Let's get your machine working

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson DC16 Izzey Miyake Limited Edition

Let's get your machine working

Let's get your machine working

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Further help

Products

Account

For Business

Support

About Dyson

Dyson Values

Let's get your machine working

Let's get your machine working

Charging the battery

One light

More help required

Troubleshooting

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

High pitched whistle

Issue not resolved

Check bin and cyclone

Issue resolved

Performance

Pick up issue

Strong suction from inlet

Check for blockages

No blockages

Washing the filters - step by step

Weak suction

Power or electrical issue

Machine cutting out

Check the lights

One light

In use

Flashing red

Issue not resolved, please speak to our Customer Support Team

Correct temperature range?

No light on machine

Charge the machine

Solid green

Solid red

On charge

Flashing red light

No light on machine

Wiggle in charger to test

Solid green

Solid red

Three lights

In use

Flashing light

One flashing red light

Issue not resolved, please speak to our Customer Support Team

Two flashing red and green lights

Solid light

One solid red light

Three solid lights (red, green, green)

Two solid lights (red, green)

On charge

Flashing light

One flashing red light

3 flashing lights - red, green, green

Two flashing lights (red, green)

Solid light

One solid red light

Three solid lights (red, green, green)

Two solid lights (red, green)

No power

Machine runs without trigger being pressed

Unusual smell

Damp or musty

Issue not resolved, please speak to our Customer Support Team

Visible issue

Lights issue

How to fit a part

Attaching the battery

Issue resolved

Fitting the bin

Issue not resolved, please speak to our Customer Support Team

Run time

Serial number location

User guide

How to use your Dyson machine

How to attach the accessories

Step by step

Emptying the bin

Washing the filters

Washing the filters - step by step

Three lights

Products

Account

For Business

Support

About Dyson

Dyson Values