Let's get your machine working

Most common topics

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$56.99

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 914197-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$12.99

Lower duct hose

Part no. 914197-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$12.99

How to install this part

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 915676-01

Replacement wand for your Dyson vacuum cleaner.

$142.99

Wand

Part no. 915676-01

Replacement wand for your Dyson vacuum cleaner.

$142.99

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 915677-09

Replacement hose for your Dyson vacuum cleaner.

$83.99

Hose

Part no. 915677-09

Replacement hose for your Dyson vacuum cleaner.

$83.99

Currently out of stock.

$83.99

Notify me

How to install this part

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$56.99

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Notify me

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Notify me

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915499-07

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Part no. 915499-07

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Notify me

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914338-01

Two tools in one, for versatile cleaning around the home.

$69.99

Combination tool

Part no. 914338-01

Two tools in one, for versatile cleaning around the home.

$69.99

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 915531-24

Replacement cyclone for your Dyson vacuum cleaner.

$83.99

Cyclone

Part no. 915531-24

Replacement cyclone for your Dyson vacuum cleaner.

$83.99

Currently out of stock.

$83.99

Notify me

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 915677-09

Replacement hose for your Dyson vacuum cleaner.

$83.99

Hose

Part no. 915677-09

Replacement hose for your Dyson vacuum cleaner.

$83.99

Currently out of stock.

$83.99

Notify me

How to install this part

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 914197-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$12.99

Lower duct hose

Part no. 914197-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$12.99

How to install this part

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$56.99

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Notify me

You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 919171-02

Replacement pre-filter for your Dyson vacuum cleaner.

$21.99

Pre-filter

Part no. 919171-02

Replacement pre-filter for your Dyson vacuum cleaner.

$21.99

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 915676-01

Replacement wand for your Dyson vacuum cleaner.

$142.99

Wand

Part no. 915676-01

Replacement wand for your Dyson vacuum cleaner.

$142.99

Further help

Dyson DC25 Animal

Let's get your machine working

Let's get your machine working

DC25/DC29 Upright

Cleaning the bin and cyclone

More help required

How to assemble your Dyson machine

Issue resolved

Brush bar switch

How to carry your Dyson machine

How to vacuum

Attaching the accessories

Serial number location

User guide

Troubleshooting

Unusual noise

Grinding noise

Stopped - check Brush bar

Issue resolved

Check the Cleaner head - step by step

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

High pitched whistle

Issue not resolved, please speak to our Customer Support Team

Remove the post-filter

Issue not resolved, please speak to our Customer Support Team

Remove the post-filter

Replacement part required

Remove the post-filter

Refit the post-filter

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Pick up issues

The base

Clear the Brush bar

Check inlet suction

Check Cleaner head

Check duct

Replacement part required

Check changeover valve

Check the cyclone

Wash the filters

Washing the filters - step by step

Issue not resolved, please speak to our Customer Support Team

Check lower duct

Replacement part required

Both base and hose

How to refit the lower duct hose

Check changeover valve

Check hose suction

Check the Wand

Replacement part required

Check the hose

Replacement part required

Power or electrical issue

The Brush bar is not spinning on the floor tool

No power

Less than two hours

Pick up issues

Washing the filters

Washing the filters - step by step

More than two hours

Intermittent power

Washing the filters

Switch not working

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Musty - clean cyclone

Issue not resolved, please speak to our Customer Support Team

Visible issue

Check the post-filter

Refit the post-filter

Issue not resolved

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Refit the post-filter

Bin base jammed

Replacement part required

Replacement part required