You can update your contact preferences at any time in the Keep in touch section of Your Dyson.If you have a Your Dyson account, you can log in below to manage your contact options.
Exclusive Dyson machines, unique colour options and special gift editions, only available from and Dyson Demo Stores.
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities
Standard Shipping (Free)
Expedited Shipping: ($25)
To Toronto
2-5 business days
2 business days
To Ottawa
2-5 business days
2 business days
To Montreal
2-5 business days
2 business days
To Quebec
2-5 business days
2 business days
To Winnipeg
3 -7 business days
2 business days
To Halifax
3 -7 business days
2 business days
To Calgary
3-7 business days
2 business days
To Edmonton
4-8 business days
2 business days
To Saskatoon
3-8 business days
2 business days
To Vancouver
4-8 business days
2 business days
To St.John's
5-10 business days
2 business days
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Best price guaranteed
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and Walmart.
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.
• Product price must not be lower due to an advertising error or misprint
Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.
Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
200% suction power.¹ Powerful and intelligent for whole-home deep cleaning.
Intelligently optimizes suction and run time based on dust level and floor type.² LCD screen displays picked-up particles for proof of a deep clean. Reveals 2x more invisible dust.
Dyson’s powerful vacuum now washes hard floors. 200% suction power.¹ Removes dry, wet debris, fine dust and tough stains - all in one Dyson machine. Reveals 2x more dust.² Traps viruses.³
Only at Dyson: HEPA filtration, built-in dusting and crevice tool, and Gold colourway.
Dyson's most powerful suction.¹ Includes bigger bin and wider cleaner head. Advanced intelligence and LCD screen. Reveals 2x more invisible dust.³ Traps viruses.⁴
Only at Dyson: Exclusive Prussian blue and Rich copper colourway.
360° vision in the most powerful robot.¹ Full-width brush bar cleans right to the edge, sucking up everything in its path. Activate smart features in the MyDyson™ app. Engineered for all floor types. Traps viruses.³
Only at Dyson: Additional dock and charger for multi-level usage.
Powerful, versatile and low noise. With de-tangling technology. Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Includes de-tangling hair screw tool for homes with pets. Traps viruses.⁴
Only at Dyson: HEPA filtration and additional cleaner head for hard floors.
Dyson’s microbiologists study how allergens and other microscopic particles spread from pet hair – helping to find better ways to capture and contain them.
When it comes to storing your vacuum cleaner, there are a few things to keep in mind to help keep it in good condition and ready to use when you need it.
Here are some tips for storing your vacuum cleaner:
Choose a clean, dry storage location: Your vacuum cleaner should be stored in a clean, dry location to prevent dust and moisture buildup. A closet or utility room is a good choice.
Empty the dustbin or replace the bag: Before storing your vacuum cleaner, be sure to empty the dustbin or replace the bag to prevent any dust or debris from accumulating inside the vacuum.
Wrap the cord properly: To avoid damaging the cord, wrap it properly around the cord hooks or cord wrap on the vacuum. Don't wrap it too tightly, as this can damage the cord or strain the electrical connections.
Store attachments separately: If your vacuum comes with attachments, such as crevice tools or dusting brushes, store them separately from the vacuum to avoid tangling or damage.
Vacuums work by creating a partial vacuum or low-pressure zone inside a chamber or container, which causes air to rush in from outside along with any loose debris or dirt.
The air and debris are then directed through a series of filters, which trap the dirt and allow the filtered air to be exhausted back into the room.
All of our cordless vacuums can be used in handheld mode. Our most powerful cordless vacuum that transitions to a handheld is the Gen5detect with 262 AW (air watts) of suction power.”
Cordless vacuums have improved significantly in recent years and many models are now capable of providing equivalent levels of cleaning performance to corded vacuums.
Some cordless vacuum models even have the suction power of an average corded upright vacuum.
However, whether a cordless vacuum is as good as a corded vacuum largely depends on your specific cleaning needs and preferences.
Corded vacuums don't have the same runtime limitations as cordless vacuums, as they can operate for as long as you need them as long as they are plugged in.
On the other hand, cordless vacuums are much more convenient to use, as they don't require a power outlet and can be easily moved around your home. They are also generally lighter and more maneuverable than corded vacuums, which can make them easier to use in tight spaces or on stairs.
Ultimately, the choice between a corded or cordless vacuum depends on your specific needs and preferences.
Buy from DysonCanada.ca
Exclusive machines and offers
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca and Dyson Demo Stores
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you prefer to check out with Expedited Shipping, please contact our Customer Care team through the Live Chat icon below, or at 1-877-397-6622 and they will be happy to assist you.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities
Standard Shipping (Free)
Expedited Shipping: ($25)
To Toronto
2-5 business days
2 business days
To Ottawa
2-5 business days
2 business days
To Montreal
2-5 business days
2 business days
To Quebec
2-5 business days
2 business days
To Winnipeg
3 -7 business days
2 business days
To Halifax
3 -7 business days
2 business days
To Calgary
3-7 business days
2 business days
To Edmonton
4-8 business days
2 business days
To Saskatoon
3-8 business days
2 business days
To Vancouver
4-8 business days
2 business days
To St.John's
5-10 business days
2 business days
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Price match promise
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and Walmart.
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.
• Product price must not be lower due to an advertising error or misprint
Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.
Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
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