To avoid this, either use a different closer socket or place a small amount of cable on the floor to aid with retention.
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ON/OFF switch
The machine is switched off by pressing the ON/OFF switch.

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How to buy and fit parts for your machine
Get original replacement parts direct from Dyson and learn how to fit them with your machine.
Replacement parts
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Please check if your machine is under guarantee or purchase replacement parts below - your part will then be delivered to you. Your machine comes with complimentary parts when covered under your guarantee policy. To check if yours is still under guarantee, visit MyDyson
Please select the appropriate option
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How to replace the filter
Make sure you unplug your machine from the mains electricity supply and allow it to cool down before replacing your filter unit.
Remove the filter cage by sliding down the powercord and opening at the split line.

Open the new filter at the split line and slide on to the machine to click into place.

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Finding the machine serial number
The serial number can be found in the following locations:
On the box of the machine.
On the power cord near the plug.
Please select the appropriate option
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Acrid smell
An acrid smell is to be expected upon the first few uses. This smell is caused by the coating used in the manufacturing process commonly applied to appliances that use a heating element. The smell will fade away after repeat uses of the appliance.
To speed up this process, use the appliance on a high heat setting.
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Dusty smell
If your appliance has a dusty smell, ensure that the air exit is free of obstructions and clean the filter.
Clean the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
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Please select the appropriate option
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Damaged/dislodged seal
The strain relief ring seal, which is located underneath the filter cage, may dislodge accidentally when removing the filter cage. The seal should be left in place when possible.
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How to use the attachments
Magnetic attachments can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.
You must fit an attachment before switching on the machine in order for your hair dryer to work.

Powerful air attachment
Produces high-velocity airflow to dry hair fast.

Pro concentrator
Focuses air precisely where you need it.

Gentle air attachment
Evenly diffuses and smooths air flow so it’s gentler on the scalp.

Smoothing nozzle
Helps deliver more ions for decreased frizz and a smooth, natural finish.

Flyaway attachment
Attracts longer hairs and hides flyaways on finished styles, using the Coanda effect.

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Getting started
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
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Getting started
Plug in your machine.
Select an attachment
Magnetic attachments can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.
You must fit an attachment before switching on the machine in order for your hair dryer to work.

Choose your settings
Intelligent attachments are preset with optimal air flow and temperature ranging, and recognise your last-used setting with attachment learning.

The airflow and temperature can also be adjusted manually using the airflow and temperature buttons.
Cold shot button
Additionally, you can press and hold the cold shot button to activate the cold shot.

Where to hold your Dyson Supersonic r™ hair dryer
The top of your Dyson Supersonic r™ hair dryer may become hot to the touch due to the heating element.
Hold your Dyson Supersonic r™ hair dryer where you can comfortably reach the buttons on the front and back of the machine with one hand.
This is where the machine will be coolest.

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Styling
Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.
You can follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. You can find our social media links below.
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Cold shot button
Press and hold the cold shot button to activate the cold shot.

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Airflow control
One white light - Gentle (styling)
Two white lights - Medium (regular drying)
Three white lights - Fast (fast drying)

Temperature control
One blue light - Cool
One red light - Low (gentle drying)
Two red lights - Medium (regular drying)
Three red lights - High (fast drying and styling)

Yellow flashing
A yellow flashing light indicates the filter needs to be cleaned.

White flashing
A white flashing filter light indicates that your filter is either absent or not fitted properly.
Please ensure the filter is fitted correctly.

White and blue flashing
A white and blue flashing light indicates that there is no attachment connected to the machine.
If there is no attachment connected to the machine, it will not power on.

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Settings
Intelligent attachments are preset with optimal air flow and temperature ranging, and recognise your last-used setting with attachment learning.

LEDs
LED colours indicate the four possible heat settings and three airflow settings.
Please select the appropriate option
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The airflow can be adjusted manually using the airflow button.
The LED lights indicate which settings you are using. The available settings are:
One white light - Gentle (styling)

Two white lights - Medium (regular drying)

Three white lights - Fast (fast drying)

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The temperature can be adjusted manually using the temperature button.
The LED lights indicate which settings you are using. The available settings are:
One blue light - Cool

One red light - Low (gentle drying)

Two red lights - Medium (regular drying)

Three red lights - High (fast drying and styling)

Reference code:
Cleaning the filter
To maintain optimal performance of your hair dryer, clean your filter when prompted by the yellow flashing LED light, or if you feel reduced airflow.
A white light flashes when the filter is absent or not properly fitted.

Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Reference code:
Cleaning your filter
To maintain optimal performance of your hair dryer, clean your filter when
prompted by the yellow flashing LED light, or if you feel reduced airflow.
A white light flashes when the filter is absent or not properly fitted.

Unplug your machine from the mains electricity supply and allow to cool before cleaning your filter.

Remove the filter cage by sliding down the powercord and opening at the split line.

Slide the two filter pieces away to separate.

Wipe away any loose, large debris such as hair strands or large dust particles, from the filter cage.

Rinse the two filter parts under a warm running tap.

Using a pea-sized amount of clarifying shampoo, lightly scrub the exterior of the inner filter cage in small, circular motions. Then, lightly scrub the interior of the inner filter cage with up and down motions before rinsing.

Hold up to the light to ensure there is no remaining debris or dirt.

Using a pinching motion, gently squeeze dry the inner filter cage with a dry paper towel.

Allow both filters to fully dry before proceeding.

Slide the inner filter back into the cage, then open at the split line and replace back on to the machine to click into place.

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
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Please let us know if there's anything else we can help you with.
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Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
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Further help
Dyson Supersonic r™hair dryer (Ceramic Pink)